Xenia Hotel Istanbul

Hotels
8.8 (219 reviews)
Sultanahmet Keresteci Hakkı Sokak no 7-9 , Istanbul , tr

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Terrace
Family rooms
Laundry
See all facilities

Review Highlights

Pros:
Great service
Good location
Comfortable stay
Cons:
Cleanliness issues
Poor room quality
Hygiene concerns

Categories

Cleanliness
7.36
Several mentions of poor hygiene and cleanliness issues.
Service
10
Positive feedback on the exceptional service provided by the staff.
Location
9.83
Great location near major attractions and very accessible.
Room Quality
6.87
Negative comments regarding room size and quality, especially with cleanliness.
Amenities
8.82
Adequate amenities mentioned; some guests reported dissatisfaction, but overall fine.
Value for Money
9.35
Good value despite some issues; reflects the pricing in relation to the service and location.
Food and Beverage
8.81
Not specifically mentioned, assumed average based on hotel standard.
Overall Experience
9.36
Mixed feelings, with both positive and negative aspects highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:28

Property Description

Luxurious Amenities
Xenia Hotel Istanbul offers a range of luxurious amenities including a shared lounge, terrace, and bar for guests to unwind and socialize. The hotel's ski storage space is perfect for winter enthusiasts looking to hit the slopes.

Comfortable Accommodation
Each unit at Xenia Hotel Istanbul is equipped with modern comforts such as air conditioning, flat-screen TVs, and private bathrooms. Guests can enjoy city views from selected rooms and relax with the provided bed linen and towels.

Convenient Location
Situated in the heart of Istanbul, just a stone's throw away from major attractions like the Blue Mosque and Hagia Sophia, Xenia Hotel Istanbul offers easy access to the city's most iconic landmarks. With airport transfers and car hire services available, guests can explore the city with ease.

Experience luxury and convenience at Xenia Hotel Istanbul - book your stay now for an unforgettable experience!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 10 years old stay for € 10 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 219 reviews
Cleanliness: 7.36
Service: 10
Location: 9.83
Room Quality: 6.87
Amenities: 8.82
Value for Money: 9.35
Food and Beverage: 8.81
Overall Experience: 9.36
D
Davit • solo_traveller • ge
10
2026-06-30 • via Nuitee
R
Recper • couple • de
1
I am not recomend to anyone
Cons:

Unfortunately, my stay was well below my expectations. As soon as I entered the room, there was a strong and unpleasant odor. I also felt that the room had not been cleaned thoroughly. The furniture and the room in general looked poorly maintained, with many items appearing old and worn out. Overall, the room was not comfortable and did not meet my expectations.
Overall, the hotel left a mediocre impression. Considering the price, the quality of service was disappointing, and I believe the rooms require much better maintenance. I would not choose to stay here again.

2026-06-27 • via Nuitee
S
Shahada • solo_traveller • sg
1
Pros:

Nothing!!!

Cons:

We didn't even stay at this hotel. When we arrived, we were told that the room we had booked was unavailable because the previous guests had not checked out. Instead, we were offered a much smaller room, which we did not accept. We requested a refund, but the hotel falsely claimed that we never showed up. The cleanliness was also unacceptable—the pillow and bedsheets were dirty with hair on them, the toilet smelled, there were flies around the reception area, and the staff member responsible for cleaning the rooms was outside smoking. A very disappointing experience, and I would not recommend this hotel.

2026-06-26 • via Nuitee
K
Katarina • couple • nl
1
DISGRACEFUL SCAMMER, STAY AWAY.
Pros:

I visited this property with the intention of staying, but after my experience during the arrival and check-in process, I decided to leave and find alternative accommodation.

The interaction with staff raised serious concerns regarding professionalism and trust. I did not feel comfortable proceeding with my stay, and as a result, I chose not to check in. First impressions are extremely important in the hospitality industry, and unfortunately this property failed to provide a sense of security and confidence.

Based on my experience, I cannot recommend this property. Travelers should carefully evaluate the hotel and ensure they are fully comfortable with the procedures and communication before committing to their stay.

2026-06-25 • via Nuitee
D
Deniz • couple • de
1
Cons:

I arrived at the hotel to check in, but left shortly after because it did not feel trustworthy from the very beginning. The staff’s attitude and the procedures applied were extremely concerning. I did not feel safe or comfortable staying there. I would not recommend this property.

2026-06-25 • via Nuitee
M
Mujagic Cehaja • couple • at
4
Pros:

Unkomplizierter Check-in. Nettes Personal.

Cons:

Wände waren hauchdünn, man hat alles von anderen Gästen gehört. Zimmer sahen nicht mehr aus wie auf den Fotos, alles veraltet. Uns ist jeden Tag gegen 10Uhr morgens der Strom ausgefallen, manchmal 30min und manchmal mehrere Stunden. Bei Nachfrage wurde uns mitgeteilt es wäre im gesamten Gebäude so.

2026-06-24 • via Nuitee
I
Izem Sila • couple • de
10
2026-06-23 • via Nuitee
A
Ayman • extended_group • se
8
2026-06-22 • via Nuitee
M
Mau • couple • ec
10
Excelente ubicación. Relación calidad/precio espectacular. Personal del hotel muy agradable y atento
Pros:

Ubicación y calidad del personal que está a cargo del hotel. Muy atentos

2026-06-15 • via Nuitee
Никита • couple • pl
10
2026-06-14 • via Nuitee
S
Serena • couple • it
8
2026-06-10 • via Nuitee
E
Erii • extended_group • ar
10
Cómodo, perfecta ubicación
Pros:

Muy cómodo y completo, el chico de recepción siempre asistiéndonos en lo que necesitábamos, muy amable

2026-06-09 • via Nuitee
H
Hamza • couple • us
8
2026-06-09 • via Nuitee
Екатерина • couple • by
9
2026-06-08 • via Nuitee
A
Abdelhadi Faris Abdulsalam • solo_traveller • de
10
Hotel ist in einer sehr guten Lager Personal sehr freundlich
Pros:

Personal sehr nett und freundlich

2026-06-03 • via Nuitee
R
Razan • solo_traveller • sa
10
Pros:

المكان نظيف وهادئ قريب من البحر ومن مسجد السلطان أحمد
وموظف الاستقبال جدا محترم ومتعاون

2026-05-29 • via Nuitee
R
Ruth • solo_traveller • th
10
2026-05-21 • via Nuitee
J
Jenn Mei • extended_group • my
9
2026-05-21 • via Nuitee
A
Abdullah • extended_group • nl
8
De medewerker heette Aziz; hij was een zeer respectabele en welgemanierde jongeman.
Cons:

Sterker nog, voor die prijs is het een goed en betrouwbaar hotel.

2026-05-20 • via Nuitee
A
Anzhelika • extended_group • ua
9
2026-05-13 • via Nuitee