Swissôtel Wellness Resort Alatau Almaty

Hotels
•
Swissôtel Hotels & Resorts
9.1 (2244 reviews)
Tausamaly 50A , Almaty , kz

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Great service
Cleanliness
Beautiful location
Spacious rooms
Cons:
Inconsistent internet
Paid breakfast

Categories

Cleanliness
9.13
Clean and well-maintained premises, with focus on cleanliness evident in reviews.
Service
9.6
Exceptional service highlighted, with staff being attentive and accommodating.
Location
9.14
Beautiful natural surroundings and convenient location mentioned positively.
Room Quality
9.09
Spacious rooms with good amenities as per guest feedback.
Amenities
8.92
Good amenities including spa and pools, though some minor issues noted.
Value for Money
9.08
Perceived as high value relative to the level of service and comfort provided.
Food and Beverage
8.63
Food quality praised, though one review noted additional costs for breakfast.
Overall Experience
9.2
Overall a very positive experience with high likelihood of return visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 18:10

Property Description

Luxurious Accommodation:
Experience 5-star comfort at Swissôtel Wellness Resort Alatau Almaty with air-conditioned rooms, flat-screen TVs, and private bathrooms. Enjoy a relaxing stay with room service and a shared lounge.

Wellness and Leisure:
Indulge in the hotel's indoor pool, hammam, sauna, and hot tub. Unwind in the garden or enjoy a refreshing continental breakfast. The fitness centre and bar provide additional leisure options.

Convenience and Location:
Benefit from free private parking, a 24-hour front desk, and proximity to top attractions like First President of Kazakhstan Park and Dolphin Entertainment Centre. With a business centre, snack bar, and Almaty International Airport nearby, Swissôtel Wellness Resort Alatau Almaty ensures a convenient and memorable stay.

Book your stay now at Swissôtel Wellness Resort Alatau Almaty for an unforgettable experience!

Important information:

Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 12 years old stay for KZT 8,500 per person per night when using an existing bed.
    Children from 13 years old to 17 years old stay for KZT 17,000 per person per night when using an existing bed.
    Children up to and including 10 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 2244 reviews
Cleanliness: 9.13
Service: 9.6
Location: 9.14
Room Quality: 9.09
Amenities: 8.92
Value for Money: 9.08
Food and Beverage: 8.63
Overall Experience: 9.2
Жанна • couple • kz
10
2026-04-24 • via Nuitee
Жанна • couple • kz
10
2026-04-24 • via Nuitee
A
Anna • solo_traveller • tr
10
Pros:

Swissotel is, as always, top-notch. Beautiful grounds, clean and comfortable rooms, and friendly staff. I liked the room service and the convenient app for ordering food and drinks from the room.

2026-04-20 • via Nuitee
F
Firuz • extended_group • ru
9
Pros:

Стаф просто шикарный, прибыл раньше времени чекина, нужно было переодеваться и выехать по делам, сделали апгрейд номера, дали свободный номер выше классом чем мой бронь, с улыбкой на лице.

2026-04-16 • via Nuitee
Сырым • solo_traveller • kz
10
2026-04-13 • via Nuitee
S
Saule • couple • kz
10
2026-04-13 • via Nuitee
M
Margarita • couple • kz
8
2026-04-12 • via Nuitee
Дина • family_with_children • kz
10
2026-04-11 • via Nuitee
Сайфудин • couple • kz
10
Pros:

Супер локация!Лесной массив.Сервис.

2026-04-10 • via Nuitee
M
Maira • couple • kz
10
2026-04-10 • via Nuitee
I
Iuliia • solo_traveller • ru
10
2026-04-10 • via Nuitee
Y
Yessimbekov • couple • kz
10
2026-04-07 • via Nuitee
M
Meirova • family_with_children • kz
10
Pros:

Территория отеля и прекрасный вид на горы❤️

Cons:

Старый, не работающий фен и разводы в больших красивых картинах которые остались после уборки. Прям в глаза бросаются

2026-04-06 • via Nuitee
Татьяна • family_with_children • kz
10
Pros:

Отличное расположение для отдыха, отличные номера, завтраки супер!

Cons:

Нет минусов

2026-04-04 • via Nuitee
R
Rustam • family_with_children • ru
10
2026-04-03 • via Nuitee
G
Galiya • couple • kz
9
Pros:

Все красиво и уютно ,только в номере прохладно

2026-04-02 • via Nuitee
R
Rustam • family_with_children • ru
10
2026-03-31 • via Nuitee
N
nu • couple • kz
10
2026-03-31 • via Nuitee
A
Aigerim • couple • kz
10
2026-03-30 • via Nuitee
Жомарт • family_with_children • kz
10
Pros:

На ресепшен (Карина и другие девушки) были очень дружелюбны и исполняли все наши пожелания

Cons:

Побольше разнообразия в меню (обед и ужин)

2026-03-27 • via Nuitee