Phoenix Hotel Brooklyn Sunset Park

Hotels
5.5 (910 reviews)
517 39th Street , Brooklyn , us

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Good location
Polite staff
Affordable
Cons:
Poor cleanliness
Lack of amenities
No breakfast

Categories

Cleanliness
3.25
Several reviews highlighted significant cleanliness issues, indicating the hotel was dirty.
Service
6.75
Staff were described as polite but abrupt, indicating room for improvement in service quality.
Location
8.75
Many guests praised the location's proximity to public transport and restaurants.
Room Quality
5.25
Rooms were often described as small and needing better maintenance.
Amenities
4.75
Lack of basic amenities such as breakfast and functional appliances were frequently mentioned.
Value for Money
6.25
Mixed sentiments about pricing relative to quality, but some guests appreciated the lower cost.
Food and Beverage
2.25
No breakfast services and missing items like coffee were noted by many guests.
Overall Experience
6.75
Overall sentiment mixed with comfort and location noted, though many had specific complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 23:26

Property Description

Modern Amenities
This Brooklyn hotel offers free Wi-Fi, parking, and air-conditioned rooms with flat-screen TVs. The en suite bathrooms and wood flooring add a touch of elegance to your stay.

Convenient Location
Located just a 10-minute walk from the 36th Street subway station, guests can easily access popular attractions like Times Square, Barclay’s Center arena, Botanic Garden, and Prospect Park within minutes.

Exceptional Service
With a 24-hour front desk and on-site vending machines, Phoenix Hotel Brooklyn Sunset Park ensures convenience and assistance whenever needed. Plus, a variety of restaurants nearby cater to every culinary craving.

Experience comfort, convenience, and top-notch service at Phoenix Hotel Brooklyn Sunset Park. Book your stay now for an unforgettable Brooklyn getaway.

Important information:

Please note that the name on the credit card provided at check-in should match the name on the reservation. That person must be present at check-in with the same credit card and an official ID.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

5.5
Based on 910 reviews
Cleanliness: 3.25
Service: 6.75
Location: 8.75
Room Quality: 5.25
Amenities: 4.75
Value for Money: 6.25
Food and Beverage: 2.25
Overall Experience: 6.75
T
Tony • solo_traveller • us
4
They charge you too much money for a halfway hotel nowhere near grade a people always smoking
Pros:

The manager in about two other people, they was OK communication but the rest of the staff I don’t know. It’s already say communication if you tell them something about people smoking and Nightshift Guy they really don’t do anything about it is one of the staff don’t care you can understand his his language.

Cons:

Clean towels and rags bath rage room service do not clean up real good. They do not mop floor real good and clean bathrooms. They just make bed give you halfway sheet some of the sheets have a lot of things on. I have to call every time to get clean sheets and clean bath rag and towels And the cleaning. They just don’t clean up real good a lot of times the women that clean up they have be everywhere in the room. They need to have her over their hair for hair won’t be all over the place when they make your bed up or cleaning up the bathroom And they charge too much for a half decent hotel charging $400-$300 for just a room a standard room that is very very inconsiderate even if you is a regular customer they don’t cut you no deal at all especially if you come here every week seven days a week they should be charging you good price instead of charging you 300 and $400 a day

2026-02-14 • via Nuitee
B
Brown • couple • us
10
2026-02-13 • via Nuitee
D
Delmer • couple • us
9
2026-01-25 • via Nuitee
N
Nina • solo_traveller • us
9
2026-01-24 • via Nuitee
N
Nina • solo_traveller • us
9
2026-01-24 • via Nuitee
Y
Yasmeen • solo_traveller • us
9
2026-01-21 • via Nuitee
N
Nayara • couple • br
10
Foi excelente!
Pros:

