Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly Staff
Great Location
Spacious Rooms
Cons:
Minor Issues with Parking
Aesthetics in Common Areas

Categories

Cleanliness
8.78
Reviews consistently mention cleanliness as a positive aspect.
Service
9.25
The staff is repeatedly described as very kind and accommodating.
Location
9.29
The location is highly praised for its convenience and proximity to transport.
Room Quality
8.24
Rooms are spacious and well-decorated but some minor issues noted.
Amenities
8.27
Amenities mentioned include a good breakfast and comfortable areas, but some areas could be improved.
Value for Money
8.73
General sentiment indicates a good value for the experience given.
Food and Beverage
8.78
Food quality received positive mentions, though slightly mixed.
Overall Experience
9.05
Overall, guests express a very positive experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 14:34

Property Description

Luxurious Accommodation
Palazzo Cappuccini Art Relais in Naples offers elegant rooms with modern amenities such as flat-screen TVs, private bathrooms, and city views. Guests can enjoy a comfortable stay surrounded by sophistication.

Convenient Facilities
This hotel provides a 24-hour front desk, airport transfers, and room service for the convenience of guests. With free WiFi throughout the property, staying connected is effortless.

Delightful Dining Options
Indulge in a delicious daily breakfast with buffet, continental, or Italian choices. The on-site restaurant serves delectable dishes for a satisfying culinary experience.

Experience luxury and convenience at Palazzo Cappuccini Art Relais. Book your stay now for an unforgettable Naples getaway.

Important information:

Minibar is not included in the room price.

The restaurant is only open upon reservation, which must be made before your arrival date.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NAP

Location

Guest Reviews

8.8
Based on 1009 reviews
Cleanliness: 8.78
Service: 9.25
Location: 9.29
Room Quality: 8.24
Amenities: 8.27
Value for Money: 8.73
Food and Beverage: 8.78
Overall Experience: 9.05
G
gabriele • family_with_children • it
7
Nel complesso un buon hotel con qualcosa da migliorare!
Pros:

Hotel in ottima posizione a 2 passi dal mare in ottimo quartiere e stazione della metro vicinissima. Staff molto cortese e disponibile. Colazione buona e varia. Materassi e cuscini ottimi!

Cons:

Al contrario dello staff della reception e della colazione, le pulizie sono da migliorare. La stanza avrebbe docuto essere una suite ma in realtà si è rivelata una quadrupla. Insonorizzazione non al massimo si sentono i rumori della strada.

2026-05-27 • via Nuitee
C
cam • solo_traveller • ca
8
Great location, very clean hotel, good breakfast just be prepared for it to be noisy well past 10pm.
Pros:

Great location, nice size room and great breakfast

Cons:

The courtyard is extremely loud and we found on 3 of our 6 stays they allowed noise ( groups of people etc.) past 10pm actually going well in to the night to 1am!!! This was very upsetting. They need to shut the noise down for guests at 10pm.

2026-05-26 • via Nuitee
M
Magdi • extended_group • de
10
Sehr gut.
Pros:

Die Lage und die Zimmer waren sehr gut. Das Hotel inklusive Garten ist sehr schön. Die Zimmer waren sehr sauber und das Team ist sehr hilfsbereit.

Cons:

Das Frühstück.

2026-05-25 • via Nuitee
B
Brigitte • solo_traveller • it
9
Pros:

Kleines nettes Hotel, das früher ein Kloster war und erst vor einigen Jahren renoviert wurde.
Bahnhof und Metro Mergellina 3 Minuten vom Hotel.
Frühstück gabs von allem etwas, wenn auch noch ausbaufähig. Personal sehr freundlich

2026-05-25 • via Nuitee
I
Innocenzo • couple • it
1
2026-05-24 • via Nuitee
B
Barbara • couple • it
8
2026-05-24 • via Nuitee
I
Isabelle • family_with_children • nl
6
It was fine, but nothing special
Pros:

Location is a few steps from the metro station which is ideal to transport to the city centre. Breakfast was nice, lots of (mostly) sweet options. Parking is within their gate and spacious, price is doable (20EUR per night).

Cons:

It didn't feel very personal. The staff was OK but didn't make a lot of effort to connect. Also, we booked 2 nights and chose the hotel because it has a restaurant, however the first night it was closed (ok we could have checked their opening days) and the second night they had a private event. We found that there are not so many great dining options in the direct area. The outdoor terrace was closed, there was no space to sit outside.

2026-05-23 • via Nuitee
S
Silke • solo_traveller • de
8
2026-05-23 • via Nuitee
M
Margherita • solo_traveller • it
7
Pros:

Colazione e gentilezza del personale

Cons:

Camere poco insonorizzate, forse dovuto a struttura datata anche se ristrutturata. Luce in camera con finestre che non si oscuravano completamente.

2026-05-21 • via Nuitee
S
Simona • extended_group • ro
8
Sejur în Napoli
Pros:

Personal foarte amabil, locația foarte ok față de alte locații din Napoli, aproape de cel mai frumos restaurant la care am fost acolo, El sombrero de Napoli.

Cons:

Micul dejun, la curățenie se mai poate lucra, a fost oarecum superficial făcută, camera primită a fost super mică

2026-05-20 • via Nuitee
N
Noemi • couple • hu
10
Kedves személyzet, tiszta szép környezet.
Pros:

Tiszta, szép kellemes.

Cons:

A reggeli az az olaszokhoz képest nem volt túl gondolva.

2026-05-19 • via Nuitee
C
Chris • couple • ie
7
I would not book here again because of the bed.
Pros:

Breakfast was good but the cappuccino from a machine was poor.

Cons:

Bed was very uncomfortable. You can hear a lot of noise from other rooms.

2026-05-18 • via Nuitee
S
silvia • couple • it
9
2026-05-18 • via Nuitee
K
Kevin • couple • ch
8
Top, Top-Unterkunft!
Pros:

Die Unterkunft befindet sich an einer hervorragenden Lage in Neapel. Trotz der ruhigen Umgebung liegt sie sehr zentral und in unmittelbarer Nähe einer Metro- bzw. Zugstation. Das Frühstück ist vielfältig und sehr lecker. Das Personal ist ausgesprochen freundlich und hilfsbereit. Ich kann die Unterkunft definitiv weiterempfehlen und würde jederzeit wiederkommen.

Cons:

Ich habe an der Unterkunft nichts zu bemängeln.

2026-05-17 • via Nuitee
B
Barbara • solo_traveller • gb
8
2026-05-17 • via Nuitee
M
martina • solo_traveller • it
9
2026-05-16 • via Nuitee
C
Clément • couple • fr
7
2026-05-16 • via Nuitee
C
Coralie • couple • fr
9
Superbe hôtel proche d’une station de métro et d’un supermarché. Très calme. Insonorisation plus que correcte. Petit déj
2026-05-14 • via Nuitee
C
Christophe • solo_traveller • fr
10
Pros:

Très bel hotel dans un bâtiment historique. Chambre propre et bien équipée. Situé a 5min a pied de la station de métro Mergellina. Très bon rapport qualité prix

Cons:

Manque un bar pour se poser et boire un verre.

2026-05-14 • via Nuitee
O
Oksana • extended_group • pt
10
2026-05-12 • via Nuitee