Heritage Collection on Arab - Mobile App Check-In

Hotels
9 (1380 reviews)
78 Arab Street , Singapore , sg

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Lift / Elevator
Express check-in/check-out
Safety deposit box
Non-smoking throughout
Adult only
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Cozy rooms
Cons:
Mould smell in room
Windowless rooms for some guests

Categories

Cleanliness
8.33
Some reviews mention a mould smell in the room.
Service
9.8
Staff were consistently praised for their helpfulness and responsiveness.
Location
9.34
Multiple reviews highlighted the great location with proximity to attractions.
Room Quality
8.29
Reviewers noted issues with windowless rooms but found them cozy and functional.
Amenities
8.82
Amenities include laundry facilities and coffee shop nearby, though some aspects could be improved.
Value for Money
8.78
Seen as a decent deal given the location, but inflated ratings due to rewards received.
Food and Beverage
9.33
Coffee shop next to hotel received positive remarks for gluten-free options.
Overall Experience
9.3
Overall positive experiences reported despite minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:06

Property Description

Prime Location in Kampong Glam District

Located just 700 metres from Bugis Street, Heritage Collection on Arab - A Digital Hotel offers a sustainable 3-star stay in the vibrant Kampong Glam district of Singapore. With key attractions like Raffles City and Mustafa Centre within close proximity, guests can easily explore the city's highlights.

Modern Amenities for Comfort

Each air-conditioned unit at the aparthotel is thoughtfully equipped with essential amenities including a kitchenette, flat-screen TV, and free WiFi. Guests can also enjoy the convenience of a safety deposit box and a private bathroom with a bidet, ensuring a comfortable stay.

Convenient Facilities for a Pleasant Stay

Whether you prefer to dine in or out, the option is yours. The hotel provides kitchenware for those who wish to prepare their meals. Additionally, with a lift for easy access and a paid airport shuttle service, guests' convenience is a top priority at Heritage Collection on Arab - A Digital Hotel.

Book now for an unforgettable stay in the heart of Singapore!

Important information:

The property only accepts Passport ID as a valid identification upon check-in.

Please note that all Special Requests are subject to availability and additional charges may apply.

Please note that guests will have to show a valid (photo ID/government-issued ID/passport) for bookings made with a (debit/credit) card as also showing your (debit/credit) card is a must.

This is a strictly nonsmoking property. Smoking will incur a fine of S$1,000, and a fine of S$500 will be imposed for durian consumption. The Management reserves the right to forfeit the full deposit and impose eviction and/or charge on the credit/debit card provided.

Should you fail to check-in by 12pm one day after your original check-in date, your reservation will be treated as a "No Show". In the event of a no-show, the full amount for the entire duration of the reservation is nonrefundable.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9
Based on 1380 reviews
Cleanliness: 8.33
Service: 9.8
Location: 9.34
Room Quality: 8.29
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 9.33
Overall Experience: 9.3
M
Manuel L. solo_traveller es
8
Pros:

Aunque era una habitación muy pequeña, había de todo (aire acondicionado, nevera...).

Cons:

Todo fue a través del móvil, incluyendo el acceso a la habitación. En ningún momento vimos a nadie. No había opción de desayuno, ni cafetera en la habitación. Las dimensiones de la habitación.

2026-08-21 via Nuitee
A
AngeValli solo_traveller fr
10
Pros:

Our stay was perfect, we were fortunate enough to be upgraded to a better room at Purvis Street. Thanks a lot to Divina, Rome, and Belle for their amazing work!

2026-08-20 via Nuitee
R
Rob solo_traveller nl
10
2026-08-20 via Nuitee
S
Saskia extended_group nl
10
Klein maar fijn
Pros:

Kleine kamers, maar heel slim en comfortabel ingericht. Fijne locatie midden in Kampong Glam. Het balkon was geweldig!
Trisha, Popo en Kisha, bedankt voor jullie gastvrijheid!

2026-08-19 via Nuitee
L
Lorenzo Andreoni solo_traveller it
8
Pros:

Posizione e pulizia

Cons:

Procedura di check in tutto automatizzato molto macchinosa e lunga.

2026-08-18 via Nuitee
H
Hans-Joachim solo_traveller id
10
The stay was awesome.
Pros:

I really liked the fast online check-in, the personal help through chat when I had questions and the rooms.

Cons:

Everything was fine.

