Phoenix Hotel Brooklyn Sunset Park

Hotels
5.5 (981 reviews)
517 39th Street , Brooklyn , US
+1 718-734-5100

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Lift / Elevator
Fax/photocopying
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Good location
Polite staff
Affordable
Cons:
Poor cleanliness
Lack of amenities
No breakfast

Categories

Cleanliness
3.25
Several reviews highlighted significant cleanliness issues, indicating the hotel was dirty.
Service
6.75
Staff were described as polite but abrupt, indicating room for improvement in service quality.
Location
8.75
Many guests praised the location's proximity to public transport and restaurants.
Room Quality
5.25
Rooms were often described as small and needing better maintenance.
Amenities
4.75
Lack of basic amenities such as breakfast and functional appliances were frequently mentioned.
Value for Money
6.25
Mixed sentiments about pricing relative to quality, but some guests appreciated the lower cost.
Food and Beverage
2.25
No breakfast services and missing items like coffee were noted by many guests.
Overall Experience
6.75
Overall sentiment mixed with comfort and location noted, though many had specific complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 23:26

Property Description

Modern Amenities
This Brooklyn hotel offers free Wi-Fi, parking, and air-conditioned rooms with flat-screen TVs. The en suite bathrooms and wood flooring add a touch of elegance to your stay.

Convenient Location
Located just a 10-minute walk from the 36th Street subway station, guests can easily access popular attractions like Times Square, Barclay’s Center arena, Botanic Garden, and Prospect Park within minutes.

Exceptional Service
With a 24-hour front desk and on-site vending machines, Phoenix Hotel Brooklyn Sunset Park ensures convenience and assistance whenever needed. Plus, a variety of restaurants nearby cater to every culinary craving.

Experience comfort, convenience, and top-notch service at Phoenix Hotel Brooklyn Sunset Park. Book your stay now for an unforgettable Brooklyn getaway.

Important information:

Please note that the name on the credit card provided at check-in should match the name on the reservation. That person must be present at check-in with the same credit card and an official ID.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

5.5
Based on 981 reviews
Cleanliness: 3.25
Service: 6.75
Location: 8.75
Room Quality: 5.25
Amenities: 4.75
Value for Money: 6.25
Food and Beverage: 2.25
Overall Experience: 6.75
N
Niclas • solo_traveller • de
7
Pros:

Klimaanlage, nahe Lage zur Metro 36st

Cons:

Sauberkeit grundsätzlich in Ordnung, Haare in den Handtüchern + Bettwäsche

2026-10-17 • via Nuitee
T
Tanaka • couple • jp
10
2026-10-16 • via Nuitee
T
Tanaka • couple • jp
10
2026-10-16 • via Nuitee
D
Donald • solo_traveller • us
6
2026-10-15 • via Nuitee
B
bahaa • solo_traveller • eg
1
Disappointed experience
Pros:

Nothing at all

Cons:

I had a very disappointing experience at this hotel. The shower had extremely weak water pressure, the faucet was broken, and the toilet seat was also broken. The bed was extremely uncomfortable, made noises whenever I moved, and was not properly secured. On top of all that, the room was not clean at all. Overall, the condition of the room was unacceptable, and the hotel seriously needs to improve its maintenance and cleanliness. I would not recommend this hotel.

2026-10-15 • via Nuitee
T
Tayyaba • couple • us
10
2026-10-10 • via Nuitee
T
Tamerlan • couple • us
1
Guy on reception used long stick to reach my upper window without curtains to look inside
Pros:

0 privacy

Cons:

Guy on reception used long stick to reach my upper window without curtains to look inside

2026-09-19 • via Nuitee
G
Gerald • couple • us
4
Cons:

No parking

2026-09-18 • via Nuitee
D
Dawn • solo_traveller • us
7
Small space with a great view.
Pros:

I was there for the funeral of my husband. Loved the view room 503. Bed was comfortable. Loved posted quiet times. Cleaning staff was respectful of my privacy and even hung "do not disturb" on my door.

Cons:

Pillows were not comfortable. Smell of smoke coming from neighbor into the bathroom.

2026-09-16 • via Nuitee
T
Taylor • couple • us
7
Great stay for an affordable price on short notice
Pros:

After a mix up through another rental cancellation, the phoenix hotel took us in the same day, which is a blessing in itself. It was great for a last minute stay. If I ever need a place to stay and don’t know where to go this is a Good spot.

Cons:

We had troubles with connecting Wi-Fi but, still had great cell service.

2026-09-14 • via Nuitee
G
Gerald • couple • us
6
Too many smokerd
Pros:

None at this location.

Cons:

No Parking.

2026-09-14 • via Nuitee
M
Marija • solo_traveller • hr
7
A decent stay in Brooklyn with some nice views
Pros:

Hotel location offers nice views over Manhathan and is close to the water, in between the Sunset park and the Green-Wood cemetery. Room was decently sized and with a bathtub.

Cons:

It was noisy over nights. Cleaning once came early in the morning and made lots of noise in the holloways.

2026-09-04 • via Nuitee
B
Benita • couple • us
10
Pros:

Everything

2026-09-02 • via Nuitee
D
DALI1974 • solo_traveller • dz
10
Pros:

Super c'est la 2 eme fois .. franchement je ne comprend pas les commentaires negatifs precedants
Le gars a la reception tres serviable et tjrs souriant ...top

Cons:

Tout est bon rapport qualitè prix

2026-09-01 • via Nuitee
P
Petrano • solo_traveller • us
8
2026-08-23 • via Nuitee
S
Sidi • solo_traveller • us
8
2026-08-23 • via Nuitee
L
Latoya • family_with_children • us
10
2026-08-23 • via Nuitee
P
Petrano • solo_traveller • us
8
Pros:

Location good

Cons:

Nothing

2026-08-23 • via Nuitee
F
Fernando • solo_traveller • us
10
2026-08-22 • via Nuitee
G
GUICHART • solo_traveller • fr
3
Pros:

Bon emplacement

Cons:

Très sal et mal insonorisé. Pas de serviette propre ni de salle de bain nettoyé. Mauvais rapport qualité prix

2026-08-21 • via Nuitee