THE HOTEL HIGASHIYAMA KYOTO TOKYU, A Pan Pacific Hotel

Hotels
•
Pan Pacific Hotels & Resorts
9.2 (608 reviews)
Higashiyama-ku, Sanjo-dori, Shirakawabashi, Higashi-iru, 3 Chome, Ebisucho 175-2 , Kyoto , JP
+81 75-533-6109

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
Terrace
See all facilities

Review Highlights

Pros:
Great location
Clean and beautiful rooms
Luxurious feel
Friendly staff
Cons:
Noise problems in some rooms
Breakfast quality issues
Inconsistent service response

Categories

Cleanliness
8.66
Multiple reviews indicated the hotel was clean, but some mentioned noise issues that impacted the experience.
Service
9.63
Service quality varied; a strong positive note from most guests but a significant issue for one reviewer regarding the front desk's handling of a room discrepancy.
Location
9.67
Guests often praised the convenient and quiet location with accessibility.
Room Quality
9.62
Favorable mentions of room comfort and design were noted, though one review pointed out noise issues.
Amenities
9.15
Amenities received mixed feedback; some guests enjoyed facilities while others had complaints about breakfast.
Value for Money
9.11
Guests felt the hotel offered good value, despite some complaints about breakfast quality.
Food and Beverage
8.16
Positive mentions for dinner options, but significant complaints about the breakfast buffet.
Overall Experience
9.63
Most guests described their stays as enjoyable and would recommend the hotel despite few drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:48

Property Description

Luxurious Accommodation
THE HOTEL HIGASHIYAMA by Kyoto Tokyu Hotel offers 5-star air-conditioned rooms with modern amenities, including free WiFi and flat-screen TVs. Guests can unwind in comfort and style in rooms equipped with a kettle and free toiletries.

Top-Notch Facilities
Indulge in the hotel's fitness centre, garden, and terrace, perfect for relaxation and leisure. The on-site restaurant ensures a delightful dining experience, while the 24-hour front desk, concierge service, and currency exchange cater to every guest's needs.

Prime Location
Situated near iconic landmarks like Shoren-in Temple and Heian Shrine, THE HOTEL HIGASHIYAMA is a gateway to Kyoto's cultural treasures. With Itami Airport in proximity, convenience is at your doorstep.

Book now for an unforgettable stay at THE HOTEL HIGASHIYAMA by Kyoto Tokyu Hotel.

Important information:

An accommodation tax per person, per night is not included in the price and must be paid at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.2
Based on 608 reviews
Cleanliness: 8.66
Service: 9.63
Location: 9.67
Room Quality: 9.62
Amenities: 9.15
Value for Money: 9.11
Food and Beverage: 8.16
Overall Experience: 9.63
K
Kenji • solo_traveller • jp
5
2026-09-19 • via Nuitee
A
Andre Curt • family_with_children • de
10
Hier wird man behandelt wie Graf Koks von der Gasanstalt (mit Bademantel und Hausanzug!)
Pros:

Das war das beste Hotel, in dem ich je einen Aufenthalt hatte. Grosser Raum mit Kimaanlage, herrliche Betten, großes Badezimmer, Kühlschrank. Die Badewanne ein schöner Stein-Zuber, wo man sich ausbreiten kann. Aber das Beste ist: Die Aufmerksamkeit des Personals, besseren Service habe ich kaum erlebt. Blick aus dem Fenster meines Zimmers habe ich geteilt.

Cons:

Mir hat alles gefallen. Stühle im Japan-typischen spartanischen Hotel-Raucherraum wären nett, aber ich hab selbst einen reingetan für mich. Frühstück war toll mit all den Western Classics (Käseauswahl etwas schmal) und japanischen Optionen.

2026-09-18 • via Nuitee
C
Claudio • couple • it
6
5 stelle, letto comodo eh…ma onestamente non ci ritornerei!
Pros:

Il letto era molto comodo e la camera spaziosa

Cons:

Le camera non venivano rifatte, solo cambi asciugamani. La struttura dà la priorità ai giapponesi per qualsiasi cosa e non da lo stesso trattamento anche agli stranieri…impossibile prenotare la SPA e massaggi anche se a disposizione (abbiamo visto entrare solamente giapponesi). Non è assolutamente un comportamento corretto, oltretutto essendo un hotel a 5 stelle!

2026-09-18 • via Nuitee
A
Alexandre • family_with_children • fr
9
2026-09-17 • via Nuitee
I
Irene • couple • it
8
Soggiorno di una notte a Kyoto.
Pros:

Posizione, accoglienza e camera molto bella.

Cons:

Difficolta nel parlare in inglese con alcuni membri dello staff

2026-09-15 • via Nuitee
L
LIEM • couple • il
4
2026-09-14 • via Nuitee
S
Sarah • solo_traveller • au
9
2026-09-14 • via Nuitee
A
Adéla • solo_traveller • cz
10
2026-09-12 • via Nuitee
C
Claudio • couple • it
7
2026-09-12 • via Nuitee
M
Mahsa • couple • au
8
2026-09-12 • via Nuitee
S
Sharon • family_with_children • nl
9
Heel fijn hotel voor een kort verblijf in Kyoto
Pros:

Mooi hotel en heerlijke kamers. Vriendelijk personeel. De shuttle service is heel fijn. Het ontbijt was goed maar in een vrij donkere ruimte.

Cons:

De locatie vonden wij wat tegenvallen, er zijn betere plekken om in Kyoto te verblijven. We hadden dit hotel gekozen vanwege het terras maar daar was helaas niets te doen. Wij hebben geen gebruik gemaakt van de restaurant en barfaciliteiten dus geen idee wat de kwaliteit is.

2026-09-12 • via Nuitee
A
Anael • couple • fr
10
2026-09-11 • via Nuitee
ふわり • solo_traveller • jp
8
2026-09-08 • via Nuitee
I
Irina • couple • us
4
Beautiful hotel with mediocre service
Pros:

Modern design. Spacious rooms. Comfortable bed.

Cons:

Service was below expectations. Prepare to be asked to join a waiting list to check in (even if you arrive after official check in begins). Not welcoming atmosphere and some employees on the front desk require additional training on how to treat their guests.

2026-09-07 • via Nuitee
S
Satani • couple • jp
6
Pros:

清潔感がありました！
朝ごはんが美味しいです。

Cons:

どこのホテルもだと思いますが人手不足な様子が全面にでており、待ち時間が長かったようにおもいました。

2026-09-07 • via Nuitee
F
Federico • solo_traveller • it
10
Hotel splendido!!!
Pros:

Splendido hotel, pulito personale gentilissimo, posizione top, tutto top

Cons:

Nulla

2026-09-07 • via Nuitee
Y
Yasukuni • solo_traveller • jp
8
2026-09-05 • via Nuitee
A
alessio • couple • it
10
2026-09-03 • via Nuitee
H
HIROKO • solo_traveller • jp
9
Pros:

スタッフの対応が良かったです。
お風呂とトイレが別であることも良かったです。

Cons:

特にないです。

2026-09-03 • via Nuitee
D
Dione • solo_traveller • nz
10
2026-09-03 • via Nuitee