Neuchatel City Hotel

Hotels
Independent
7.4 (94 reviews)
17 Av. de la Gare, Neuchatel, NE, 2000 , Neuchatel , CH

Pets allowed

Facilities

Free WiFi
24-hour front desk
Luggage storage
Wheelchair accessible
Elevator
Breakfast available (surcharge)
Safe-deposit box at front desk
Smoke-free property
Free reception
Snack bar/deli
See all facilities

Review Highlights

Pros:
Great location
Spacious rooms
Friendly staff
Cons:
Cleanliness issues
Lack of amenities
Poor breakfast value

Categories

Cleanliness
5.79
Several reviews mention issues with cleanliness, including dirty walls and unclean bedding.
Service
8.76
While there were complaints about service, some reviews highlight friendly staff and assistance with local transportation.
Location
9.3
Guests appreciated the central location close to the city center and train station.
Room Quality
7.25
Rooms were described as spacious, but issues such as outdated furnishings and noise from the street impacted quality.
Amenities
5.78
Several amenities were missing, including air conditioning and proper breakfast offerings.
Value for Money
7.24
Guests felt the price was not justified by the quality of services and facilities.
Food and Beverage
5.79
Breakfast offerings were described as limited and not worth the cost.
Overall Experience
9.26
Despite some negative aspects, many guests enjoyed their stay and appreciated the charm of the area.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 00:47

Property Description

Dining and Socializing - Enjoy a delicious meal at Fiorello restaurant or pick up snacks at one of the two coffee shops/cafes. Unwind at the two bars/lounges and join the daily complimentary reception to mingle with other guests.

Amenities - Benefit from the business center, 24-hour front desk, and luggage storage. The hotel offers self-parking and buffet breakfasts. Each of the 100 guestrooms features LED TVs, free Wi-Fi, and private bathrooms with complimentary toiletries.

Convenient Location - Neuchatel City Hotel is centrally located near popular attractions like Theatre du Passage and Galerie Quint-Essences, making it an ideal choice for your stay in Neuchatel.

Book now for a memorable and convenient experience at Neuchatel City Hotel!

Important information:

  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BER

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

7.4
Based on 94 reviews
Cleanliness: 5.79
Service: 8.76
Location: 9.3
Room Quality: 7.25
Amenities: 5.78
Value for Money: 7.24
Food and Beverage: 5.79
Overall Experience: 9.26
H
Heather
6
Pros:

Good location. Staff were not friendly. Beds were not comfortable. The hotel seemed tired.

2025-10-03 via Nuitee
M
Marika
8
Pros:

Nice property. Some amenties missing such as hair dryer and face clothes. Breakfast cost very high.

2025-09-16 via Nuitee
M
Martin
6
Pros:

The room was nice and spacious, clean and beds were comfortable, however with no air-conditioning available it was extremely warm and quite uncomfortable. If you left the windows open, there was no breeze and all you heard was the city noise which was loud and very difficult to sleep.

2025-09-14 via Nuitee
S
Stefania partner
10
Pros:

Hotel is situated close to the old town center, on the street going to train station, however well isolated from street noise; the room we rented was huge , the largest we rented in our vacation in Switzerland , with plenty of storage, two desks with chairs; bed was also big and comfortable; even the bathroom had plenty of storage ; room had also an extra space a closed balcony with a table and two chairs . From our room we could not see the lake Geneve but the receptionist recommended a lounge area with a terrace from where we took pictures of the lake ; that area has sofas , coffee tables and chairs to accommodate even a big group of people .
Staff was friendly and gave us the possibility to log an to an application for free public transportation and a lot of promotions to different historical places , museums and attractions; we took advantage and went on a two hour cruise on the lake . Neuchatel is beautiful, full of charm and we regret not having booked more days at this hotel and this town

2025-09-12 via Nuitee
W
Willy
2
Kein Hotel zum empfehlen - den Preis nicht wert
Pros:

