Hotel Indigo Karuizawa by IHG

Hotels
•
IHG
9.2 (1321 reviews)
18-39 Yashikizoe, Nagakura Karuizawa-machi, Karuizawa, Nagano, 389-0111 , Karuizawa , JP
81-267421100

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Facilities

Full-service spa
Fireplace in lobby
Free WiFi
24-hour front desk
Designated smoking area
Concierge service
Wheelchair accessible
Elevator
Bicycle rentals nearby
Fireplace in lobby
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Beautiful hotel facilities
Cons:
Limited restaurant options
Inconsistent food quality

Categories

Cleanliness
8.75
Comments on cleanliness were mixed, with mentions of slight issues, but overall well-maintained.
Service
9.99
Many reviews highlighted the friendly and helpful staff.
Location
9.26
Location received praise but noted that it may be inconvenient for non-drivers.
Room Quality
9.71
Rooms described as comfortable and well-designed.
Amenities
9.24
Amenities generally appreciated, though some limitations on facilities were noted.
Value for Money
8.7
Some reviews mention the hotel’s pricing as not reflecting overall experience.
Food and Beverage
8.25
Food quality varied; breakfast received mixed reviews regarding variety.
Overall Experience
9.72
Most reviews conveyed a very positive overall experience despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:26

Property Description

Indulge in the ultimate getaway at Hotel Indigo Karuizawa by IHG, where relaxation and luxury unite in a stunning setting.

Revitalize at the Spa
Experience pure bliss with our rejuvenating spa services that include massages, body treatments, and facials designed to refresh your mind and body.

Culinary Delights
Savor authentic Italian cuisine at KAGARIBI, complemented by a vibrant bar/lounge and enchanting garden views. Enjoy a delightful buffet breakfast every morning and satisfy your cravings at our café.

Comfort & Convenience
Retreat to one of our 155 air-conditioned rooms equipped with modern amenities like flat-screen TVs and minibars. Additional features such as complimentary Wi-Fi, concierge services, and free self-parking ensure a seamless stay.

Unwind, savor, and create unforgettable memories at Hotel Indigo Karuizawa. Book your escape today!

Important information:

  • Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

See all policies

Location

Guest Reviews

9.2
Based on 1321 reviews
Cleanliness: 8.75
Service: 9.99
Location: 9.26
Room Quality: 9.71
Amenities: 9.24
Value for Money: 8.7
Food and Beverage: 8.25
Overall Experience: 9.72
A
Ayumi • couple • jp
10
最高！
Pros:

お部屋、スタッフの皆様、お料理全てにおいて満足です。
また泊まりたいと心から思いました！

Cons:

ないです

2026-03-13 • via Nuitee
C
CHIAKI • couple • jp
10
2026-03-12 • via Nuitee
T
Tak Mo • couple • mo
10
So nice and so peaceful to stay in there. Dinner and breakfast is very good
Pros:

Design , location and rooms cleaned

Cons:

Nothing

2026-03-09 • via Nuitee
M
MIU • couple • jp
6
Pros:

welcomeドリンクが美味しかった
総合的には快適に過ごせた

Cons:

貴ホテルの今後のために共有させてください。
今回、彼氏の誕生日旅行という形で利用させてもらいました。私自身、3.4年前から貴ホテルにいつか泊まりたいと思っていた憧れの1つのホテルであり、大事な人のプレゼントとして、とても楽しみに当日を迎えていました。
ディナー時の話です。プレートも出してもらい、予約の名前もですが明らかにお祝いしてる側とされてる側は明確だったかと思います。無事プレートのサプライズも終えて安堵していたのですが、会計を彼氏の方にスタッフの方が渡してしまい、彼氏が少し戸惑ってる間にも、ここで払うか部屋付でも良いがどーするかと話はどんどん進まれてしまい、私が話を遮って伝票をもらうということがありました。彼氏も悪気なく流れで金額は見てしまい、「良い値段だったね」とレストランを出た後に気を遣われてしまいました。
彼氏を祝いたいという気持ちと、普段仕事を頑張ってるお互いの癒しとして、少し背伸びをして貴ホテルを選びました。主役には値段は気にせずに楽しんでもらいたかったからこそ、とてもとても残念でした。
朝食時も粗探しのような追加の出来事になってしまい恐縮ですが、案内スタッフが空いている席を把握しておらずレストラン内を一緒に右往左往したことも、前夜の出来事があったからなのか、気になってしまい残念に思ってしまいました。
素敵なホテルでSNSでもよくまわってくるからこそ、期待値は高く利用される方々は多いと思います。特別な何かプラスαの一言や気遣いももちろんですが、私はそのプラスαは、あくまでもマイナス点がない時に、感動を生むものだと思っています。朝食時、happy birthdayとプリントされたカフェラテも、スタッフの方からの粋なサービスでいただきました。本来であれば私がお願いをせずに任意でしていただいたことはすごく嬉しいことのはずなのに、ディナーと朝食案内の時点で私は残念な気持ちが強く、そこまで素直に喜べない自分にも悲しくなりました。宿泊の背景を知っている者に対してのプラスαではなく、やってはいけない気遣いを改めて徹底いただきたいなと思いました。
本当に最悪なお話、私が伝票を奪った時点でそのスタッフが何かしら気づき、共有→翌日朝のレストランの受付の方やチェックアウト時等、私が1人になる時を見計らって謝罪があればホテルを出る時の気持ちは少し違ったかもしれません。うちにそこまでのサービスを求められるのは違うと笑っても構いませんが、私はそのくらいの期待をして数ヶ月前から予約をして楽しみにしていました。少しでも今後の参考にしていただけますと幸いです。

