Goldvitel Hotel Surabaya

Hotels
7.8 (20 reviews)
147 Jalan Basuki Rahmat , Surabaya , ID

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Free
Children allowed

Facilities

Fitness facilities
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Large bed
Bathroom layout OK
Staff very friendly and competent
Cons:
Overpriced / not matching 4-star quality
Very small room size
Small, poor-quality swimming pool
Breakfast selection poor (limited vegetables/salads)
Cheap/worn furniture and dirty carpets
Decor in need of refurbishment
Insufficient car-park capacity
15-minute walk to large local mall

Categories

Cleanliness
7.2
Carpets noted as dirty and not suitable; general decor shows wear but bathrooms/layout in room OK.
Service
10
Staff described as VERY friendly and competent — a clear strength in the review.
Location
9.5
Close to a large local mall (about a 15-minute walk) — convenient for shopping though not immediately adjacent.
Room Quality
6.8
Room described as very small with cheap/wearing furniture and a large bed; layout acceptable but finishes need refurb.
Amenities
7.5
Small, tucked-away swimming pool of poor build quality and limited car-park capacity; basic amenities present but limited.
Value for Money
6.8
Reviewer felt the hotel is overpriced and not matching a true 4-star standard.
Food and Beverage
7
Breakfast judged below 4-star standard: poor choice, many spicy items, few vegetables and limited salad selection.
Overall Experience
7.6
Overall 'just OK' and disappointing given price; positives include friendly staff and large bed, but several quality issues lower the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-09-22 15:42

Property Description

Goldvitel Hotel Surabaya, located steps away from iconic landmarks, presents a seamless blend of comfort and convenience. Luxurious Accommodation with stunning city views coupled with Exceptional Service by our attentive staff ensure a memorable stay. Indulge in a variety of dining options such as our on-site restaurant and bar. Explore nearby attractions such as Submarine Monument and Joko Dolog Statue. Unwind in style at our shared lounge or grab a drink at the snack bar. Book your stay at Goldvitel Hotel Surabaya now for an unforgettable experience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM

Location

Guest Reviews

7.8
Based on 20 reviews
Cleanliness: 7.2
Service: 10
Location: 9.5
Room Quality: 6.8
Amenities: 7.5
Value for Money: 6.8
Food and Beverage: 7
Overall Experience: 7.6
V
Vickneswaran • solo_traveller • my
10
2026-06-11 • via Nuitee
L
larry • family_with_children • tr
4
Just OK. Disappointing with price paid for 4 star accomodation.
Pros:

Large bed in room.
Bathroom layout OK.
Staff VERY friendly and competent.

Cons:

Overpriced, and NOT 4 star quality. 15 minute walk to local large Tunjungan mall.
Small swimming pool, tucked away at the side of the hotel, and of poor build quality.
Very SMALL room size.
Breakfast is NOT of a 4 star standard, poor choice, spicy food all, no vegetables. Very LIMITED salad selection, quantity.
Cheap furniture all over the hotel, which is wearing badly.
Carpets through hotel which are not suitable, dirty and not of a good standard.
Decor through hotel which needs a refurb.
Car park facility too small for volume of cars.

2026-03-23 • via Nuitee
B
Bay • family_with_children • my
9
Pros:

Clean

Cons:

None

2025-11-18 • via Nuitee
B
basyiruddinw • Family
10
Goldvitel worth it hotel
Pros:

In the centre of town, very strategic. Staff are very friendly and nice. The rooms are cozy but the noise level is a bit loud at floor 7.

2025-11-07 • via Tripadvisor
2
251aufas • Family
10
Great service
Pros:

Nyaman, good service, happy customers, good food. The room is clean, the facility is good, the food is delicious, tasty

2025-11-06 • via Tripadvisor
F
FaishalI9 • Couples
10
Great Stay , nice experience in Goldvitel
Pros:

Great hospitality, great selection of breakfast menu.
Penangan cepat dan hospitality dari para staff sangat memeberi kesan yang menarik,

2025-11-01 • via Tripadvisor
A
aifiyak • Friends getaway
10
Well done
Pros:

Overall it’s my second time to be here and all good, pilih hotel ini karena dekat dengan pusat kota dan perkantoran, all good and keep going

2025-10-24 • via Tripadvisor
B
blackw543 • Friends getaway
10
Great Place to Stay
Pros:

Hotel is great and very easy to access with a great view of the Surabaya City. Service and breakfast also good. Very recommend.

