Kissel Uptown Oakland, in the Unbound Collection by Hyatt

Hotels
•
Unbound Collection by Hyatt
8.5 (453 reviews)
2455 Broadway , Oakland , us

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
Concierge service
See all facilities

Review Highlights

Pros:
Clean modern hotel
Great staff
Good breakfast
Cons:
Cleanliness issues
Billing confusion

Categories

Cleanliness
7.64
Some reviews mentioned cleanliness issues, including unclean bathrooms and dirty hallways.
Service
9.11
Staff was generally friendly and supportive during the stay.
Location
8.65
The hotel is well-located, with nearby restaurants and a walkable area.
Room Quality
8.1
Rooms were generally described as comfortable, though there were issues reported in one review.
Amenities
8.63
Facilities like the gym and rooftop bar were appreciated by guests.
Value for Money
8.59
Most guests felt the hotel was a good value, despite some billing issues.
Food and Beverage
8.64
Breakfast and food options at the hotel received positive remarks.
Overall Experience
8.61
Generally a very positive experience with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 21:56

Property Description

Luxurious Accommodation in the Heart of Oakland

Modern Amenities: Kissel Uptown Oakland boasts a fitness center, a restaurant, and a bar for guests to unwind and enjoy during their stay. The rooms are equipped with a flat-screen TV, air conditioning, and a private bathroom with free toiletries, ensuring a comfortable experience for all visitors.

Convenient Location: Situated just steps away from Paramount Theater and within close proximity to Oakland's key attractions such as Grand Lake Theater and Oakland Museum of California, guests can easily explore the vibrant city during their stay.

Delightful Dining Options: Guests can start their day with a continental or American breakfast offered by the hotel, setting the tone for a day full of adventures in Oakland.

Experience luxury and convenience at Kissel Uptown Oakland - book your stay now for an unforgettable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OAK

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and charges are applicable.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.5
Based on 453 reviews
Cleanliness: 7.64
Service: 9.11
Location: 8.65
Room Quality: 8.1
Amenities: 8.63
Value for Money: 8.59
Food and Beverage: 8.64
Overall Experience: 8.61
D
Deirdre • solo_traveller • us
9
Had a great stay. Joined family for a special event.
Pros:

Did not have breakfast. Yet I did eat lunch on the day I arrived. Superb! Wonderful waiter. Also loved your SENIOR Bellman. A lovely gentleman.

2026-04-24 • via Nuitee
M
Mona • couple • us
4
Highly disappointed with our stay.
Pros:

Beds were comfortable.

Cons:

For starters are room was not ready at 3:00 and we had to wait until after 5:00 to check into our room. We had an event at 6:00 and it gave us no time to be ready. The front desk offered us a $50 credit towards their restaurant to which I replied that does US absolutely no good as we wouldn't even be able do you lies their restaurant during our stay. They said the room had to be inspected after it had been supposedly cleaned. There was still crumbs and sticky soda on the desk. It had not been wiped down. There was still coffee spills around the coffee maker which wasn't properly stocked. The garment steamer which we tried to use poured water and wouldn't work. There was some kind of banquet room being used for parties both nights with music bumping loudly until 11:00 p.m. we did grab two drinks at the bar one night. I asked for a Irish coffee and what I got was a scalding hot cup of coffee that I couldn't drink for 40 minutes that had a shot of Jameson in it for $17. The drink wasn't even made correctly. The hotel.clerk informed us we had a $12 credit for the snack area. She failed to tell us it was for a one time purchase for up to $12.. All we got was a soda due to her not informing us it was a one time purchase. The written info for this was given to us ayer the fact. Highly disappointing stay. For the money you pay to stay here, this could stay elsewhere and at least get a continental breakfast. Overpriced with no concern for the inconvenience they caused.

2026-04-21 • via Nuitee
A
AK • couple • us
10
A beautiful boutique hotel close to Lake Merritt and multiple cafes and restaurants.
Pros:

Service top-notch. Staff were kind and caring. High-quality food at restaurant. Discounts at bars, restuarant in hotel and more.

Cons:

No sunlight on lower floors

2026-04-20 • via Nuitee
F
Franklin • solo_traveller • us
9
2026-04-20 • via Nuitee
P
Patty • couple • us
9
2026-04-19 • via Nuitee
P
Peter • couple • us
9
2026-04-16 • via Nuitee
A
Anne • solo_traveller • us
8
2026-04-12 • via Nuitee
W
WILLOW • couple • us
10
2026-04-12 • via Nuitee
M
Munoz • extended_group • us
10
2026-04-11 • via Nuitee
D
DANiEL • couple • es
9
Excelente hotel.
Pros:

Buenas instalaciones y limpieza excelente. El servicio de aparcacoches muy bueno también. El restaurante buen servicio y comida agradable.

Cons:

La ubicación es necesario el coche para cualquier traslado

2026-04-10 • via Nuitee
D
Debora • couple • us
9
2026-04-06 • via Nuitee
B
Beatrize • couple • us
10
2026-04-03 • via Nuitee
R
Ryle • couple • us
10
2026-03-29 • via Nuitee
M
Matt • solo_traveller • au
9
2026-03-28 • via Nuitee
M
MAIESHA • solo_traveller • us
10
I’ll stay there over & over
Pros:

Everything!! It’s perfect

Cons:

N/A

2026-03-27 • via Nuitee
J
Jessica • couple • us
10
2026-03-26 • via Nuitee
J
Jordan • couple • us
10
2026-03-24 • via Nuitee
T
Tia • family_with_children • us
7
Pros:

The staff was great. The food was tasty from the restaurant. The design was very chic and the location was near lots of attractions and restaurants.

Cons:

The floor in the room needed to be mopped. I wish there was a pool instead of the meditation space. There is not enough closet space.

2026-03-22 • via Nuitee
M
Madeline • couple • us
10
Pros:

Kissel Uptown had a great vibe. Relaxing and comfortable to hang out in the lobby with coffee or a few drinks.

2026-03-20 • via Nuitee
M
Michelle • solo_traveller • us
10
2026-03-16 • via Nuitee