Hotel Indigo NYC Downtown - Wall Street by IHG

Hotels
•
Hotel Indigo
9.2 (986 reviews)
120 Water Street , New York , US
+1 646-869-6700

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
Pets allowed
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Review Highlights

Pros:
Clean and tidy rooms
Excellent location
Cons:
High amenity fees
Issues with food services

Categories

Cleanliness
9.59
Guests consistently noted that the room was clean and tidy, making cleanliness a strong point.
Service
9.99
The staff received high praise for their friendliness and helpfulness, enhancing the overall service experience.
Location
10
The location was highlighted as excellent, providing easy access to major attractions and a sense of safety.
Room Quality
8.55
Rooms were often described as small but well thought out; however, some guests noted the size could be limiting.
Amenities
8.58
While some amenities were noted, the closure of certain areas (like the rooftop bar) was a downside.
Value for Money
9.04
General consensus on value for given location and services, with some comments on additional fees.
Food and Beverage
8.09
Breakfast was not included as expected, leading to some disappointment regarding food services.
Overall Experience
9.78
Guests expressed strong overall satisfaction despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:48

Property Description

Hotel Indigo NYC Downtown - Wall Street by IHG offers air-conditioned rooms with private bathrooms, city views, and modern amenities including free WiFi, streaming services, and flat-screen TVs. Guests can enjoy an American restaurant serving breakfast with warm dishes, fresh pastries, pancakes, fruits, and juice. The hotel features a fitness center, bar, and a 24-hour front desk with express check-in and check-out services.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Property Video

Guest Reviews

9.2
Based on 986 reviews
Cleanliness: 9.59
Service: 9.99
Location: 10
Room Quality: 8.55
Amenities: 8.58
Value for Money: 9.04
Food and Beverage: 8.09
Overall Experience: 9.78
J
Jacki • family_with_children • gb
10
really good
Pros:

everything, great central location good breakfast

2026-09-19 • via Nuitee
C
Christopher • solo_traveller • us
9
Pros:

Very clean very friendly staff and location.

Cons:

Nothing

2026-09-17 • via Nuitee
N
NADIA • couple • es
9
Un hotel perfectament situat per a conèixer a fons Nova York.
Pros:

Situació òptima per a visitar Nova York

Cons:

Grandària petita de la cambra

2026-09-14 • via Nuitee
W
William • couple • us
10
2026-09-10 • via Nuitee
N
Nicole • couple • us
7
2026-09-08 • via Nuitee
G
Garcia Tecalero • couple • us
10
2026-09-02 • via Nuitee
A
Alexis • couple • us
5
Pros:

The location

Cons:

Early pre-authorization without notice, very weak WiFi, very small run, closet door don’t close properly, half of the lobby still underwater construction, rooftop bar is looks abandoned and sketchy.

2026-08-27 • via Nuitee
T
Tayla • solo_traveller • us
10
2026-08-26 • via Nuitee
T
Trevathan • extended_group • us
7
It worked out just fine, but I would not choose to go to this particular hotel again
Pros:

Coffee was not very good, did not have any food there.

Cons:

Rooftop bar was closed both nights we stayed there and that was one of the reasons I picked the hotel. The lobby seating area was also closed off, but it did not look like anything was being done there so I’m not sure why.

2026-08-26 • via Nuitee
A
ANWAR • solo_traveller • bd
7
Value for money
Pros:

Clean and comfortable room

Cons:

Far from public transportation

2026-08-21 • via Nuitee
F
FRANCISCO JAVIER • solo_traveller • co
8
Pros:

Lugar

Cons:

Camas,estrechas pequeñas había,Reservado una,Queen y me dieron una doble,porque no,había dizque,estaba lleno hotel

2026-08-19 • via Nuitee
I
Ilana • extended_group • us
8
2026-08-04 • via Nuitee
R
Rebecca • extended_group • us
7
Nice accommodations, clean, friendly. No rooftop bar as advertised available amenity.
Pros:

Location and amenities

Cons:

The roof top bar advertised as their amenity is why I booked this hotel. Big disappointment ! It’s owned separately and not always open to the public and utilized for events. Hotel has no control over it. Needless to say I was not able to use this “amenity”. They said “ we have been meaning to clarify this on our website”. False representation. I would 100% booked another hotel.

2026-07-25 • via Nuitee
A
Ann • family_with_children • us
10
Thank you for making our stay even better!
Pros:

We really appreciate the service from the staff and the comfort of our room. The room was exceptionally nice.

Cons:

No issues

2026-07-22 • via Nuitee
D
Denise • couple • us
9
Pros:

All the amenities and the modern design.

Cons:

The room was small but efficient.

2026-07-11 • via Nuitee
K
Kevin • solo_traveller • us
7
Probably never again.
Pros:

I like the ambiance, the rooms looked nice and great size.

Cons:

The staff wasn’t very welcoming. I felt judged the moment I walked in to the moment of checkout. I needed a late check out and nobody even tried to accommodate me they told me I had to leave and I had 10 mins to do so due to unavailability.

2026-07-01 • via Nuitee
C
Christopher • solo_traveller • us
6
2026-06-30 • via Nuitee
R
Roseana • couple • us
10
It was great
Pros:

The experience was great only bad thing is it doesn’t have parking and the parking lot the hotel is associated with has rude worker at 201 Pearl St.

Cons:

The rooftop closing early

2026-06-23 • via Nuitee
A
Anna-Maria • solo_traveller • lu
6
Pros:

Practical location for visiting financial district

Cons:

Staff not very polite, room very small, services average

2026-06-06 • via Nuitee
A
Altyn • couple • us
10
2026-05-24 • via Nuitee