Hotel Sierra Arenal

Hotels
8.8 (752 reviews)
300 metros oeste de la iglesia católica en la fortuna de San Carlos , Fortuna , cr

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Tour desk
Car hire
Massage services
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good value for money
Cons:
Cleanliness issues noted
Room noise
Limited breakfast options

Categories

Cleanliness
8.13
Issues noted with cleanliness and maintenance in some rooms, but generally tidy.
Service
9.6
Consistently praised for helpful and friendly staff.
Location
9.64
High praise for excellent location with good access to local attractions.
Room Quality
8.09
Mixed feedback; some reports of issues with noise and bathroom size.
Amenities
8.62
Good amenities like a pool, though some noted areas for improvement.
Value for Money
9.08
Generally good value for the location and services provided.
Food and Beverage
8.13
Breakfast quality and options could be improved.
Overall Experience
9.1
Overall experience was positive despite some shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:06

Property Description

Tropical Gardens and Spectacular Views
Hotel Sierra Arenal, just 3.5 km from the Arenal Volcano slopes, boasts lush tropical gardens and rooms with furnished balconies offering stunning garden views.

Comfort and Convenience
Enjoy free Wi-Fi, cable TV, and en suite bathrooms in every functional room at Sierra Arenal. The hotel also provides a free daily breakfast to start your day right.

Convenient Location and Nearby Attractions
Situated in La Fortuna town center, the hotel offers easy access to fast food outlets and local restaurants. Additionally, guests can explore Lake Arenal, La Fortuna Waterfall, and more with the tour desk's assistance.

Ready to experience the beauty of Arenal? Book your stay at Hotel Sierra Arenal now!

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 17 years old stay for US$15 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 752 reviews
Cleanliness: 8.13
Service: 9.6
Location: 9.64
Room Quality: 8.09
Amenities: 8.62
Value for Money: 9.08
Food and Beverage: 8.13
Overall Experience: 9.1
R
Renée • couple • nl
7
Pros:

Goede locatie en ruime kamer en lekker ontbijt!

Cons:

Het was heel gehorig. Veel last gehad van andere hotelgasten.

2026-05-08 • via Nuitee
N
Núñez Chavarria • couple • cr
2
No lo recomiendo
Pros:

Muy buena ubicación

Cons:

Piscina sucia, la apagaron el día que nos veníamos y les dije que la encendieran y no lo hicieron. Me parece demasiado caro para el hotel viejo que es, cuarto demasiado pequeño, no tienen refrigerador

2026-05-04 • via Nuitee
K
Keyvin • solo_traveller • cr
9
2026-05-04 • via Nuitee
J
Jose A • solo_traveller • us
9
2026-04-27 • via Nuitee
S
Simon • solo_traveller • gb
9
2026-04-26 • via Nuitee
G
Gabriele • solo_traveller • cr
7
Pros:

Die Lage des Hotels war gut.
Auch das Personal war sehr nett.

Cons:

Der Pool sieht im Internet größer aus. Dad Zimmer idt ziemlich klein und leider ist auch kein Kühlschrank vorhanden. Ausserdem wurde jeden Tag die Seife neu aufgefüllt und wahrscheinlich weggeworfen. Nicht sehr nachhaltig.

2026-04-21 • via Nuitee
R
Rivera • solo_traveller • cr
10
Pros:

Atenciòn al cliente

2026-04-20 • via Nuitee
T
THIERRY • solo_traveller • fr
9
Hotel pratique
Pros:

L’emplacement

2026-04-16 • via Nuitee
J
Jane • family_with_children • nz
7
Great location
Pros:

Location, pool, friendlessness of staff

Cons:

A bit dated but we didn’t mind, it was close and comfortable and good for us. Kids loved the pool and the balcony was good.

2026-04-10 • via Nuitee
R
Rajiah • family_with_children • gb
8
Great location, great staff
Pros:

Was a great location, right in the middle of town near restaurants, shops. The staff were really nice and room was clean, WiFi worked well and Aircon was good. We also had a balcony, which was nice to have.

2026-04-06 • via Nuitee
• family_with_children • es
10
2026-04-03 • via Nuitee
J
Jo • couple • gb
5
Not the worst place to stay. Staff are very helpful.
Pros:

Great location on the edge of a reserve. We had an expensive room so had a good view. We even had a sloth outside our room. Easy to walk to shops and restaurants. Staff were excellent and very helpful.

Cons:

The plumbing. As other guests have said there is a bad smell in the bathroom. The staff came to replace an air fresher. When you used the shower the smell got worse. Blocked gurgling toilet on arrival which was not fixed.

2026-04-02 • via Nuitee
J
James • family_with_children • gb
9
2026-04-01 • via Nuitee
M
María • couple • pe
7
2026-03-30 • via Nuitee
V
Vasco • family_with_children • pt
5
Não corresponde de todo às imagens que estão no booking.
Pros:

Localização

Cons:

Limpeza, tudo muito degradado e o elevado preço.

2026-03-28 • via Nuitee
W
Willem • couple • nl
9
2026-03-26 • via Nuitee
D
Dorit • extended_group • il
10
היה מדהים ממליצה מאוד
Pros:

The food is amazing, fresh and very tasty
The staff is smiling, pleasant and always ready to help
Important Important Important Important
Everyone speaks English which is rare

There are different types of rooms and can suit different levels of travelers and budget.
The owners are young and amazing
They helped us with everything, always answered and advised us
It is important for me to note that we are not young travelers and we needed help and they were there for us
They have different types of trips, activities in the area

2026-03-18 • via Nuitee
D
Darlene • couple • ca
7
The location was great but the hotel is very basic but comfortable.
Pros:

The breakfast was interesting. A plated “typical” breakfast

Cons:

A very basic hotel. There were no cups, coffee maker, water, etc in the room.

2026-03-15 • via Nuitee
S
sw • family_with_children • ch
7
Pros:

-gute Lage,alles zu Fuss erreichbar
-nettes Personal
-leckeres Frühstück

Cons:

-sehr hellhörig
-schon recht in die Jahre gekommen

2026-03-14 • via Nuitee
D
Diana • couple • cr
7
2026-03-14 • via Nuitee