3 Nächte DZ mit Frühstück und Parkplatz für Fr. 465.--.
Zimmer alt und nicht sauber, Kopfkissen aus Schaumstoff, Tresor blockiert, Nachttischlampe defekt. Bettwäsche schmutzig, Zimmervorhänge alt und dreckig, riechen abgestanden.
Das Bad alt und abgeschossen, kein Dusche, Haarföhn defekt. Vor allem jedoch KEIN ZIMMERSERVICE - KEINE NEUEN HANDTÜCHER, KEIN BETTEN MACHEN, KEINE REINIGUNG - dies ist im Preis nicht inbegriffen - Auskunft der Rezeption.
Das Frühstück ist die Fr. 19.50 nicht wert. Nur Baguette und Gipfeli, viel vorverpackte Ware, Auswahl klein und ohne Abwechslung - nach 3 Tagen schon langweilig.
Fazit: Preis nicht wert - nicht zuempfehlen

2025-09-06 via Nuitee
P
Peter
6
Sauberkeit, mässig.
Pros:

Zimmer gross, Einrichtungen alt, TV teilweise nur mit gepixelten Bild. Tresor war geschlossen. Lage nicht wie im Bild, sondern an sehr lauter Strasse.

2025-08-31 via Nuitee
U
Urs partner
6
Pros:

Zimmer ok, kein Zimmerservice, niemand der das Frühstück kontrolliert hat

2025-08-28 via Nuitee
M
Marya
10
Pros:

Convenient central location and reasonably priced accommodation

2025-08-26 via Nuitee
S
Sara
8
Pros:

Good position near the station and the city centre. Room minimal and clean.

2025-08-17 via Nuitee
P
Pauline
8
Pros:

Emplacement idéal, à quelques pas du centre-ville.
Hôtel simple et confortable.

2025-08-17 via Nuitee
D
Delphine
10
Pros:

Personnel accueillant et synpathique
Hôtel propre et chambre spacieuse
Calme

2025-08-08 via Nuitee
Éric
8
Hotel correct
Pros:

Hotel bien situé. Parking a 20 fch . Hotel correct sans plus . Nécessite un rafraîchissement.

2025-08-04 via Nuitee
A
Anouar partner
10
Pros:

Es ist ein gutes und ruhiges Hotel. Praktisch nah am Bahnhof und Stadt. Die Zimmer sind ziemlich groß und unser Zimmer war sauber

2025-07-27 via Nuitee
S
Sara
4
Schlechte Erfahrung
Pros:

Schmutzige Maueren im Zimmer und im Badezimmer. Basic Möbel. Da es keine Klimaanlage gab, war der Straßenlärm nachts sehr laut und wir mussten bei offenem Fenster schlafen.

2025-07-23 via Nuitee
Y
Yoshio
10
Pros:

Le petit-déjeuner était vraiment délicieux, et cela m'a évité de devoir chercher un restaurant dans les environs, ce qui m'a beaucoup aidé. Comme l'hôtel se trouveait près de la gare, je n'ai pas eu besoin de prendre un taxi. En revanche, l'enregistrement n'était possible qu'à partir de 16 heures et il n'y avait pas de service en chambre. Pour changer les serviettes, il suffisait de le demander à la réception et on m'en donnait de nouvelles. Dans l'ensemble, je suis très satisfait.

2025-07-21 via Nuitee
A
Alexandre family
2
Pros:

Accueil froid.
Les chambres des années 50. Salle de bain rouillée, des araignées... Sans clim ni ventilateur. Du coup hyper chaud. Sous les fenêtres des moteurs de ventilations... Mais sûrement pour ailleurs... Bruits de fond, comme dans un avion 24/24. Parking sal et non sécurisé. Je cherche un point positif.... Je ne vois pas.

2025-07-21 via Nuitee
A
Aude friends
10
Pros:

This hotel is super practical when you come to the NIFFF. It is close to the cinemas and to restaurants. It is perfect to rest a few hours before going back to the festival. The only minor issue is that the bedding is getting a bit old, hence the beds are not super comfortable. Appart from that it is perfect.

2025-07-19 via Nuitee
V
Vincent
8
Moyen
Pros:

Plutôt très moyen, des traces dans les toilettes en arrivant.

2025-07-19 via Nuitee
M
Miriam
10
Pros:

Helpful front desk.

2025-07-14 via Nuitee
S
Susanna
2
Pros:

Camere non areate caldissime. Senza aria condizionata. Doccia con tenda.

2025-07-07 via Nuitee