Holiday Inn Louisville Downtown by IHG

No real issues, odd I could book a cheaper price through Booking.Com rather than IHG site directly as a member.

parking is $30 a day, found it a bit expensive

Didn’t love getting in the elevator with local crack heads

Eine Lampe im Zimmer war kaputt.

Was not told about changes that the made as far as debit and credit cards that they can use. Always paired for the room using Chime Card,or Pay Pal. Never had any problems with the card at all,now they just changed on what cards they take and never told anyone about this. Yes it tells you what cards they accept, but I have seen people pay with other cards too,like Chime,PayPal and Wisely.

They wanted $35 plus tip to vallet park my car. That's a bit extreme considering I arrived at 8pm and left at 630 am.

Did not realize when booking that the only parking was valet parking and the cost

Unfortunately, my stay was disappointing overall.

The room itself felt quite cramped, and there were several maintenance issues. The overhead light in the room did not work, and only two of the four lamps were functioning.

My biggest concern was the interaction I had upon arrival with the valet attendant. When I pulled in, he immediately stated that the lot was full, despite there appearing to be several available spaces. I politely explained that I was checking into the hotel and had a reservation. He repeated that the lot was full. Wanting to understand the situation, I asked for clarification and specifically whether that meant I would not have parking despite having a reservation. He responded that wasn’t what he was saying. Since I still didn’t understand how parking was being handled, I asked again for clarification. At that point, he looked at me and said, “Actually, I don’t give a ****. Park where you want.”

The interaction was strange and completely unprovoked. I was not being rude or argumentative—I was simply trying to understand the parking situation.

Additionally, the entire first floor smelled strongly of marijuana. The odor was noticeable enough that it could be smelled from the third floor.

I will say that the front desk clerk was polite and professional, which I appreciated.

We were also able to hear loud aircraft noise throughout the night. To be fair, that is partly on me, as I was unfamiliar with Louisville and did not realize how close the hotel is to the airport.

Overall, the combination of the poor first impression, maintenance issues, strong marijuana odor, and noise made for an unpleasant stay. While I appreciated the kindness of the front desk staff, I would not choose to stay here again.

The room had a musty cigarette smoke like odor.

We added breakfast to our stay and chose this hotel because they had a hot breakfast. However, it opened late due to the one staff member who works breakfast having an emergency, which we understand. However, we had to leave no later 7 and the replacement did not arrive until 6:45am (supposed to open at 6am). There way no way we would have had enough time for her to open, and for us to order and eat. The front desk did rectify the situation by saying they would issue us a refund in amount of breakfast, so we were grateful for that. Just disappointed that the hotel only employs one breakfast staff member and we chose this location for a food breakfast and could not eat.

N/A

They still didnt pay back my card deposite after 3 weeks

The food

Paying $36 a day for parking