THE HOTEL HIGASHIYAMA KYOTO TOKYU, A Pan Pacific Hotel

Hotels
•
Pan Pacific Hotels & Resorts
9.2 (476 reviews)
Higashiyama-ku, Sanjo-dori, Shirakawabashi, Higashi-iru, 3 Chome, Ebisucho 175-2 , Kyoto , jp

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Facilities

Health or beauty spa nearby
Free beach shuttle
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Clean and beautiful rooms
Luxurious feel
Friendly staff
Cons:
Noise problems in some rooms
Breakfast quality issues
Inconsistent service response

Categories

Cleanliness
8.66
Multiple reviews indicated the hotel was clean, but some mentioned noise issues that impacted the experience.
Service
9.63
Service quality varied; a strong positive note from most guests but a significant issue for one reviewer regarding the front desk's handling of a room discrepancy.
Location
9.67
Guests often praised the convenient and quiet location with accessibility.
Room Quality
9.62
Favorable mentions of room comfort and design were noted, though one review pointed out noise issues.
Amenities
9.15
Amenities received mixed feedback; some guests enjoyed facilities while others had complaints about breakfast.
Value for Money
9.11
Guests felt the hotel offered good value, despite some complaints about breakfast quality.
Food and Beverage
8.16
Positive mentions for dinner options, but significant complaints about the breakfast buffet.
Overall Experience
9.63
Most guests described their stays as enjoyable and would recommend the hotel despite few drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:48

Property Description

Luxurious Accommodation
THE HOTEL HIGASHIYAMA by Kyoto Tokyu Hotel offers 5-star air-conditioned rooms with modern amenities, including free WiFi and flat-screen TVs. Guests can unwind in comfort and style in rooms equipped with a kettle and free toiletries.

Top-Notch Facilities
Indulge in the hotel's fitness centre, garden, and terrace, perfect for relaxation and leisure. The on-site restaurant ensures a delightful dining experience, while the 24-hour front desk, concierge service, and currency exchange cater to every guest's needs.

Prime Location
Situated near iconic landmarks like Shoren-in Temple and Heian Shrine, THE HOTEL HIGASHIYAMA is a gateway to Kyoto's cultural treasures. With Itami Airport in proximity, convenience is at your doorstep.

Book now for an unforgettable stay at THE HOTEL HIGASHIYAMA by Kyoto Tokyu Hotel.

Important information:

An accommodation tax per person, per night is not included in the price and must be paid at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.2
Based on 476 reviews
Cleanliness: 8.66
Service: 9.63
Location: 9.67
Room Quality: 9.62
Amenities: 9.15
Value for Money: 9.11
Food and Beverage: 8.16
Overall Experience: 9.63
いけじり • couple • jp
9
満足度90%
Pros:

オサレでとても清潔。アメニティも充実しています。
綺麗に整った中庭もよく見える側でした。
近所にお気に入りのお店もあったので、また泊まりたいと思います。

Cons:

部屋は狭いです。ツインルームでベット２つできちきち。
早めに取ったので割引があって良かったのですが、正規料金ではお得感はありません。
またシャワーは綺麗ですが、バスタブはありません。

2026-04-04 • via Nuitee
L
LewxX • family_with_children • de
8
Pros:

Sehr ruhige Gegend, gute Lage zu ein paar schreinen, man kann sehr gut von dort spazieren gehen.

Cons:

U-Bahn Haltestelle ist etwas entfernt, Betten waren leider etwas zu hart 😕.

2026-04-01 • via Nuitee
J
Joerg • family_with_children • my
9
2026-03-31 • via Nuitee
A
Adrien • couple • fr
10
2026-03-31 • via Nuitee
P
Parminder • family_with_children • ca
6
Pros:

Lobby

Room size

Cons:

Overall hotel is very dark

Carpet in hallways and room already smells

Odd layout in bathroom -- dangerous with stairs

Location was just ok

Hotel is on an outskirt street with not much of a vibe; we had to Uber a lot

Even though its near a metro station -- we didnt use it

2026-03-30 • via Nuitee
H
Hiroyuki • couple • jp
7
2026-03-29 • via Nuitee
R
Risso • couple • pe
9
2026-03-28 • via Nuitee
N
Nina • couple • at
10
2026-03-28 • via Nuitee
T
Tomoaki • couple • jp
10
2026-03-23 • via Nuitee
P
Phillip • family_with_children • us
10
2026-03-23 • via Nuitee
S
SHINGO • couple • jp
10
2026-03-22 • via Nuitee
J
Ján • family_with_children • sk
9
2026-03-22 • via Nuitee
J
Jorge • solo_traveller • mx
9
2026-03-21 • via Nuitee
T
Tomohiro • couple • jp
9
2026-03-20 • via Nuitee
K
Karan • couple • gb
10
2026-03-16 • via Nuitee
Y
Yoko • extended_group • jp
8
Pros:

清潔でよかったです。朝食も京都らしい食べ物から、そのほかのものまでとても美味しかったです。

2026-03-15 • via Nuitee
E
Ethan • family_with_children • us
10
2026-03-13 • via Nuitee
E
EbonyBurt • family_with_children • au
10
Pros:

Amazing location and beautiful facilities, we loved the foot bath in the courtyard and the easy to use additional facilities such as the gym, washer and dryer and the staff were super helpful. The free shuttle is perfect for getting to and from the train station, we used it many times during our stay!

2026-03-12 • via Nuitee
Y
Yohei • couple • jp
9
Excellent
Pros:

Clean, convenient, great breakfast excellent staff, comfortable bed

Cons:

The room size was a bit small

2026-03-11 • via Nuitee
H
HISAYO • couple • jp
9
ゆっくり出来て最高でした✨
Pros:

お部屋にバスタブがあればさらに良かった。
大浴場があればさらに良い。

2026-03-10 • via Nuitee