Gostei de tudo. Funcionários respeitosos e atenciosos. As roupas de cama são trocadas a cada 2 dias. As toalhas eram trocadas quase todos os dias. Tinha frigobar no quarto. Próximo ao hotel tem inúmeros restaurantes com preços excelentes. O metrô fica a 5 quarteirões do hotel e no caminho do metrô, bem de esquina, tem uma cafeteria que chama Tesas’s Bagel café onde tomávamos o café da manhã todos os dias. Lá tem o melhor bagel da vida! O hotel é bem limpinho e não tenho do que reclamar, especialmente pelo custo benefício. O aquecedor estava bem empoeirado, mas não usamos. A rua do hotel é bem barulhenta, mas Nova York em si é barulhenta. Muitas buzinas, carros e sirenes (o bombeiro fica na rua do hotel no quarteirão de baixo) , mas o hotel não tem culpa. Nada que atrapalhe a estadia. Estava com muito medo em razão das avaliações ruins que tinham aqui, mas me surpreendi positivamente e ainda pudemos realizar o check in mais cedo pagando 10 dólares por hora adiantada!

Cons:

Não tenho do que reclamar!

2026-01-20 • via Nuitee
T
tahirah • solo_traveller • us
7
2026-01-19 • via Nuitee
F
Farhodjon • solo_traveller • us
1
2026-01-19 • via Nuitee
C
Claudine • family_with_children • ca
3
Je n’y retournerais pas et demande un dédommagement
Pros:

Près des restos et McDo à 7 minutes à pied et 23 minutes en voiture au port de Brooklyn

Cons:

Ascenseur brisé donc monter et descendre 49 marches car nous étions au 3 ieme étages on a 70 et 75 ans et tué blatte dans la salle de bain et avoir payé de plus de $400.00 pour une nuit avoir su que l’ascenseur n’était pas fonctionnel et qu’il y avait des blattes c’est sur que n’aurais jamais réservé cet hôtel

2026-01-19 • via Nuitee
E
Everton • extended_group • br
8
Cons:

Faltou parking

2026-01-19 • via Nuitee
S
Sang Chol • solo_traveller • us
5
2026-01-19 • via Nuitee
A
Andres • family_with_children • us
4
Cons:

the elevator was out of service, the room had a strong tobacco smell, the exhaust fan in the bathroom suddenly stopped working…

2026-01-19 • via Nuitee
J
jorge • family_with_children • us
1
Worse mistake I made, it would have been better to sleep in my car
Pros:

There is nothing to like about this place

Cons:

I came to use this motel because I was in town for a funeral. Parking entrance is really small. Place has 30 or more rooms and 8 parking places for this amount of guest, but all this I would live with I can understand and let it go, but what really took me over the edge, we requested 2 rooms, both rooms where supposed to be together. The front desk attendant was trying to convince me my reservation was 1 room with 2 beds not 2 rooms when I clearly know we had 2 rooms in our reservation, if that was not bad enough both rooms where dirty and disgusting, both rooms the bed sheets where dirty with stains and my bed even had blood on it.. in the entire hallway there was a heavy smell of weed

2026-01-19 • via Nuitee
E
Elizabeth • family_with_children • us
5
Cons:

Que a cada rato se dañaba el ascensor, estuve con mi bebe & tuve que bajar todas las cosas junto con el carrito desde el 3 piso

2026-01-19 • via Nuitee
M
Michel • couple • us
1
Terrible.
Cons:

Everything

2026-01-19 • via Nuitee
S
Sarah • couple • us
10
My stay was an great experience
Pros:

It was clean and close to restaurants and parks

Cons:

Nothing not to dislike

2026-01-19 • via Nuitee
B
Brian • solo_traveller • us
10
It was great
Pros:

I like how the hotel was very convenient.

Cons:

N/A

2026-01-19 • via Nuitee
N
Nadire • family_with_children • us
1
Cons:

Dirty sheets

2026-01-19 • via Nuitee
B
Binh Hue • solo_traveller • ch
7
Cons:

Pulizia

2026-01-19 • via Nuitee