Palm River Hotel

Stunning hotel with amazing views of the water’s edge.
Staff fantastic made us feel really welcome
Food stunning and staff in dinning room were so lovely.
Even better were the unexpected guests from the Wort hogs chewing the grass around the site to the amazing visit from the elephant family every day!!
My only slight concern is the lack of handrails on steps down to our room which were quite steep .

Lovely location on the Zambezi River a bit upstream from Victoria Falls. Very nice rooms, all facing toward the river with a view through trees. Beautiful grounds. Cordial staff throughout. Rooms have either a balcony or open to a terrace on the lawn. Didn't use the pool, which is long but very narrow. Along with the main restaurant they also have a riverside barbecue-type dining experience.
Small things: It would be nice if the bathroom window could be opened. All the pillows on the bed were the same type -- quite thick -- instead of the common offering of two types on the bed.

I don't have enough compliments for this hotel. We stayed for 4 nights and absolutely loved it. Beautiful, quite setting on the Zambezi River, with friendly & helpful staff. Nothing is too much trouble. Spacious, clean and well decorated rooms, with complimentary mini bar and tea/coffee station. We loved all the activities offered by the hotel - Skha was a wealth of knowledge and helped to make all our activities effortless. We loved the Spa, particularly the massages - Thelma and Siza were amazing. The food was also excellent - and Ashley makes a great coffee! The hotel also offers complimentary afternoon tea which we enjoyed. A standout memory was seeing elephants on the property one afternoon - a truly special experience. I really hope we make it back to this wonderful place... and soon!

The Palm River Hotel was superb. I highly recommend it!

This place needs better management. We started off being allocated a ground floor room which was ideal except it was for disadvantaged people and so the bed was only a foot off the ground. We were quickly moved but only after we’d started unpacking. The turn down was poorly executed with none of the wet towels replaced. The bed was made up in the morning but the bottom sheet hadn’t been smoothed out nor the bed made particularly well. We requested an iron and the one we were given had wires breaking through the flex and leaking water. This again was quickly replaced but perhaps we shouldn’t have had it in the first place! Breakfast was good. Still waiting on reviewing the evening meal. We went to their sister hotel in Victoria Falls village for dinner. It was awful. My fillet steak was tough with gristle I had a fish ravioli to start with that didn’t taste anywhere near as good as it was described. Would I come back?

Palm River, Victoria Falls was a very nice hotel located right on the banks of the Zambezi River offering beautiful views of the river and the lush green gardens. It is hardly 5 minutes drive from the Victoria Falls Town and about 10 minutes from the Victoria Falls Park Entrance. We stayed at a Deluxe Room and it possessed all modern amenities with a private terrace overlooking the gardens and the Zambezi River. Breakfast was nice but there is lot of room for improvement. Similarly, complimentary afternoon tea offered to all guests needs improvement in quality as well as variety. The 2 hour sunset Ra-ikane River Cruise was outstanding and a must-to-do as you will not be finding a better Hippo-watching opportunity anywhere and from so close. Though Whale watching is available at lots of places but watching Hippos walking, swimming, playing and having fun in the Zambezi River was a unique experience. Complimentary Shuttle offered by the hotel to the Victoria Falls Town and the Victoria Falls Entrance was a great service. Thanks to Josefina for offering a very special 'agents rate' for our stay. Thanks also to the staff at the reception for arranging taxi/driver (James) for our visit to Victoria Falls on the Zambia side as well as the Livingstone Town, Zambia. It made travelling within Victoria Falls City as well as across the border extremely convenient. Overall stay at the hotel was very nice and we highly recommend it for stay while visiting Victoria Falls.

An excellent location. Great view of the Zambezi. Free shuttle to the Victoria Falls only a few minutes away. Clean well laid out rooms. Friendly staff. Great food and excellent ambiance. Highly recommended.

Amazing staff and service- very polite, genuine and accommodating. River cruise we saw hippos, crocodiles. Food was just excellent and the barbecue and entertainment were the best. Victoria falls was breathtaking and the shuttle transfers into town were so accommodating. Just the best.

We stayed at the Palm for two nights. We were very impressed by all the staff, very professional and polite. Our room was nicely appointed, and our bed was comfortable. Our breakfast was included, lots of choice and very good quality.

The Palm is an absolute Gem!!! The Hotel, Rooms and Facilities are perfectly designed for comfort and very pleasing for the eye. The spacious, beautifully landscaped gardens are set directly along the Zambezi River and invite guests to relax by the pool and enjoy the surroundings. In the evening, the restaurant offers a romantic atmosphere and excellent cuisine. It is highly recommended to stay for more than one night. The hotel is ideal for relaxation and serves as a perfect base for excursions around Victoria Falls.

We stayed at the Palm River Hotel for two nights in December 2025. The accommodations were exceptional. Our family of 5 had a two-BR, two-BA suite with a living area. It was quite spacious and lovely. The AC worked well. The food at the restaurant was very good, especially the breakfast buffet (tremendous!) which was included. Proximity to the falls is great. Highly recommend.

Everything was perfect the staff were so friendly happy and always willing to go that extra mile
We will definitely be back
Bryony who’s in a wheelchair found everything very accessible and easy to get around
The views are stunning
Two weeks of pure paradise
Thank you

Beautiful hotel, staff and food.
Had the best massage ever by Thelma and Sizan, such happy delightful people. A great venue right on the Zambezi River.

The Palm River Hotel is wonderfully located on the Zambezi River In Zimbabwe. It is a super great facility. Every room faces the Zambezi. Victoria Falls is a ten minute taxi ride away.
The breakfasts and the dinner that we enjoyed at the hotel were quite satisfying. Service was very friendly, fast and efficient.
Our room was large, well appointed and laid out.
The staff in the activities center and front desk were very helpful and pleasant.
The only small drawback was that the pool could use a little more attention during the course of the day.

This was a much more enjoyable experience than we expected. Situated by the river we saw lots of wildlife. The hotel was very comfortable, the food was great and the staff charming, enthusiastic and helpful.
Beware of mosquitos.

Unimaginable beauty! The resort, including the room, the grounds, the restaurant, all the staff were beyond amazing!!! 10 stars couldn’t even describe it.

Lovely hotel with gardens onto the Zambezi river.
Very expensive though & pool poor. Rooms overlook the river & tastefully decorated. Efficient shuttle service to the entrance to Victoria Falls. Breakfast selection & menu is really good.