Facilities

Full-service spa
Health or beauty spa nearby
Proposal/romance packages available
Guest education on local ecosystems and culture
Free WiFi
Luggage storage
Designated smoking area
Concierge service
Wheelchair accessible
Snorkeling nearby
See all facilities

Review Highlights

Pros:
Complimentary dinner
Beautiful hotel

Categories

Cleanliness
9.03
Standard quality for this hotel tier.
Service
9.5
Exceeded expectations with complimentary dinner for missed stay.
Location
9.04
Standard quality for this hotel tier.
Room Quality
8.99
Standard quality for this hotel tier.
Amenities
9.02
Standard quality for this hotel tier.
Value for Money
8.98
Standard quality for this hotel tier.
Food and Beverage
9.53
Complimentary dinner highlighted the dining experience.
Overall Experience
9.5
A wonderful experience with beautiful ambiance.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 06:28

Property Description

Luxurious Spa and Recreational Amenities
Indulge in massages and facials at the spa, relax by the two outdoor swimming pools, or explore the area with rented bicycles.

Exceptional Dining Options
Experience Mediterranean cuisine at Layla Burger Bar, enjoy a meal at the cafe, or have drinks at the bar/lounge or poolside bar for a delightful evening.

Chic Rooms and Prime Location
Stay in stylish guestrooms with modern amenities, complimentary Wi-Fi, and rainfall showers. Explore nearby attractions like Tulum National Park and Dos Aguas Park.

Book your stay at Layla Tulum - Adults Only for a luxurious getaway.

Important information:

  • Pool access available from 9:00 AM to 10:00 PM.
  • Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Guests under 18 years old are not permitted at this adults-only property.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • A car is not required for transportation to and from this property.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Noise policy

    Noise-free rooms not guaranteed

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

9.2
Based on 57 reviews
Cleanliness: 9.03
Service: 9.5
Location: 9.04
Room Quality: 8.99
Amenities: 9.02
Value for Money: 8.98
Food and Beverage: 9.53
Overall Experience: 9.5
R
Raelin
10
Pros:

This was such a wonderful experience we missed a day at this beautiful hotel and they were kind enough to give us dinner on the house . The artwork inside is stu

2025-09-05 via Nuitee
E
Ethan
10
10/10!
Pros:

Absolutely beautiful! A must stay and will be back 🙏

2025-08-09 via Nuitee
M
Michael Craig partner
8
Pros:

Relaxing, cozy and small but chic boutique hotel.

2025-07-15 via Nuitee
I
Ines
10
Pros:

Beautiful hotel and lovely people.
All the crew was very kind, attentive to every detail and helpful with everything I needed,
Felt almost like Home 🤗
Will definitely come back.
Thank you all for making my stay special.

2025-07-07 via Nuitee
D
Danielle
8
Pros:

STAFF WAS AMAZING!!! So friendly and accommodating-- great hospitality.

Paid for a upgraded room but was changed to a different room due to an undisclosed problem. However, offered a bottle of wine/room service on the house.

Clean room
Clean bedding
Blow-dryer avail
Walkable
Nice shower pressure.
No privacy on balcony
Breakfast delish.
Rooftop pool was a vibe

2025-07-04 via Nuitee
H
Halima friends
8
Pros:

I cannot say enough about the staff at Layla! Ricardo and his team make you feel so special and catered to. Everything we ordered on the menu was absolutely delicious and drinks are amazing! The only thing that could make this hotel better is if it were on the beach. But! The sister hotel that is on the beach is available to visit and they make you feel like royalty as well!

2025-07-03 via Nuitee
M
Matthew partner
10
Pros:

Very helpful front desk staff.
Very clean property, rooms, pool etc and walkable to all the best spots.

2025-05-13 via Nuitee
N
Nayan partner
6
Pros:

Nice hotel. Needs a make over.
No gym, or spa on site as advertised?? Abit disappointed when we arrived and these two major factors for booking were not on site.

2025-03-26 via Nuitee
H
Henry family
10
Pros:

Honesty i had some ideas for places to eat but the concierge were amazing with their suggestions. Definitely ask the conciegre for their suggestion on places to eat. Shout out to staff :).

2025-03-22 via Nuitee
E
Enrique family
10
Pros:

Love it. I book the room for my parents and they love the service. Amazing staff, great area, great drinks and will be returning to this hotel again.

2025-03-22 via Nuitee
J
Jean-Sébastien partner
10
Pros:

Amazing staff and amazing service.

2025-02-27 via Nuitee
S
Sharon partner
8
Pros:

This property is in a great location for shopping, nightlife, restaurants and public transportation

2025-02-21 via Nuitee
P
Peter partner
10
Pros:

Beautifully decorated hotel, excellently thought out style but the real stars are the staff. They are helpful, friendly and provided us with excellent advice regarding our holiday.

2025-02-15 via Nuitee
W
William family
10
Pros:

Had a great stay!

2025-01-22 via Nuitee
O
Olu
10
Pros:

Amazing staff!!! They helped make transition smooth. Very helpful and resourceful.

2025-01-16 via Nuitee
L
Luis partner
6
Pros:

Everything was amazing except for the noises. The sound proof windows doesn't work. We couldn't sleep. Will be better to stay in a room on the back of the building. Our terrace room shared the balcony with another room.
Everything else great

2025-01-07 via Nuitee
S
Simone
10
Pros:

The staff were magnificent. Very attentive, caring and fun. They helped us with restaurant and beach recommendations, arranged our airport transfers, and were a delight. The food in the hotel was very good, as were the cocktails. Very clean and sage and a feast for the eyes!

2025-01-02 via Nuitee
D
Dave
4
Hotel has security issues.
Pros:

Hotel is in a nice enough part of town but…..room was broken into and be warned the safes are a joke. Safe was opened and cash, new cell phone and raybans stolen.
Hotel said they could see two guests breaking in on camera but they checked out already.
Filed police report which was not easy. And hotel said they would help me with dealing with their insurance company but to no avail.
Now the hotel is ghosting us so tough luck.
Hotel owner did say we could have two free nights in the future to compensate for our early departure as we didn’t want to stay for the rest of our booking but that’s all!

2024-12-09 via Nuitee
E
Ernesto partner
10
Pros:

Great place to stay at. The food around the hotel is good food.

2024-09-06 via Nuitee
E
Elvis partner
10
Pros:

The property is amazing, the staff is amazing extreme helpful and kind. It is centrally located to everything in downtown Tulum. Would recommend staying here.

2024-08-05 via Nuitee