2026-08-18 via Nuitee
W
William solo_traveller au
10
2026-08-17 via Nuitee
H
Hao Hua solo_traveller tw
10
Will choose this hotel next time.
Pros:

1. The room is small but comfortable.
2. There is a microwave in the room.
3. The hotel staff, Trisha, Popo and Kisha, were very friendly, obliging and helpful. Thank you so much!

2026-08-17 via Nuitee
M
MAYUMI solo_traveller jp
9
街中の移動にはベストな選択
Pros:

ロケーションがいい、マレーシア、マラッカのバスの発着場所も近く、ブギス駅にも近い、近くに飲食店も多く、治安もいい、無料のランドリーがあり、洗濯に困らない

Cons:

特にない

2026-08-16 via Nuitee
P
Phuong Linh solo_traveller au
9
Pros:

Great Stay

Wonderful stay at Heritage Collection on Arab! The room was small, cozy, and exceptionally clean. The customer service was excellent—Popo, Trisha, and Kisha were incredibly helpful and always available over the phone. Truly some of the best customer service I have experienced. Highly recommend!

2026-08-16 via Nuitee
L
Luca couple it
10
Pros:

Posizione

2026-08-16 via Nuitee
L
Louise solo_traveller nz
7
Pros:

The staff were incredibly accessible, patient and helpful
Location was great for Kampong Glam

Cons:

Issues with my (Oppo) phone with digital key
Didn't enjoy the no window room, although it was quiet despite extremely busy street

2026-08-16 via Nuitee
J
Jessica solo_traveller us
8
A well-equipped room; quick and efficient service to address an issue
Pros:

The room was small but very well-equipped with everything you might need for a short stay. The bed was very comfy. Good AC. I greatly appreciated the free laundry facilities. When I requested a dehumidifier, room concierge Bella provided it promptly. The location is superb!

Cons:

This was my third time staying here, even in the same room, by coincidence, but this time upon walking in I immediately noticed a strong mildewy smell. The room itself was very clean so it must have come from the air ducts, pipes or HVAC system. As long as I kept the AC and dehumidifier on, it was ok. But after a long day of sightseeing and returning to the room, it was back. I let the management team know and thankfully they were quick to react. One other thing that can get a bit cumbersome is HC’s total reliance on digital keys to get into the building, into the elevator and into your room. So you always have to have your cell phone with you AND it needs to be sufficiently charged. Not a huge issue but heads up!

2026-08-16 via Nuitee
A
Andrew solo_traveller au
10
Great location, good price and nice cosy room. Shout out to my hosts Popp, Trisha and Kisha
2026-08-15 via Nuitee
C
Christian solo_traveller de
7
2026-08-14 via Nuitee
J
jorgeimontse solo_traveller es
10
Bona opció a Singapur
Pros:

Ubicació i personal. Moltes gràcies Kisha, Popo i Trisha!

Cons:

Potser massa petit

2026-08-13 via Nuitee
S
souzana solo_traveller gr
10
I’ll definitely visit it again and of course, I highly recommend it!
Pros:

The location was awesome, one of my favourite locations in SG, everything is close by and walkable, transportation work great too!
The room is small, but super convenient, the facilities are great and check in/ out is super easy!
Polo, Trisha and Kisha were always on the phone, eager to help with everything, the luggage the check in and our, extremely kind and helpful!
Thank you🙏🏼🥰

2026-08-10 via Nuitee
R
Rose solo_traveller gb
9
Pros:

Really nice property, felt so nice to have such a comfortable space that I could retreat to. Good area

Cons:

The bed was comfortable for me, but not sure it would have been suitable for a taller person because it was quite a small bed

2026-08-09 via Nuitee
J
Jean-Baptiste couple fr
9
Pros:

Chambre petite mais de quoi accueillir un lit, une salle de bain avec toilettes et une annexe avec lavabo, micro-ondes, petit frigo.
Bien climatisé, à deux avec 2 gros sacs à dos et 2 petits ça se fait bien surtout que vous pouvez aussi les rangez sous le lit.
Possibilité de laver son linge avec 2 lave-linges et 2 sèche-linges en autonomie (lessive fournis).
À 5 minutes à pied de la station de métro Bugit.

Cons:

Pas de personnel sur place mais très réactif par Whatsapp et instruction clair.
Pas de petit déjeuner sur place également mais vous êtes en plein quartier de Arab Street et les restaurants et lieu de petit déjeuner vous entoure donc largement compenser.

2026-08-08 via Nuitee
J
John solo_traveller my
10
Rooms are clean and comfortable. Popo, Trisha, and Kisha, provided exceptional customer service during my time here.
2026-08-07 via Nuitee