Candlewood Suites Berlin Charlottenburg by IHG

We arrived late but check in was easy via the 24hr reception in the hotel next door. The suite was the well equipped and finished to a high standard and spotlessly clean. Would thoroughly recommend staying here again

Die Unterkunft war sehr schön. Nur leider hatten wir überall Silberfische, auch im Bett.

It was good. Staffs were really cool

Sehr sauber

Not the best visit, I'm afraid. The property is challenging to access (the hotel I booked under is named something different) and when I arrived at the hotel, the reception desk was closed. I had to check into another hotel's desk, which wasn't very clear.

I also think the fact the rooms are only cleaned weekly to be a big downside. The rooms accumulate a lot of dust, so much so that when I checked into the room it was dusty already. After 2 nights, it was very noticeable, but I don't think its fair to expect guests to pay for housekeeping when the building is so dust/dirt prone.

I wouldn't recommend staying again.

Mich hat es etwas irritiert, das das Hotel umbenannt wurde und wir keine Information darüber erhalten haben und eine gefühlte Ewigkeit das Hotel gesucht haben

Personal war sehr nett und freundlich nur die Umbenennung des Hotels hat für Verwirrung gesorgt weil wir nicht darüber in Kenntnis gesetzt worden sind aber sonst alles ganz gut.

Das Appartement hat uns im Großen und Ganzen gefallen.Gefehlt hat nur ein Duschvorhang , so dass die gesamte Nasszelle immer nass war.
Außerdem war in der Beschreibung eine Badewanne zugehörig zum Appartement.
Diese gab es nur leider nicht.
Leider hat im Vorwege die Kommunikation mit dem Anbieter nicht so gut funktioniert.
Weder durch einen Anruf noch über den Assistenten hatte man zeitnah Kontakt aufnehmen können.
Erst sehr spät erfolgte ein Rückruf.
Der Check in war unkompliziert.
Kostenlose Parkplätze gab es im öffentlichen Raum.

Camada cómoda, cocina totalmente equipada, y todo muy nuevo.

Check in was difficult as I received no instruction in English how to
Obtain my key as there’s no receptionist . The room I had was like a Sauna and with no A/C. Luckily the staff at the NUI next door were excellent and helped me with getting in and changing my room.

Entscheidend für mich ist die Entfernung zur Arbeit gewesen und dass das Zimmer eine Küche hat, so dass ich nicht jeden Tag essen gehen muss.

Skønt hotel som vi meget gerne besøger igen. Det eneste minus var at værelserne var meget varme og vinduerne næsten ikke kunne åbnes - men heldigvis var der en blæser på værelset, der gjorde det til ar holde ud.

It’s a fab hotel, has great priced eateries, of great quality at end of road, as well as supermarket, the train for town is just 10 mins away but why they didn’t install air con is anyone’s guess, it’s a must
The room never cooled to make it bearable, even with fan on 24/7. The bathroom worse

The reception is in the hotel next door. It was not clear where to queue up for that. Only one key was provided (and when we asked for a second one, they deactivated the first one!).

The room was quite dirty; when the cleaner came, they did not make the bed, or empty the bins. On request to empty the bin, half of it was emptied (no new bin bag was put in, though), and half of the contents were moved to another bin!

There was no air-con, only a noisy fan. The window could not be opened more than a crack, and so the room was very very noisy.

The kitchen might have been OK, but there was a sign saying that there was a smoke alarm, and that if this was set off, there would be an 800EUR charge!

Overall, I would not stay here again, as it was hot, dirty, inconvenient and mediocre in all ways.

Like the small kitchen and dishwasher in the room. Hotel is quite far away from subway station.

We stayed a week and really liked the place. It was about a 10 minute walk to 2 subway stations and the park. We did not hear a sound when our door was closed. Everything was really comfortable.

Both the reception staff and the cleaning staff put very little effort so that the passenger is comfortable. On the other hand, forget an envelope with documents in the room. As of today, it is impossible to communicate by phone, they did not respond to any of the 3 emails sent, my son went to the hotel twice and they do not allow him to enter with someone from the hotel to look for the envelope, they tell him that they are going to call him and nothing. A shame

Preisleistung ist in Ordnung. Es gibt aber aktiv keinen Service.

Bsp. bei meinem Checkin war neine Buchung nicht vorhanden, irgendwann stürzte auch der Terminal ab. Telefonisch war niemand erreichbar. Ein Gast machte mich Aufnerksam dass checkin in Niu nebenan auch möglich ist.

Dann drei Tage ohne Warmwasser, keine Info wann es wieder kommt, welche Entschädigung…, . Erst auf Anfrage per eMail bekam man Info.

Also Gebäude gut, Lage wenn man in der Nähe arbeitet gut, Service nicht vorhandene.

No hot water for 5 days !!!!!

I didn't like the location at all
Very basic room
U cant even call the room service to come and fix anything
Check in self was the worse experience. Very poor area with everything. I had really very bad experience. Not convenient at all for the transportation.