Hotel Indigo NYC Downtown - Wall Street by IHG

Hotels
•
Hotel Indigo
8.1 (986 reviews)
120-122 Water Street , New York , US
+1 (646) 869-6700
[email protected]

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Children allowed
Pets allowed

Facilities

Breakfast available (surcharge)
Free breakfast
Free cooked-to-order breakfast
Free full breakfast
Free breakfast (local cuisine)
Vegetarian breakfast available
Free WiFi
Air conditioning
Fitness center
24-hour front desk
See all facilities

Review Highlights

Pros:
Great/central location
Clean rooms (multiple mentions)
Good breakfast/food
Modern design and amenities
Comfortable rooms when not cramped
Some friendly/helpful staff
Cons:
Rooms are very small/cramped
Rooftop bar often closed or not available
Inconsistent housekeeping (rooms not cleaned)
Some front desk staff unfriendly or unaccommodating
Lobby/construction areas closed
Weak/unreliable WiFi
No on-site parking / rude parking staff
Early pre-authorization without notice

Categories

Cleanliness
7.3
Mixed reports: several guests praised cleanliness and 'very clean' rooms, while others reported poor housekeeping (rooms not cleaned for days) and 'abysmal' cleanliness in at least one stay.
Service
8.2
Mixed service sentiment: many staff praised as friendly and helpful (front-of-house and restaurant staff), but multiple guests reported unwelcoming or impolite front desk interactions and difficulty with requests (late checkout, towel delivery).
Location
9.5
Consistently positive: excellent, central/optimal location for visiting NYC/financial district mentioned repeatedly as a primary advantage.
Room Quality
6.5
Frequently cited issue: rooms are often very small; some guests liked the décor and comfort but many complained about cramped size and occasional room assignment issues (views facing brick wall).
Amenities
8
Mixed: modern design and listed amenities received praise, but the rooftop bar — a commonly advertised amenity — was often closed, unavailable, or separate/managed independently, causing disappointment.
Value for Money
8.4
Generally positive: several mentions of good value and reasonable pricing for food; one explicit 'Value for money' headline and multiple satisfied guests regarding comfort vs. price.
Food and Beverage
8.8
Positive: breakfast and restaurant food were frequently praised as good and well priced; minor negatives include poor coffee on one stay.
Overall Experience
8.1
Overall mixed-to-positive: location, breakfast/food, and some friendly staff drive positive sentiment, while small rooms, occasional housekeeping failures, rooftop amenity issues, and intermittent unfriendly staff temper enthusiasm — resulting in a generally decent but not universally recommended stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-10-12 15:07

Property Description

In the heart of New York's Financial District, our boutique hotel puts you just steps from the iconic crossroads of Wall and Water Streets. Once the site of the Buttonwood tree, where the stock exchange first took root, today, this quiet corner of Lower Manhattan pulses with the stories and modern energy of the Seaport. It's a neighborhood of contrasts, where cobblestone paths meet steel and glass, and where discovery lives around every corner.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed. A cot for children up to 2 years is free of charge.

  • Age restriction

    Guests must be at least 21 years old to check in.

  • Damage deposit

    A damage deposit of 150.0 USD may be required.

  • Internet

    WiFi is available and is free of charge.

See all policies

Location

Property Video

Guest Reviews

8.1
Based on 986 reviews
Cleanliness: 7.3
Service: 8.2
Location: 9.5
Room Quality: 6.5
Amenities: 8
Value for Money: 8.4
Food and Beverage: 8.8
Overall Experience: 8.1
C
Cecilia • couple • se
10
Rekommenderas stark, prisvärt i en New York Citykontext.
Pros:

För var läget kanon, nära till allt och smidigt med tunnelbanan om man vill högre upp på Manhattan eller till Brooklyn. Många bra restauranger nära hotellet av alla slag. Fantastiska sängar och härlig Rooftopbar.

2026-10-15 • via Nuitee
M
Marija • couple • ba
10
2026-10-11 • via Nuitee
J
Jacki • family_with_children • gb
10
really good
Pros:

everything, great central location good breakfast

2026-09-19 • via Nuitee
C
Christopher • solo_traveller • us
9
Pros:

Very clean very friendly staff and location.

Cons:

Nothing

2026-09-17 • via Nuitee
N
NADIA • couple • es
9
Un hotel perfectament situat per a conèixer a fons Nova York.
Pros:

Situació òptima per a visitar Nova York

Cons:

Grandària petita de la cambra

2026-09-14 • via Nuitee
W
William • couple • us
10
2026-09-10 • via Nuitee
N
Nicole • couple • us
7
2026-09-08 • via Nuitee
G
Garcia Tecalero • couple • us
10
2026-09-02 • via Nuitee
A
Alexis • couple • us
5
Pros:

The location

Cons:

Early pre-authorization without notice, very weak WiFi, very small run, closet door don’t close properly, half of the lobby still underwater construction, rooftop bar is looks abandoned and sketchy.

2026-08-27 • via Nuitee
T
Trevathan • extended_group • us
7
It worked out just fine, but I would not choose to go to this particular hotel again
Pros:

Coffee was not very good, did not have any food there.

Cons:

Rooftop bar was closed both nights we stayed there and that was one of the reasons I picked the hotel. The lobby seating area was also closed off, but it did not look like anything was being done there so I’m not sure why.

2026-08-26 • via Nuitee
T
Tayla • solo_traveller • us
10
2026-08-26 • via Nuitee
A
ANWAR • solo_traveller • bd
7
Value for money
Pros:

Clean and comfortable room

Cons:

Far from public transportation

2026-08-21 • via Nuitee
F
FRANCISCO JAVIER • solo_traveller • co
8
Pros:

Lugar

Cons:

Camas,estrechas pequeñas había,Reservado una,Queen y me dieron una doble,porque no,había dizque,estaba lleno hotel

2026-08-19 • via Nuitee
I
Ilana • extended_group • us
8
2026-08-04 • via Nuitee
R
Rebecca • extended_group • us
7
Nice accommodations, clean, friendly. No rooftop bar as advertised available amenity.
Pros:

Location and amenities

Cons:

The roof top bar advertised as their amenity is why I booked this hotel. Big disappointment ! It’s owned separately and not always open to the public and utilized for events. Hotel has no control over it. Needless to say I was not able to use this “amenity”. They said “ we have been meaning to clarify this on our website”. False representation. I would 100% booked another hotel.

2026-07-25 • via Nuitee
A
Ann • family_with_children • us
10
Thank you for making our stay even better!
Pros:

We really appreciate the service from the staff and the comfort of our room. The room was exceptionally nice.

Cons:

No issues

2026-07-22 • via Nuitee
D
Denise • couple • us
9
Pros:

All the amenities and the modern design.

Cons:

The room was small but efficient.

2026-07-11 • via Nuitee
K
Kevin • solo_traveller • us
7
Probably never again.
Pros:

I like the ambiance, the rooms looked nice and great size.

Cons:

The staff wasn’t very welcoming. I felt judged the moment I walked in to the moment of checkout. I needed a late check out and nobody even tried to accommodate me they told me I had to leave and I had 10 mins to do so due to unavailability.

2026-07-01 • via Nuitee
C
Christopher • solo_traveller • us
6
2026-06-30 • via Nuitee
R
Roseana • couple • us
10
It was great
Pros:

The experience was great only bad thing is it doesn’t have parking and the parking lot the hotel is associated with has rude worker at 201 Pearl St.

Cons:

The rooftop closing early

2026-06-23 • via Nuitee