Element Austin at The Domain

Hotels
•
Element by Westin
8.9 (276 reviews)
10728 Burnet Road , Austin , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Good amenities
Cons:
Poor breakfast options
Inconsistent service response

Categories

Cleanliness
8.49
One guest found a personal water bottle in the room, questioning the thoroughness of cleaning.
Service
8.96
Overall good service, but one guest reported poor response regarding an invoice request, indicating inconsistency.
Location
9.5
Multiple reviews praised the hotel's great location with access to restaurants and shopping.
Room Quality
8.95
Rooms are well thought out and comfortable, but no specific negative feedback other than cleanliness issue.
Amenities
8.98
Good amenities noted, including a mini kitchen and coffee machine.
Value for Money
8.94
Considering the location and amenities, the hotel offers good value for its price.
Food and Beverage
7.99
Many reviews mention that the breakfast options were limited and lacked variety.
Overall Experience
9.36
Most guests had enjoyable stays, appreciating the comfort and service overall, despite some service and food concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 21:34

Property Description

Luxurious Amenities
Element Austin at The Domain offers a range of luxurious amenities including an outdoor swimming pool, fitness centre, and complimentary bike rentals for guests to enjoy during their stay.

Dining Options
Guests can indulge in a variety of dining options at the hotel's restaurant and bar, as well as enjoy a delicious daily breakfast with buffet, à la carte, or American choices.

Convenient Location
Conveniently located just 14 km from Moody Center and with easy access to the University of Texas at Austin and Austin-Bergstrom International Airport, Element Austin at The Domain is the perfect choice for both leisure and business travelers.

To experience luxury, convenience, and top-notch service, book your stay at Element Austin at The Domain now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AUS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 5.40 per day.

Location

Guest Reviews

8.9
Based on 276 reviews
Cleanliness: 8.49
Service: 8.96
Location: 9.5
Room Quality: 8.95
Amenities: 8.98
Value for Money: 8.94
Food and Beverage: 7.99
Overall Experience: 9.36
S
Siang Yun • solo_traveller • tw
1
2026-04-02 • via Nuitee
S
Siang Yun • solo_traveller • tw
1
2026-04-02 • via Nuitee
J
Jennifer • family_with_children • us
10
Excellent
Pros:

very clean and staff was very friendly. Breakfast was amazing!

Cons:

There was nothing I didn't like, this hotel was a 10/10

2026-03-22 • via Nuitee
C
charles • solo_traveller • us
10
2026-03-19 • via Nuitee
Y
Yesenia • family_with_children • us
8
2026-03-19 • via Nuitee
T
Tina • couple • us
8
2026-03-16 • via Nuitee
M
Maria • extended_group • us
9
2026-03-16 • via Nuitee
J
Jessica • solo_traveller • us
8
Nice quick getaway. Not too favor from major city attractions.
Pros:

Great breakfast. Great location. Friendly staff.

Cons:

I didn't like having to pay extra for parking and the limited gym amenities. Room needed to be vacuumed as well.

2026-03-11 • via Nuitee
C
Cynthia • solo_traveller • us
10
Loved it
Pros:

Very friendly clean with great breakfast

Cons:

You have to pay for parking

2026-03-01 • via Nuitee
E
Elisa • family_with_children • us
10
Pros:

The environment, custumer service & smiling faces!

Cons:

No inconvenience at all!

2026-02-10 • via Nuitee
S
sharren • family_with_children • us
10
2026-01-29 • via Nuitee
A
Ariel • family_with_children • ec
8
Todo bien
Pros:

bueno pero seria bueno mas variedad

Cons:

hacia mucho frio por el aire acondicionado en los cuartos y en el lobby

2026-01-23 • via Nuitee
M
Mousa • couple • iq
9
2026-01-19 • via Nuitee
B
Brittany • extended_group • us
10
2026-01-19 • via Nuitee
T
trelynn • couple • us
8
2025-12-13 • via Nuitee
D
Denise • couple • us
8
2025-12-11 • via Nuitee
D
Derrick • couple • us
8
2025-12-10 • via Nuitee
P
Phuong • couple • us
8
2025-12-09 • via Nuitee
E
Eric • solo_traveller • us
10
2025-12-07 • via Nuitee
L
Luboš • solo_traveller • cz
1
Cons:

I needed to receive an invoice with my address, and I asked for it personally at the reception. However, they told me they were “busy” at that moment. Honestly, this already felt strange and unprofessional to me. In any properly managed hotel, issuing an invoice for a departing guest is a basic part of customer service—not something that should be delayed because staff are occupied with something else. I was in a hurry, so we agreed they would send the invoice to me by email.

I never received anything.

I then emailed the reception directly to request the invoice again, but again there was no response at all. I also tried requesting it through Booking, but received no reply there either.

What disappoints me most is the hotel’s overall attitude toward customer service. Ignoring emails, failing to provide a simple invoice, and not communicating with the guest are signs of very poor service quality.

2025-11-24 • via Nuitee