The Rockefeller Hotel by NEWMARK

Hotels
•
Newmark Hotels, Reserves & Lodges
9 (72 reviews)
12 Christiaan Barnard St, Cape Town, Western Cape, 8001 , Cape Town , ZA
1-5555555

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Facilities

Free WiFi
24-hour front desk
Luggage storage
Concierge service
Elevator
Breakfast available (surcharge)
Safe-deposit box at front desk
Smoke-free property
Tours/ticket assistance
Conference center
See all facilities

Review Highlights

Pros:
Cleanliness
Comfortable Rooms
Good Amenities
Value for Money
Positive Food Experience
Cons:
Service Issues
Inconsistent Staff Performance

Categories

Cleanliness
9.46
Several reviews highlight cleanliness, stating the hotel is clean and well-kept.
Service
7.93
Mixed experiences with service; noted issues like staff arguments and inconsistency.
Location
8.47
Location was mentioned positively, but some guests found the walk to the waterfront longer than expected.
Room Quality
8.92
Rooms are described as comfortable and modern, though there were complaints about lighting and features in specific rooms.
Amenities
9.45
The hotel offers great amenities including spacious rooms and a good gym.
Value for Money
9.41
Guests felt the hotel offered good value for what they received.
Food and Beverage
9.46
Positive feedback on the food service, including breakfast and restaurant options.
Overall Experience
8.93
Overall the experience was good despite some service issues; many guests expressed they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 04:15

Property Description

Experience the vibrant essence of Cape Town at The Rockefeller Hotel by NEWMARK, where comfort meets convenience in the heart of the city.

Recreational Haven
Unwind in our refreshing indoor pool or energize at the 24-hour fitness center. Whether you’re here for work or leisure, you'll find the perfect balance.

Dining Delights
Savor delectable dishes at our array of dining options, including 3 exquisite restaurants and a cozy café. Don’t forget to enjoy a refreshing drink at the bar/lounge after your meal.

Convenience at Your Fingertips
With complimentary Wi-Fi, 24-hour front desk assistance, and self-parking options, we ensure your stay is as seamless as possible. Ideal for business travelers, our conference center and meeting rooms are equipped for all your event needs.

Book your unforgettable stay at The Rockefeller Hotel today!

Important information:

  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CPT

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

  • Covid

    Property does not offer onsite COVID-19 testing

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

9
Based on 72 reviews
Cleanliness: 9.46
Service: 7.93
Location: 8.47
Room Quality: 8.92
Amenities: 9.45
Value for Money: 9.41
Food and Beverage: 9.46
Overall Experience: 8.93
M
Mecuria • extended_group • za
8
2026-05-23 • via Nuitee
C
Chrishonda • couple • za
8
Relaxing
Pros:

It was comfortable and clean.

Cons:

Nothing.

2026-05-23 • via Nuitee
G
GABRIEL • solo_traveller • ke
9
2026-05-23 • via Nuitee
S
Sena • couple • ch
8
2026-05-21 • via Nuitee
S
Sphamandla • couple • za
10
2026-05-21 • via Nuitee
S
Sandisa • couple • za
7
2026-05-20 • via Nuitee
R
Resimate Baloyi • solo_traveller • za
7
2026-05-20 • via Nuitee
M
Maria Regina • extended_group • br
10
Pros:

Ambiente confortável

2026-05-20 • via Nuitee
L
Luisa • solo_traveller • ao
7
2026-05-20 • via Nuitee
M
Michelle • couple • us
9
2026-05-20 • via Nuitee
T
Trivania • solo_traveller • za
9
2026-05-20 • via Nuitee
H
Heba • solo_traveller • nl
9
Recommend for a solo traveller
Pros:

I liked the location most, closed to waterfront, I felt very safe. Even at midnight I could take an uber easily. I liked the fact that there were always people in the lobby and I never felt alone as a solo traveling women. Room very clean, very widely spaced, Netflix included, nice.

Cons:

The food was expensive in my opinion and the gym was not that extensive. Also the check in time was very late

2026-05-20 • via Nuitee
V
Vickash • solo_traveller • za
9
2026-05-20 • via Nuitee
S
Sibusisiwe • extended_group • gb
6
2026-05-19 • via Nuitee
N
Nobuhle • solo_traveller • za
9
2026-05-19 • via Nuitee
D
dakalo • extended_group • za
9
A very beautiful hotel but they can just work on few service things to make the visitor’s comfortabl
Pros:

The property is very clean and well taken off . The beds are comfortable . The rooms are spacious also

Cons:

I understand that there are no microwaves in some of the rooms because that is the package I chose . I called and ask them to warm my food I was told they don’t offer that service . Usually when they are no microwaves in the rooms, room service does assist with such services had to eat my cold food.the other issue is the shower caps . My room didn’t have a bath tub only a shower with no shower caps I had to call to request shower caps

2026-05-18 • via Nuitee
L
Laban • couple • za
8
It was lovely and we will definitely come back
Pros:

We like the breakfast and that it offered alot of different food, also the view from our balcony

Cons:

N/A

2026-05-18 • via Nuitee
R
Renata • solo_traveller • br
10
Pros:

Quarto amplo, limpo e confortável. Café da manhã com muita variedade. Funcionários prestativos e gentis.

2026-05-18 • via Nuitee
K
Khallil • extended_group • br
9
2026-05-18 • via Nuitee
D
Durgesh • couple • za
8
Over all it was good experience, people were friendly
Pros:

Overall, it was a good experience

Cons:

The way breakfast is represented on the booking.com website was misleading. end up buying separately

2026-05-18 • via Nuitee