2025-10-07 • via Tripadvisor
J
jeslynedesyre • Business • id
10
Nice Hotel In Surabaya
Pros:

Good hotel with city lights view, the breakfast are good also, this hotel also has skylounge that has 360° view over surabaya city

2025-07-01 • via Tripadvisor
8
895naiar • Friends getaway
10
Goldvitel Experience
Pros:

Comfortable bed, they gave us 4 pretty comfortable pillows which is pretty rare imo for 4 stars hotels. They got a pretty nice view too and are pretty close to lots of convenience stores.

2025-06-26 • via Tripadvisor
S
sutarnotarjoh • Friends getaway
10
Stayed on the goldvitel hotel
Pros:

Overall all the facilities, and the service is good, the food is good, the room is also clean there are no weird smell or stank on the bed

2025-06-25 • via Tripadvisor
M
maliqz2025 • Friends getaway
10
Staying with loved ones
Pros:

Enjoy staying here with loved ones, breakfast enjoyables with so much variety of menu. Room is clean enough, and comfortable enough. The ac also working well. there's a sky lounge on floor 20. Pretty enjoyable vacation on this hotel. Really good experience.

2025-02-26 • via Tripadvisor
W
waoder2025 • Family
10
the experience of staying at a 4 star hotel in the middle of Surabaya City which is clean and strategic and provides ext
Pros:

the hotel service is good and friendly, the location is strategic in the center of Surabaya city, the hotel is clean. My family and I are happy to be able to have an experience together at this hotel. If you come to Surabaya again, I recommend this hotel as a hotel choice for a comfortable holiday in the middle of Surabaya city

2025-02-08 • via Tripadvisor
G
Go41491492537 • Business
6
Ok but need to be improved
Pros:

Staff hospitality was good, but the room need to be checked for the sanitary maintenance. There was such an unpleasant smell in the air, either from the toilet or the wall (sus of fungus or something). The air condition not quite good.

But overall, to stay the night it’s still ok.

2025-01-09 • via Tripadvisor
R
Rinoto • review category business travellers • id
6
Pleasant
Pros:

Close enough around city, staff is friendly, rooftop bar nice view,

Cons:

Kamar bau apek, seperti lama ngga di tinggali

2024-12-25 • via Nuitee
7
751lenyo • Family
10
The best stay in town!
Pros:

The best experience we had when we stayed here. Celebrating our son's birthday. Good room. So clean and comfy. So recommended!
Definitely will recommend this hotel to all of you. No regret! Also you can find nearest mall from here. It's the biggest mal in Surabaya for sure.

2024-11-02 • via Tripadvisor
M
muhammadiqbala2024 • Couples
10
Enjoy the Breakfast
Pros:

The breakfast is good,
I took Junior Suite Room and its so spacious, clean, and comfortable

Suggestion:
Please give more variant for breakdast menu like dimsum, zuppa soup, cotton candy, etc

The Services is Excelllent, the ambience is so peacefull and overall so satisfiying.

Goldvitel is recommended Hotel.

2024-06-23 • via Tripadvisor
A
Arif • family with young children • id
7
Good
2023-09-24 • via Nuitee
F
Fandy • young couple • id
10
Exceptional
2023-01-28 • via Nuitee
A
Ahmad • with friends • id
8
Very good
Pros:

free time check in....
staff all nice..
smoking room 😁👍really loves it

Cons:

I have to ask for changes all the linens... it was ( do not appropriate to discuss here)... floor also has a trace of some ( not even appropriate to discuss here)

2023-01-05 • via Nuitee