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Facilities
Property facilities
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Pets allowed
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Fax/photocopying
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Facilities for disabled guests
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Non-smoking throughout
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Concierge service
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Wheelchair accessible
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Lower bathroom sink
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Paid WiFi
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Outdoor furniture
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Pet bowls
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Visual aids: Braille
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Staff adhere to local safety protocols
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Security alarm
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Happy hour
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ATM/banking
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Television in common areas
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Front desk (limited hours)
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Secured parking
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Garage
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Luxurious Accommodation in the Heart of Oakland
Modern Amenities: Kissel Uptown Oakland boasts a fitness center, a restaurant, and a bar for guests to unwind and enjoy during their stay. The rooms are equipped with a flat-screen TV, air conditioning, and a private bathroom with free toiletries, ensuring a comfortable experience for all visitors.
Convenient Location: Situated just steps away from Paramount Theater and within close proximity to Oakland's key attractions such as Grand Lake Theater and Oakland Museum of California, guests can easily explore the vibrant city during their stay.
Delightful Dining Options: Guests can start their day with a continental or American breakfast offered by the hotel, setting the tone for a day full of adventures in Oakland.
Experience luxury and convenience at Kissel Uptown Oakland - book your stay now for an unforgettable experience!
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Parking
No parking available.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Internet
WiFi is available in public areas and charges are applicable.
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Pets
Pets are allowed. Charges may be applicable.
Location
Guest Reviews
The staff were extremely nice and helpful!
Overall, we had a good experience at the Kissel.
The two‑queen‑bed setup was very convenient, with nightstand storage, charging ports, and individual reading lights for all four guests — a thoughtful and practical design.
We also appreciated the helpful front desk service. Since it was Christmas Day and no restaurants were open for dinner, we asked if there was a microwave we could use to heat our leftovers. The staff member offered to send one directly to our room, which was fantastic.
The destination charge came with some “goodies,” including a $10 discount for Otto Restaurant takeout. Just be sure to double‑check your bill — in our case, the discount wasn’t automatically applied, and the front desk had to adjust it at checkout.
Parking is on the expensive side, though you can take your chances with street parking or use a nearby garage for around $25.
A couple of small areas could be improved. It would be helpful to have clearer directions in the elevator for locating the fitness center — we had to ask a staff member to find it. And the in‑room fridge is extremely small; you can’t even fit a soda can upright unless you get creative with the placement, which feels like a test of spatial skills.
My recent stay at this property left me questioning not only its pricing strategy but also its understanding of what constitutes genuine hospitality. For a hotel positioned in such an unremarkable location, the nightly rate—paired with an almost $100 “destination fee”—felt less like an amenity bundle and more like a creative revenue extraction tactic.
The so‑called amenities included in this fee are, frankly, a masterclass in smoke and mirrors. A one‑time $7 snack credit at a lobby stand where a single Gatorade and water cost $8 is hardly a perk; it’s comedic relief. The $10 daily credit at Otto could have been a redeeming touch, but only if the staff consistently applied it—which they did not. Even after providing my room number and confirming I was a guest, I still had to remind them to remove the charge. The remaining “amenities” amounted to uninspired discounts at nearby overpriced shops and two flimsy aluminum water bottles marketed as “keepsakes.” Let’s call them what they are: recyclable clutter.
The operational issues didn’t stop there. I informed the front desk at check‑in that I had a rental car for only one night. Despite assurances that this would be noted, I was still charged for multiple nights of parking. It took a phone call and over a week to receive the refund—an unnecessary inconvenience that reflects poor internal communication and lackluster guest service follow‑through.
As for the rooms, they are noticeably undersized for the price point. The hotel seems to have prioritized quantity over quality—packing in more rooms instead of offering guests a comfortable amount of space. Housekeeping was equally disappointing. Despite requesting daily service, my room was only cleaned once during a three‑night stay, and that was only after I called to report holes in my sheets.
To be fair, the hotel does have one redeeming quality: its convenient location. Unfortunately, that alone cannot justify the inflated rates, the questionable fees, or the overall lack of value. At best, this property is a polished façade masking subpar execution—lipstick on a pig, as the saying goes.
Well decorated, clean and staff is kind. Gym is also one of the best gyms I've encountered and I travel for work often. There were so many perks avail (perhaps due to my Hyatt status and booking via Amex).
It's a hip atmosphere and great location. I was in town for business meetings and this hotel was perfectly situated for me - tons of bars and restaurants around.
It was not noisy and will be my go-to hotel in Oakland now.
We are loyal Hyatt members and frequent many Hyatt properties. This hotel was disappointing and did not feel like a Hyatt property. It definitely did not feel like a category 4 level property.
Our initial room had a broken television, stained furniture and broken wall panel. No robes.
We were moved to a different room that had one robe… and king size bed. My husband and I took turns with robe. Ha ha.
This hotel is fine if you just need a place to stay following a show at The Paramount or Fox Theater. I wouldn’t recommend it otherwise.
Enjoyed the hotel stay and the staff. Was clean and modern. The staff, Danny and Spencer were great during my stay. Great breakfast at the restaurant and the rooftop bar was also nice. Would stay here again.
Lovely hotel, very clean, everything in good repair. Comfortable bed, friendly staff.
Nothing
The room itself was great.
I booked a room through booking.com. I paid $410 (without valet parking $55 and tax $11) for the room through booking.com but in the morning I found an invoice in the room that they had charged me again from my credit card but this time it was $440 for the room with valet parking and tax from my credit card. The room rate charged a second time was less than I paid through booking.com. When I asked reception about it, she just brushed me off and said that I should not have received that invoice and she gave me another invoice for $100 which included resort fee including tax ($30) and valet parking ($55) with tax ($11) . When I booked the room, I received the confirmation from the hotel which stated that resort fee is $15 which needs to be paid in the hotel and I was already charged $30 destination charge by booking.com when I made the reservation. So in total I paid $510 for the room with parking. if I had not paid it through booking.com I would have got the room for $440 with parking.
The interaction with the lady in the reception in the morning was terrible. I feel I got ripped off and charged for things twice. I would not go back to this hotel neither recommend this place to anyone else.
Staff was generally friendly.
Internet very spotty
Bathroom was not clean (hair on floor when checked in)
Coffee machine not working (wrong pods and machine in room)
Desk chair in room broken (missing wheel on leg, very unsteady)
Ran out of hot water in less than 6 minutes shower
Peloton not working in fitness room
Fitness door lock not working (was trapped inside)
Hallways dark and often dirty
Was billed twice for stay (paid in advance through Bookings and received billing statement for stay at checkout, despite confirming on check-in that advance payment was received and credited)
Lovely staff warm and friendly welcoming, with staff always ready to service. Give a unique compliment to the overall experience and stay.
Very cute boutique hotel! Love the vibe of the lobby and restaurant. Room was very comfortable and quiet, even though its in uptown Oakland. I think they have a great gym for a small hotel and I got in a very good workout too. The hotel restaurant has very good food. But I'm also discovering that there are some great restaurants near the hotel as well. I tried Parche this time and it was fantastic. Just two blocks away and they offer wonderful Columbian food.
Staff was very supportive, from valet parking, to checking in, to recommendations for dinner. Everyone was a pleasure to work with.
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