Phoenix Hotel Brooklyn Sunset Park

Hotels
5.5 (981 reviews)
517 39th Street , Brooklyn , US
+1 718-734-5100

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Lift / Elevator
Fax/photocopying
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Good location
Polite staff
Affordable
Cons:
Poor cleanliness
Lack of amenities
No breakfast

Categories

Cleanliness
3.25
Several reviews highlighted significant cleanliness issues, indicating the hotel was dirty.
Service
6.75
Staff were described as polite but abrupt, indicating room for improvement in service quality.
Location
8.75
Many guests praised the location's proximity to public transport and restaurants.
Room Quality
5.25
Rooms were often described as small and needing better maintenance.
Amenities
4.75
Lack of basic amenities such as breakfast and functional appliances were frequently mentioned.
Value for Money
6.25
Mixed sentiments about pricing relative to quality, but some guests appreciated the lower cost.
Food and Beverage
2.25
No breakfast services and missing items like coffee were noted by many guests.
Overall Experience
6.75
Overall sentiment mixed with comfort and location noted, though many had specific complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 23:26

Property Description

Modern Amenities
This Brooklyn hotel offers free Wi-Fi, parking, and air-conditioned rooms with flat-screen TVs. The en suite bathrooms and wood flooring add a touch of elegance to your stay.

Convenient Location
Located just a 10-minute walk from the 36th Street subway station, guests can easily access popular attractions like Times Square, Barclay’s Center arena, Botanic Garden, and Prospect Park within minutes.

Exceptional Service
With a 24-hour front desk and on-site vending machines, Phoenix Hotel Brooklyn Sunset Park ensures convenience and assistance whenever needed. Plus, a variety of restaurants nearby cater to every culinary craving.

Experience comfort, convenience, and top-notch service at Phoenix Hotel Brooklyn Sunset Park. Book your stay now for an unforgettable Brooklyn getaway.

Important information:

Please note that the name on the credit card provided at check-in should match the name on the reservation. That person must be present at check-in with the same credit card and an official ID.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

5.5
Based on 981 reviews
Cleanliness: 3.25
Service: 6.75
Location: 8.75
Room Quality: 5.25
Amenities: 4.75
Value for Money: 6.25
Food and Beverage: 2.25
Overall Experience: 6.75
K
Ka-Anna • couple • us
6
It was okay for the price
Pros:

Just need to be throughly clean for future reference honestly hair was everywhere in the room bathroom, bed, appliances, and hand prints on the wall bathroom sink doesn’t work properly but for all the price was good

2026-11-06 • via Nuitee
D
Daniel • couple • us
1
2026-11-06 • via Nuitee
D
David • couple • us
4
Go at your own discretion
Pros:

Close to major transit areas and plenty off food options around

Cons:

Beds and pillows were uncofortable and rooms looked old and neglected

2026-11-05 • via Nuitee
G
Gabriel • couple • us
9
2026-11-03 • via Nuitee
G
Gabriel • couple • us
10
2026-11-03 • via Nuitee
K
Kitso • couple • us
4
2026-11-02 • via Nuitee
D
Dawn • family_with_children • us
10
2026-11-01 • via Nuitee
J
Jonathan • family_with_children • us
5
It was ok front desk was very helpful tho
Pros:

For the price it just wasn’t worth it floors aren’t clean rooms are a big snugged just not comfy

Cons:

Just it was snugged and just not a clean ….

2026-10-30 • via Nuitee
L
ledenev • solo_traveller • us
6
2026-10-28 • via Nuitee
N
Niclas • solo_traveller • de
7
Pros:

Klimaanlage, nahe Lage zur Metro 36st

Cons:

Sauberkeit grundsätzlich in Ordnung, Haare in den Handtüchern + Bettwäsche

2026-10-17 • via Nuitee
T
Tanaka • couple • jp
10
2026-10-16 • via Nuitee
T
Tanaka • couple • jp
10
2026-10-16 • via Nuitee
B
bahaa • solo_traveller • eg
1
Disappointed experience
Pros:

Nothing at all

Cons:

I had a very disappointing experience at this hotel. The shower had extremely weak water pressure, the faucet was broken, and the toilet seat was also broken. The bed was extremely uncomfortable, made noises whenever I moved, and was not properly secured. On top of all that, the room was not clean at all. Overall, the condition of the room was unacceptable, and the hotel seriously needs to improve its maintenance and cleanliness. I would not recommend this hotel.

2026-10-15 • via Nuitee
D
Donald • solo_traveller • us
6
2026-10-15 • via Nuitee
T
Tayyaba • couple • us
10
2026-10-10 • via Nuitee
T
Tamerlan • couple • us
1
Guy on reception used long stick to reach my upper window without curtains to look inside
Pros:

0 privacy

Cons:

Guy on reception used long stick to reach my upper window without curtains to look inside

2026-09-19 • via Nuitee
G
Gerald • couple • us
4
Cons:

No parking

2026-09-18 • via Nuitee
D
Dawn • solo_traveller • us
7
Small space with a great view.
Pros:

I was there for the funeral of my husband. Loved the view room 503. Bed was comfortable. Loved posted quiet times. Cleaning staff was respectful of my privacy and even hung "do not disturb" on my door.

Cons:

Pillows were not comfortable. Smell of smoke coming from neighbor into the bathroom.

2026-09-16 • via Nuitee
T
Taylor • couple • us
7
Great stay for an affordable price on short notice
Pros:

After a mix up through another rental cancellation, the phoenix hotel took us in the same day, which is a blessing in itself. It was great for a last minute stay. If I ever need a place to stay and don’t know where to go this is a Good spot.

Cons:

We had troubles with connecting Wi-Fi but, still had great cell service.

2026-09-14 • via Nuitee
G
Gerald • couple • us
6
Too many smokerd
Pros:

None at this location.

Cons:

No Parking.

2026-09-14 • via Nuitee