Villa La Valencia Los Cabos Beach Resort & Spa - All Inclusive

Great time

Staff was horrible. Messed up our room and would not do anything to accommodate us.

The hotel overall cleanliness was good, WiFi was in and out. I would not recommend the spa services. The buffet was not good but the other restaurants were good. The lazy river was nice but was closed for most of our stay. Our room didn’t get cleaned everyday. The hotel is located 20 minutes from everything so you will need to uber if you want food or if you want to go anywhere. I would say this is a 4 star not a 5 star resort.

Amazing Resort

The property was nice and new. It's well maintained and employs friendly staff. There are a few things that was not to my liking. The concierge is not concierge but rather a disguised timeshare salesman. They asked if I needed anything a few times but never did the things I asked and still attempted to sell me on timeshare. The next thing is that there is NO AC in the restaurants. We were eating and sweating at the same time as the temperature was the same inside and out (about 88 degrees). The last thing was they nickel and dime you on tide pods and sell them at $1.30 each. I really don't mind paying as it is not expensive but the hassle of having us go down to the resort store to buy it is a big disappointment. It's all inclusive so those should be included. They will serve me multiple alcoholic drinks and tuna sashimi which cost significantly more but won't give me Tide pods to do my kids' laundry. This blows my mind.
Overall, the experience was great. The food was good and the staff friendly and attentive. I spent 7 days there and our TIP Bill was about $500 USD. They use prices they would charge you if you were not on the all inclusive plan to ask you to tip.

We loved the resort and the all inclusive options. All the services were wonderful from the moment we got there through check out. Definitely look forward to returning in the future!

Great service, great place for family vacationing

Everything about the resort was amazing! Downsides, non-swimmable beach and they changed how the kids club wasn't part of the all inclusive package. But it didn't stop us and our kid had a blast each time he went!

Great for families. Great dining and staff.

The room is clean. The foods are delicious.

My stay here was amazing ! The people there are just so polite so accommodating. I will always choose villa la Valencia for my Cabo stay.

Food and grounds were amazing. I wish they had more entertainment.

Everything was good except for no beach access and at the restaurants we had to wait a lot. Not enough employees.

Looks great. Food is mediocre. No services on the beach. Typical overworked staff. Timeshare vibes from the welcome intro.

Pros
The rooms were exceptionally clean, modern, and spacious. We really enjoyed the food at the Italian restaurant and the steakhouse—both were excellent.

Cons:
Unfortunately, several aspects of our stay were disappointing. The hotel appears to be poorly managed and understaffed. Guests are frequently asked to provide their room numbers for nearly every service, and the amount of paperwork involved—especially for larger groups—is overwhelming for both guests and staff.

Wait times were excessive; at one point, we waited over 25 minutes just to be seated at a restaurant. The food at the buffet is terrible.

The pool area was also disappointing. It is quite small, and the water in all the pools was uncomfortably hot—more like a hot tub than a swimming pool. Pool chairs were always in short supply, and staff were rarely present to take drink orders.

Additionally, it felt like the hotel was cutting corners on small but important guest amenities. For example, in-room coffee is only provided on the first day—even for all-inclusive guests, who must then purchase it. After checkout at 11 a.m., all amenities are cut off: no access to water, no internet, and no dining. This felt unnecessarily strict. The lack of entertainment was also disappointing. The evenings were dull, with no organized events or activities. If you're seeking a lively resort with entertainment options, this is unfortunately not the place.

The property and staff are great, Alma rom the pool area are offered amazing service! Isaac f greeted us so nice!

There was a tall employee with reading glasses around the pool area that unfortunately saved lounge chairs with towels before 8 am, this was at the infinity pool and then once the guests were coming down they tip that employee. We have been told during check in that lounge chairs couldn’t been reserve longer than 1 hour. I was disappointed when I saw that considering that I was waiting for towels a little before 8 am as i got of the ocean around 7:40 am.

I reserve 4bed front the Pool after one hour I was not there the employ of the hotel stolen my staff and take you to the lobby when I asked them why you did it they say is a pool rule I asked him how did you check it? I am not there more than one hour. They didn’t answer me. When they bring my stuff, they have stolen $200 my money in my backpack. I asked them please call to the police the morning manager. Say if you wanna police come here you have to pay money to the police.
Is terrible experience for me and my family
They didn’t tell me at least sorry
They think it’s a army or they are Secret Service only they say if a pool rule they never show me the camera and they didn’t call to the police
Good morning manager was terrible and he say if you wanna call to the police you have to pay money

The place was nice overall but it was lacking a few things. Drinks were served at the pool only between 12 and 5pm. It took forever to get the drinks delivered and something about serving food at the pool but not pizza. Getting pizza required dressing up and sitting the cafe at the pool which also served all the other food right at the pool but somehow not pizza. Also no music by the pool. Just dead silence.

Magnificent resort! Unbelievable staff!! Will return!!!