Hotel Marcel New Haven, Tapestry Collection By Hilton

Hotels
•
Tapestry Collection
9 (921 reviews)
500 Sargent Drive , New Haven , us
+1 203-780-7800

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Free
Children allowed

Facilities

Fitness facilities
Parking
Free Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Terrace
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Exceptional service
Clean and comfortable rooms
Good location
Cons:
A bit pricey
Minor issues with amenities

Categories

Cleanliness
8.46
Multiple reviews highlighted cleanliness positively, but there were mentions of minor issues affecting comfort.
Service
9.93
Reviews consistently praised the exceptional service provided by the staff.
Location
9.47
The location was favorable for events and overall accessibility, although some reviews noted it wasn't ideal.
Room Quality
8.92
Rooms were generally described as clean and comfortable, with a few complaints about size and amenities.
Amenities
8.45
Positive mentions of amenities were noted, but some desired additional offerings like a pool.
Value for Money
8.41
Opinions varied with some considering it a bit pricey but overall felt worth the cost.
Food and Beverage
8.96
Breakfast and dining experiences received positive remarks.
Overall Experience
9.43
General consensus reflected a highly positive overall experience despite some minor grievances.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 13:23

Property Description

Luxurious Accommodation:
Hotel Marcel New Haven, Tapestry Collection By Hilton offers elegant and comfortable 4-star accommodation just 1.8 km from City Hall. Each air-conditioned room features a private bathroom, desk, flat-screen TV, and a safety deposit box, ensuring a relaxing stay for guests.

Convenient Amenities:
Guests can enjoy the convenience of a shared lounge, free private parking, terrace, restaurant, bar, 24-hour front desk, and concierge service. Whether traveling for business or leisure, the hotel provides all the necessary amenities for a seamless stay.

Prime Location:
Situated near top attractions like Yale University and The Yale Bowl, and just 6 km from Tweed-New Haven Airport, Hotel Marcel New Haven, Tapestry Collection By Hilton offers a prime location for exploring the vibrant city of New Haven.

Book now for an unforgettable stay at Hotel Marcel New Haven, Tapestry Collection By Hilton.

Important information:

When booking 4 rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BDL

Location

Guest Reviews

9
Based on 921 reviews
Cleanliness: 8.46
Service: 9.93
Location: 9.47
Room Quality: 8.92
Amenities: 8.45
Value for Money: 8.41
Food and Beverage: 8.96
Overall Experience: 9.43
K
Kamyar • extended_group • us
9
2026-08-08 • via Nuitee
P
Patty • family_with_children • us
6
Mediocre and still have to fight for a credit for being overcharged
Pros:

Location in relation to an event we were attending and to town.

Cons:

Weird lighting/shades controls
Breakfast - out of two main items, both that we were ordering - hollandaise sauce?
Continued issue with $50 credit per room that somehow no one could figure out - and still remains an error in billing
Having to cross a through street with a blind visual to oncoming traffic to get from the parking lot to the hotel

2026-08-05 • via Nuitee
C
Campbell • couple • us
10
2026-08-05 • via Nuitee
H
Hed • family_with_children • fr
10
2026-08-04 • via Nuitee
Z
Zabolotnya • couple • es
5
Pros:

La limpieza, las tecnología inteligente que tienen incorporada y el estilo moderno que tiene.

Cons:

El precio es muy elevado para la calidad y ubicación del hotel en general. El personal del restaurante muy poco amable en comparación con los de la recepción.

2026-08-02 • via Nuitee
R
Renske • family_with_children • nl
8
Prettig en mooi hotel, absoluut een aanrader!
Pros:

Hotel was heel schoon, mooie en luxe faciliteiten. Ruime kamers en een gezellige bar.

Cons:

De ligging naast IKEA is prima maar niet inspirerend. Je loopt in ongeveer 15 min het leuke centrum in.
Net als in veel hotels was er zeer vriendelijk personeel, afgewisseld met matig vriendelijk.

2026-08-02 • via Nuitee
W
Winters • couple • us
10
Comfy and spacious
Pros:

Very clean and spacious room

Cons:

-

2026-07-25 • via Nuitee
S
Sean • couple • us
9
2026-07-24 • via Nuitee
S
suchan • solo_traveller • kr
10
2026-07-24 • via Nuitee
L
Laura • couple • us
10
Pros:

Super clean, great restaurant, friendly staff, comfortable.

2026-07-24 • via Nuitee
B
Borce • solo_traveller • mk
10
2026-07-23 • via Nuitee
A
Alexis • couple • fr
10
Une excellente surprise
Pros:

Design, chambre spacieuse, qualité des équipements, qualité du service

2026-07-22 • via Nuitee
Y
Yanfei • family_with_children • us
9
Good place worth the money
Pros:

Great design, the room facility is very modern and enjoyable

Cons:

Considering adding some guest laundry facility could be beneficial

2026-07-20 • via Nuitee
T
Thomas • couple • us
10
2026-07-20 • via Nuitee
N
Nhkai • family_with_children • us
10
Good enough for us
Pros:

Good location, good service, good clean.

2026-07-19 • via Nuitee
M
Micah • extended_group • us
9
2026-07-18 • via Nuitee
W
Willard • couple • us
8
Comfortable but with design problems.
Pros:

The room was clean and spacious, and the bed was very comfortable. The shuttle service was much appreciated. Overall, the facility was excellent.

Cons:

The lighting and shade operations were non-intuitive, making them hard to use, and the operation was "all or nothing," resulting in an inability to actually control lighting to one's preference. Also, one can't see the words on the control without getting out reading glasses, and they can't be read in the dark. The lights in the bathroom couldn't be left on as a night light. Fortunately, I travel with a small flashlight and a night light. All the electrical outlets and charging ports were on the table - nice if you work at the table, with the uncomfortable chair. However, neither outlets nor ports were available at the bedside. So, one could not work from the bed or have a phone charging and available for an alarm clock at the bedside. It seems as if the designer was a young person who had never stayed in a hotel.

2026-07-17 • via Nuitee
C
Claudia • solo_traveller • it
10
Ottimo hotel
Pros:

Camera e bagno pulitissimi, letti comodi, stanza accogliente e bagno molto grande e ben attrezzata. Staff molto gentile.
Molto bella l'idea di dare una Borraccia in vetro da riempire con acqua naturale o gassata al distributore presente al piano che eroga anche acqua calda.

Cons:

Nulla.

2026-07-16 • via Nuitee
G
Guido • family_with_children • de
9
Außen auffällig- Innen modern. Sehr gut
Pros:

Sehr gut. Innen sehr modern und sauber

Cons:

Das Essen im Restaurant ist verbesserungswürdig.
Personal war sehr bemüht.

2026-07-15 • via Nuitee
D
DIANA • couple • us
10
2026-07-15 • via Nuitee