Phoenix Hotel Brooklyn Sunset Park

Hotels
5.5 (925 reviews)
517 39th Street , Brooklyn , us

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Good location
Polite staff
Affordable
Cons:
Poor cleanliness
Lack of amenities
No breakfast

Categories

Cleanliness
3.25
Several reviews highlighted significant cleanliness issues, indicating the hotel was dirty.
Service
6.75
Staff were described as polite but abrupt, indicating room for improvement in service quality.
Location
8.75
Many guests praised the location's proximity to public transport and restaurants.
Room Quality
5.25
Rooms were often described as small and needing better maintenance.
Amenities
4.75
Lack of basic amenities such as breakfast and functional appliances were frequently mentioned.
Value for Money
6.25
Mixed sentiments about pricing relative to quality, but some guests appreciated the lower cost.
Food and Beverage
2.25
No breakfast services and missing items like coffee were noted by many guests.
Overall Experience
6.75
Overall sentiment mixed with comfort and location noted, though many had specific complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 23:26

Property Description

Modern Amenities
This Brooklyn hotel offers free Wi-Fi, parking, and air-conditioned rooms with flat-screen TVs. The en suite bathrooms and wood flooring add a touch of elegance to your stay.

Convenient Location
Located just a 10-minute walk from the 36th Street subway station, guests can easily access popular attractions like Times Square, Barclay’s Center arena, Botanic Garden, and Prospect Park within minutes.

Exceptional Service
With a 24-hour front desk and on-site vending machines, Phoenix Hotel Brooklyn Sunset Park ensures convenience and assistance whenever needed. Plus, a variety of restaurants nearby cater to every culinary craving.

Experience comfort, convenience, and top-notch service at Phoenix Hotel Brooklyn Sunset Park. Book your stay now for an unforgettable Brooklyn getaway.

Important information:

Please note that the name on the credit card provided at check-in should match the name on the reservation. That person must be present at check-in with the same credit card and an official ID.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

5.5
Based on 925 reviews
Cleanliness: 3.25
Service: 6.75
Location: 8.75
Room Quality: 5.25
Amenities: 4.75
Value for Money: 6.25
Food and Beverage: 2.25
Overall Experience: 6.75
L
LUCEROO • couple • us
4
Mala
Cons:

No Avia tuallas ni un macrowey

2026-04-07 • via Nuitee
C
Ciara • couple • us
3
2026-03-31 • via Nuitee
L
Lynda Marie • couple • us
8
Pros:

Near many businesses, including food!

Cons:

The room was tight and small for the bed size.

2026-03-30 • via Nuitee
L
Lucy • couple • us
10
2026-03-28 • via Nuitee
H
Hazel steven • solo_traveller • us
10
2026-03-24 • via Nuitee
N
Naimata • solo_traveller • us
6
2026-03-23 • via Nuitee
E
Esverne • family_with_children • us
8
Pros:

There was some parking

Cons:

Was loud outside overnight

2026-03-23 • via Nuitee
A
Angelique • couple • us
7
2026-03-16 • via Nuitee
S
Samuel • solo_traveller • us
8
Good I think
Pros:

I love that they have parking

Cons:

I didn’t like that fact that I had to buy water to drink

2026-03-15 • via Nuitee
J
Jose • solo_traveller • us
10
2026-03-15 • via Nuitee
B
Belisario • family_with_children • us
7
2026-03-13 • via Nuitee
M
Maybelin Santamaria • couple • sv
10
Pros:

Todo

Cons:

Nada

2026-03-13 • via Nuitee
B
Barclay • solo_traveller • us
7
2026-03-08 • via Nuitee
A
Ali Murat • family_with_children • tr
1
2026-03-04 • via Nuitee
C
Correia • couple • us
10
Pros:

Bed was comfortable staff was polite close to stores

Cons:

House keeping could have done better job the room smelled like pure weed

2026-02-27 • via Nuitee
R
Ricky • couple • us
10
2026-02-25 • via Nuitee
L
Laura • couple • ca
1
Cons:

There was stains on the bedding, the curtains. The room was poorly cleaned

2026-02-24 • via Nuitee
S
Soledad • couple • us
9
2026-02-24 • via Nuitee
T
Tony • solo_traveller • us
4
They charge you too much money for a halfway hotel nowhere near grade a people always smoking
Pros:

The manager in about two other people, they was OK communication but the rest of the staff I don’t know. It’s already say communication if you tell them something about people smoking and Nightshift Guy they really don’t do anything about it is one of the staff don’t care you can understand his his language.

Cons:

Clean towels and rags bath rage room service do not clean up real good. They do not mop floor real good and clean bathrooms. They just make bed give you halfway sheet some of the sheets have a lot of things on. I have to call every time to get clean sheets and clean bath rag and towels And the cleaning. They just don’t clean up real good a lot of times the women that clean up they have be everywhere in the room. They need to have her over their hair for hair won’t be all over the place when they make your bed up or cleaning up the bathroom And they charge too much for a half decent hotel charging $400-$300 for just a room a standard room that is very very inconsiderate even if you is a regular customer they don’t cut you no deal at all especially if you come here every week seven days a week they should be charging you good price instead of charging you 300 and $400 a day

2026-02-14 • via Nuitee
B
Brown • couple • us
10
2026-02-13 • via Nuitee