InTown Suites Extended Stay Huntsville AL - NASA

nice people

Camera sporca letto scomodissimo bagno con lavandino otturato non hanno fatto le pulizie per tutto il soggiorno nonostante l'avessi chiesto dopo una settimana.
La camera non corrispondeva assolutamente alle foto messe su booking.
Ho segnalato il problema lavandino alla reception...
Mi e stato detto sorry ma nessuno e venuto a sistemare..
Ho dovuto cimentarmi come idraulico e me lo sono riparato da solo...
Non lo consiglio assolutamente dopo 30 anni di viaggi in tutto il mondo questa opzione e stata la peggiore.

Nothing

It’s just a room, no room service, no clean sheets or cover you clean your own room but paid high price money

Some roaches which they treat for

The amount of roaches no matter how much we sprayed ourselves

Crowds of men/people hanging out by the side entrance/dumpers areas drinking and smoking playing loud music all hours of the night till early morning. Which made my teenage daughter uncomfortable walking in our taking out the trash.

First and foremost the room smelled horrible. I received a text that the room will not be ready sometime around 12pm. The text read come between 1700 and 1900. I arrived at 1905 and was informed to cancel the booking because the front desk was closed. Mind you, I flew in from Germany and I was desperate so the front desk lady (who was nice) informed me that she could work with me to provide me a smaller room for my family of five with two beds. When I entered the room, it wreaked of body odor and vomit. There were multiple locations on the wall that had damage from what appeared to be people punching the wall what bad patch repair jobs. There is a very dirty looking kitchen and there are not pots, pans and utensils. The rug was completely filthy throughout. FYi this place rents out by the week only. The weekly rate for the smaller room with two beds was 369 a week. There were also roaches in the room and the room generally smelled of mildew as well. I requested a refund and did not get a response. beware! Their contract states once you book the stay no refunds are given. This is reasonable with the expectation the accommodations are decent but this place was beyond foul and the whole parking lot smelled of Marijuana. The parking lot had several cars that had damage and seemed to be abandoned. Definitely not a place for a family with kids.booking should be ashamed for allowing the photos representing this property to be posted. I am not sure who vetted this property but it does not, ABSOLUTELY NOT look like the photos provided. The property does not even have a way to dispute the charges and booking has not been very helpful. As a former police officer I can tell you that when I arrived, I can immediately tell what kind of place it was once I passed the receptionist desk.

Everything the room was nasty as hell!!! Smelled like piss and animals the water pressure was very light and wasn’t hot!!! They didn’t evening cleaning my room before I came it was very DISGUSTING!!!!!