2026-03-08 • via Nuitee
K
Kathy • couple • au
8
Love to stay in this hotel again
Pros:

The breakfast and the outdoor bath are lovely.

Cons:

The shuttle bus is too small, it is uncomfortable to sit in .

2026-03-08 • via Nuitee
N
Noel • couple • gb
10
2026-03-03 • via Nuitee
Y
YOONHA • couple • kr
3
Pros:

전반적으로 깨끗하였고, 노천탕이 있는 대욕탕이 제일 좋았다.

Cons:

가격만 럭셔리였고, 직원의 응대는 그에 미치지 못했다. IHG에서 운영하는 호텔이었는데, 럭셔리 웰니스를 흉내만 내는 것이 아닌 조금 더 디테일하게 챙기는 서비스가 필요할 것 같다.

2026-03-02 • via Nuitee
T
Tingyi • family_with_children • tw
10
2026-03-02 • via Nuitee
M
Mariana • couple • pt
9
Very nice and modern hotel in the mountains
Pros:

Very nice and modern hotel. The rooms are very spacious for Japan and you can open your suitcase easily :) also, quite close to the ski resort and the shuttle bus works well!

Cons:

I would have liked to see more Japanese food options in the restaurant and not only Italian and pizzas. Also would have been better to have a bath where swimsuit is allowed and man and women can go together!

2026-03-02 • via Nuitee
K
Kia Hong • extended_group • sg
10
Best hotel in Karuizawa
Pros:

Location, cleanliness, design

2026-02-27 • via Nuitee
T
Tammy • couple • au
10
Pros:

The hotel is absolutely gorgeous and was such a beautiful experience right from our arrival drink by the fire in the lobby!
Our room exceeded expectations and was much larger and more luxurious than it appeared in the photos. We dined at Kagaribi one of the nights and it was exceptional, they kindly put together a vegan 4 course meal for me with only 24 hours notice and my husband loved his regular 5 course meal. The staff of the hotel and restaurant were all incredibly friendly and went over and above. Hotel shuttle was very handy to get to and from the station.

2026-02-27 • via Nuitee
M
Michie • family_with_children • jp
10
2026-02-26 • via Nuitee
O
Olivia • solo_traveller • sg
9
It’s comfortable n relaxing accommodation, away fm tourist crowds
Pros:

A nice modern hotel with very spacious room n comfortable bed n pillows

Cons:

Lousy breakfast spread for the price we pay

2026-02-24 • via Nuitee
O
Olivia • solo_traveller • sg
9
A clean and cosy property great for total relaxation, away from the tourist crowds
Pros:

Spacious room, very clean room, very comfortable bed and pillows, good that there is an illy coffee machine in the room, great clean onsen; restaurant dinner is well prepared food and good value for money

Cons:

Hotel breakfast is quite average and overpriced

2026-02-24 • via Nuitee
L
lucia maria • couple • au
10
Stunning property excellent stay
Pros:

So beautiful

Cons:

A little isolated- shuttle service could be more often

2026-02-23 • via Nuitee
S
Stephane • couple • hk
7
2026-02-23 • via Nuitee
M
Marina • family_with_children • hk
9
2026-02-22 • via Nuitee
W
Witita • extended_group • th
9
Great Hotel to Stay
Pros:

Excellent location and a very nice decoration

Cons:

Nothing

2026-02-22 • via Nuitee
A
ABIEL JINOON • family_with_children • my
4
Pros:

Staff is indifferent. Wifi didnt work.

2026-02-22 • via Nuitee
Y
Yun • family_with_children • cn
9
现代感十足的酒店
Pros:

酒店的设计感很好，现代感十足，服务人员热情友好，餐厅的一个帅哥还会说一句中文。早餐品种虽不多，但是日式系列很好吃，各种小菜美味可口。

2026-02-12 • via Nuitee