THE HOTEL HIGASHIYAMA KYOTO TOKYU, A Pan Pacific Hotel

Hotels
•
Pan Pacific Hotels & Resorts
9.2 (554 reviews)
Higashiyama-ku, Sanjo-dori, Shirakawabashi, Higashi-iru, 3 Chome, Ebisucho 175-2 , Kyoto , jp

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Facilities

Health or beauty spa nearby
Free beach shuttle
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Clean and beautiful rooms
Luxurious feel
Friendly staff
Cons:
Noise problems in some rooms
Breakfast quality issues
Inconsistent service response

Categories

Cleanliness
8.66
Multiple reviews indicated the hotel was clean, but some mentioned noise issues that impacted the experience.
Service
9.63
Service quality varied; a strong positive note from most guests but a significant issue for one reviewer regarding the front desk's handling of a room discrepancy.
Location
9.67
Guests often praised the convenient and quiet location with accessibility.
Room Quality
9.62
Favorable mentions of room comfort and design were noted, though one review pointed out noise issues.
Amenities
9.15
Amenities received mixed feedback; some guests enjoyed facilities while others had complaints about breakfast.
Value for Money
9.11
Guests felt the hotel offered good value, despite some complaints about breakfast quality.
Food and Beverage
8.16
Positive mentions for dinner options, but significant complaints about the breakfast buffet.
Overall Experience
9.63
Most guests described their stays as enjoyable and would recommend the hotel despite few drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:48

Property Description

Luxurious Accommodation
THE HOTEL HIGASHIYAMA by Kyoto Tokyu Hotel offers 5-star air-conditioned rooms with modern amenities, including free WiFi and flat-screen TVs. Guests can unwind in comfort and style in rooms equipped with a kettle and free toiletries.

Top-Notch Facilities
Indulge in the hotel's fitness centre, garden, and terrace, perfect for relaxation and leisure. The on-site restaurant ensures a delightful dining experience, while the 24-hour front desk, concierge service, and currency exchange cater to every guest's needs.

Prime Location
Situated near iconic landmarks like Shoren-in Temple and Heian Shrine, THE HOTEL HIGASHIYAMA is a gateway to Kyoto's cultural treasures. With Itami Airport in proximity, convenience is at your doorstep.

Book now for an unforgettable stay at THE HOTEL HIGASHIYAMA by Kyoto Tokyu Hotel.

Important information:

An accommodation tax per person, per night is not included in the price and must be paid at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.2
Based on 554 reviews
Cleanliness: 8.66
Service: 9.63
Location: 9.67
Room Quality: 9.62
Amenities: 9.15
Value for Money: 9.11
Food and Beverage: 8.16
Overall Experience: 9.63
R
Rose Mary • couple • gb
8
Pros:

Staff were pleasant and helpful. Breakfasts and evening meals good quality.

Cons:

Lacked a warm heart of the hotel to relax.

2026-05-30 • via Nuitee
M
Michal • couple • gb
10
Pros:

Great, modern hotel with spacious rooms and a peaceful atmosphere. Perfect location for sightseeing Kyoto. Free shuttle bus to/from the train station is a plus. Recommend!

2026-05-30 • via Nuitee
K
Kristina • couple • ae
10
The customer service was extraordinary, they have upgraded us to a beautiful suite. The hotel is magical.
Pros:

Everything was top quality and service

Cons:

booking

2026-05-29 • via Nuitee
S
Sonja • couple • de
10
2026-05-28 • via Nuitee
S
SYAM SUNDAR MUKHARJEE • family_with_children • in
9
You will like the property.
Pros:

The location was great. The property was picturesque. The staff were excellent, and our stay was made really comfortable and cool.

Cons:

We were a family of four, and then we had two rooms. We asked them to book the two rooms nearby, but it is nearly a 500-meter walk from one room to another. All the corridors look extremely the same. It's a bit confusing.

