Holiday Inn Louisville Downtown by IHG

Property was nice and the staff was amazing!

Overall it was a great stay. Two things I would like to say about the room. The bed frame had a piece of metal sticking out of both sides of the bed. It appeared to be made that way, but I don't think the mattress was the correct fit or vise versa. This posed a hazard. Both me and my partner bumped it with our chin. The other item was the toilet seat. It was lose and not fitted properly causing it to slide around.

The room was clean and conveniently located for what we had planned. The AC, however, wasn’t working properly. Our only option was to downgrade rooms from what we booked or have a complimentary breakfast, which we did not want. They said they would put a work order in to have it looked at while we were out.
Came back at the end of the day and it still wasn’t working and our room was warm. Had the exact same conversation with no resolution. Very frustrating.

Staff was friendly. We had a phenomenal breakfast on Friday morning but then breakfast was closed Saturday and they were out of almost everything on Sunday which was super disappointing.

All good.

Average property; lacking attention to cleanliness. Room was in good condition, could hear quit a bit of city noise. Staff was friendly, convenient & easy parking. Nice location

Breakfast menu mostly unavailable. Hidden fees. Extra charges. Apathetic ownership. No management. Floors dirty. Cockroaches. Cleaning staff did not clean. Laundry not available. Not as represented online whatsoever.

We were for a quick stay. Enjoyed walking to the shops, restaurants and bars. Nice, convenient place to stay. Thank you!

Very small room

Staff was great. The area had a lot of homeless roaming around, didn’t seem too safe.

Walking distance to 4th street and excellent water pressure!

Clean room. Friendly staff. Convenient location.

Thank you. We were in San Antonio the week before and also very pleased

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Very friendly staff and nice clean rooms. Well situated in Louisville. Cannot comment on breakfast as we never went to down for it. Only thing I’d say is that parking is pretty limited at the hotel, although there is added parking at the Y not too far away.

Close by to restaurants within 2 blocks.

Very friendly staff, clean and comfortable bed. My rm 416 was very very tiny. Seemed like a maintenance closet was turned into a guest room. Other than that the stay was very accommodating.

Pleasant

In a desolate area. Small hotel. Rooms in the first floor look out on the sidewalk of a busy street. Ask for a higher floor. Understaffed. Restaurant was closed when I was there.

Breakfast restaurant was closed do to flood the first two days . Sewage smell in the lobby and bar. The last two days the restaurant was out of eggs and then no bacon or sausage. The roo m was not clealned the last day. The staff was trying hard, but there was a lack of management.