Phoenix Hotel Brooklyn Sunset Park

Hotels
5.5 (975 reviews)
517 39th Street , Brooklyn , us
+1 718-734-5100

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Lift / Elevator
Fax/photocopying
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Good location
Polite staff
Affordable
Cons:
Poor cleanliness
Lack of amenities
No breakfast

Categories

Cleanliness
3.25
Several reviews highlighted significant cleanliness issues, indicating the hotel was dirty.
Service
6.75
Staff were described as polite but abrupt, indicating room for improvement in service quality.
Location
8.75
Many guests praised the location's proximity to public transport and restaurants.
Room Quality
5.25
Rooms were often described as small and needing better maintenance.
Amenities
4.75
Lack of basic amenities such as breakfast and functional appliances were frequently mentioned.
Value for Money
6.25
Mixed sentiments about pricing relative to quality, but some guests appreciated the lower cost.
Food and Beverage
2.25
No breakfast services and missing items like coffee were noted by many guests.
Overall Experience
6.75
Overall sentiment mixed with comfort and location noted, though many had specific complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 23:26

Property Description

Modern Amenities
This Brooklyn hotel offers free Wi-Fi, parking, and air-conditioned rooms with flat-screen TVs. The en suite bathrooms and wood flooring add a touch of elegance to your stay.

Convenient Location
Located just a 10-minute walk from the 36th Street subway station, guests can easily access popular attractions like Times Square, Barclay’s Center arena, Botanic Garden, and Prospect Park within minutes.

Exceptional Service
With a 24-hour front desk and on-site vending machines, Phoenix Hotel Brooklyn Sunset Park ensures convenience and assistance whenever needed. Plus, a variety of restaurants nearby cater to every culinary craving.

Experience comfort, convenience, and top-notch service at Phoenix Hotel Brooklyn Sunset Park. Book your stay now for an unforgettable Brooklyn getaway.

Important information:

Please note that the name on the credit card provided at check-in should match the name on the reservation. That person must be present at check-in with the same credit card and an official ID.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

5.5
Based on 975 reviews
Cleanliness: 3.25
Service: 6.75
Location: 8.75
Room Quality: 5.25
Amenities: 4.75
Value for Money: 6.25
Food and Beverage: 2.25
Overall Experience: 6.75
T
Toro • couple • us
10
2026-07-24 • via Nuitee
M
malave lopez • solo_traveller • us
10
Pros:

La cama

Cons:

Nada

2026-07-21 • via Nuitee
R
ramonitaginel • solo_traveller • us
1
Pros:

Nothing

Cons:

I slipped in the bath tub cause there was no mat and I got really hurt bad and I called downstairs to let them know and all they told me was sorry that they don't put mats in the bath tub and just sent me extra towels so now am deciding if I should sue unless someone gets in touch with me

2026-07-21 • via Nuitee
L
Luz • solo_traveller • us
10
2026-07-17 • via Nuitee
L
Luz • family_with_children • us
10
2026-07-17 • via Nuitee
F
Fernando • solo_traveller • us
8
2026-07-14 • via Nuitee
M
Mario • family_with_children • co
8
Excelente , super recomendado, por ubicacion, a máximo 10 min caminando desde la estación del Subway
Pros:

Me gustó la ubicación, todo tranquilo con bastante sitios alrededor para comprar mercado o comestibles , restaurantes. A Max 10 min de la estación del Subway 36 str Brooklyn , de 35 a 40 min de Manhattan, habitación tranquila, Cómoda.
Llegabamos tarde en la noche tipo media noche todos los días y la zona tranquila y segura desde Subway al hotel. Estuvimos 10 noches y 11 dias y todos los días estuvo bien y tranquilo, todos los días aseaban normal, la habitación tenia una cama king y un sofa cama nos acomodamos mi esposa y yo y mi hijo en el sofa cama super comodo. Tenia nevera pequeña en la habitación no congelaba pero por lo menos mantenia frio lo que colocabamos en la noche para el otro día.

Cons:

Los costos, entendemos que era temporada de mundial pero creo que estaba bastante costosa la estadía, pero para esas fechas fue lo más economico que conseguimos.

2026-07-09 • via Nuitee
M
Mumford • couple • us
6
2026-07-07 • via Nuitee
A
Amir • couple • us
4
2026-07-07 • via Nuitee
M
Maria de los Angeles • couple • ar
6
Regular
Pros:

Nada

Cons:

No funcionaba el ascensor y tuvimos que subir y bajar con las valijas 4 pisos- no había jabon y las sábanas manchadas

2026-07-07 • via Nuitee
L
Luz • couple • us
10
2026-07-07 • via Nuitee
S
Sanchez • couple • us
10
2026-07-01 • via Nuitee
I
Ibaté • couple • us
9
Limpio y privado
Pros:

El cuarto

2026-06-26 • via Nuitee
L
Luz • family_with_children • us
10
2026-06-25 • via Nuitee
F
Frank • couple • us
9
Pros:

convenient

2026-06-24 • via Nuitee
N
Nikolasz • solo_traveller • hu
1
That was a horrible experience.
Pros:

I’ll start with the positives, as there were fewer of them. The room was cleaned every day, and the room itself was quite spacious, including the bed.

Cons:

Now for the negatives, because unfortunately there were many. The hotel is located in an extremely noisy area. If you’re a light sleeper, I strongly recommend bringing earplugs and melatonin. Unfortunately, the hotel’s renovation does not seem to have improved the overall atmosphere. The same type of unpleasant guests still frequent the property. Many were loud, disrespectful, and appeared to struggle with drug or alcohol abuse. I also noticed several people who seemed to be drug dealers bringing prostitutes into the hotel.

Police cars, ambulances, and fire trucks passed through the street outside the hotel constantly, often every 5–10 minutes. The neighborhood felt extremely unsafe, and I never felt comfortable walking around the area.

The walls are incredibly thin. On multiple occasions, I woke up because I could hear other guests having sex. You can also hear virtually everything happening in the hallway.

The first night was the only night I managed to fall asleep relatively quickly, probably because of jet lag and the long journey from Europe. On the second night, I slept only about 2–3 hours. The noise from the street, other inconsiderate guests, and one intoxicated person who was loudly playing music in the hallway and throwing beer bottles made it impossible to rest.

Even though the hotel may appear cheaper than some alternatives, it is absolutely not worth staying here. In fact, I don’t even think it’s particularly cheap. I paid nearly $900 for five nights.

Additionally, it should be noted that although there are clear signs stating that smoking is prohibited and subject to fines, there was a constant smell of cannabis throughout the entire hotel. The TV in the room also did not work.

My recommendation is simple: stay far away from this place.

2026-06-23 • via Nuitee
D
Douglas • solo_traveller • us
10
2026-06-23 • via Nuitee
J
Jessie • couple • us
6
2026-06-22 • via Nuitee
T
Tony • solo_traveller • us
10
The staff the manager, everyone is good good stay here
Pros:

Everything was complete like it was supposed to be everything very good. Excellent no problems. Good stay every time I stay here.

Cons:

Everything fine everything good

2026-06-22 • via Nuitee
C
Camilo • family_with_children • us
8
Pros:

Location

Cons:

Some noise

2026-06-21 • via Nuitee