2026-05-27 • via Nuitee
J
Joseph • couple • us
9
2026-05-27 • via Nuitee
L
Lauren • solo_traveller • au
9
Pros:

Brilliant breakfasts, staff were always lovely, and the room was very spacious! Loved having an outdoor foot bath, too. There's so much walking in Kyoto, it was a relief to use it at the end of the day.

Cons:

Gym was a tad smaller than how it looks in the images, didn't realise the washing machines were pay to use, and its about a 15min walk away from the city centre. That's not the worst by any means but if you're walking all day every day you notice it.

2026-05-27 • via Nuitee
G
güldemet • couple • hk
10
2026-05-27 • via Nuitee
A
Alqemzi • extended_group • ae
2
Far below 5-star expectations.
Pros:

The location was definitely the best part of the hotel. It was very convenient and close to famous places in Kyoto such as Gion, and Higashiyama to name a few. Basically it (in terms of positives) unfortunately.

Cons:

Very disappointing , especially considering this is advertised as a 5-star Hotel.

First of all, the cleanliness was very underwhelming.When we entered the room for the first time, we found belongings and drinks (soda cans) from previous guests hidden behind the curtains. This was extremely concerning because it clearly showed that the room had not been cleaned properly or thoroughly inspected.For Japanese hospitality standards, this was honestly very shocking and disappointing.

Secondly, the service from the staff was far below what would be expected from a hotel of this level.We wanted help booking a geisha show event, but the website was entirely in Japanese, so we politely asked the concierge/front desk if they could assist us. We were simply told ”No” and that it was not her job. The way we were brushed off so easily was honestly surprising and made us feel like our request meant nothing. A 5 star concierge service indeed.

Finally, the breakfast experience was extremely underwhelming. The breakfast buffet area felt like a multipurpose room with a few tables placed inside which resembles a at-home bachelor party rather than a 5 star hotel buffet. The food selection was very limited , and both the food and coffee were cold.

Overall, it did not math the quality or standard we expected.

2026-05-26 • via Nuitee
P
Pål Tore • family_with_children • no
9
A great choice
Pros:

Great hotel. Very nice interior, nice rooms with quite a good size, good beds, accommodating and service minded staff. Good breakfast. Good location, very nice area and shrines nearby, walking distance from the center and Gion. Free shutlebus to the station. Helpful staff when it comes to luggage transport to the next hotel. Would stay here again

Cons:

Nothing

2026-05-25 • via Nuitee
A
Ahmed • couple • sa
10
2026-05-25 • via Nuitee
N
Niko • couple • hr
10
2026-05-25 • via Nuitee
I
Irene • couple • it
9
2026-05-25 • via Nuitee
L
Leora • couple • il
9
Pros:

The location was excellent. The staff was really helpful. Exceptionally clean

2026-05-24 • via Nuitee
M
Meera • extended_group • ae
8
Pros:

location, cleanliness, helpful staff

2026-05-23 • via Nuitee
P
Pia • family_with_children • au
9
Lovely stay that we enjoyed very much.
Pros:

Beautiful hotel with stunning architecture, lovely staff and great breakfast and foot spa. Near the station and temples that were wonderful to explore during the day and evening.

2026-05-22 • via Nuitee
S
SOFIA • couple • gr
9
Pros:

Quiet location, walkable distance to Kyoto’s center, the hotel runs a shuttle to and from the Kyoto train station which is very convenient. The rooms are on the small size but comfortable. The breakfast is nice

2026-05-21 • via Nuitee
Y
Yuk • extended_group • ca
10
Clean, good breakfast and provide shuttle bus to Kyoto station.
Pros:

Excellent

2026-05-20 • via Nuitee
J
Jacob • solo_traveller • de
10
Pros:

Very nice and clean hotel. The room was great, and the breakfast was outstanding!

Cons:

During the time of stay, facilities such as the gym and laundry room were unavailable. It would have been nice to know this before booking, especially for long stays.

2026-05-16 • via Nuitee
M
Márk • solo_traveller • hu
10
2026-05-16 • via Nuitee