Shangri-La Jeddah

This hotel is absolutely fantastic, one of the best I’ve ever stayed in. I absolutely love staying here. The cleanliness is second to none, the staff are welcoming friendly and couldn’t do enough to help with anything. The rooms are beautiful as is the rest of the hotel, amazing balconies with great views over Jeddah and the sea. It is located not too far from JED Airport which is very convenient. Couldn’t give enough praise to this hotel.

My Experience at Shangri-La Hotel – Jeddah

I visited Shangri-La Hotel with high expectations, especially given the brand name and luxurious location. The experience was a mix of excellence and a few challenges that need urgent attention from the hotel management.

Positives:
• Check-in was smooth and quick. The front desk staff were professional and cooperative.
• Initially, we received a room with a faulty air conditioner, but the staff quickly upgraded us and moved us to a better room — much appreciated.
• The breakfast was diverse and delicious. Special thanks to Ibrahim, who was incredibly helpful, attentive, and explained the buffet items with care.
• The Saudi staff members were respectful and professional.
• The hotel offers plenty of parking spaces, which is a strong advantage.

Challenges and Concerns:
1. Unified Service Number
This was one of the biggest downsides.
• Simple requests like a toothbrush or a bathrobe could take over an hour — and sometimes never arrive.
• One request took five phone calls, and in some cases, no one answered at all.
• I recommend assigning direct lines to each department instead of relying on a slow, centralized number.
2. Kids Club
This was one of the main reasons I chose the hotel, but unfortunately, the experience was disappointing.
• The staff member stated she wasn’t responsible for my daughter and said she was “busy”.
• There was no lifeguard at the children’s pool, which is extremely concerning.
• There were no structured activities, schedules, or actual supervision.
• Although the kids club is well-equipped and beautifully designed, there is no proper management or engagement.
Compared to other international hotels, this was below expectations.
3. Pool and Seating Area
The pool is exposed to direct sunlight all day long with no shading at all.
• This makes it very difficult for guests who want to swim without being exposed to intense heat.
• Poolside seating is completely exposed, with no back or side shade.
I recommend installing canopies or creating shaded zones to make the area more comfortable.
4. Parking
• I was surprised that valet parking is a paid service, even for hotel guests.
• Entering and exiting the parking area is tight and difficult, especially around the corners.
• Most of the convenient parking spots near the hotel entrance are reserved for Asila Tower residents, not hotel guests.
That said, having a large number of parking spaces is still a positive.

Summary:

The hotel is luxurious, well-located, and the Saudi staff are exceptional in their service.
However, there are four critical areas that need immediate improvement:
• The centralized service number
• Kids Club management and safety
• Pool area shading
• Parking organization and valet policy

If these are addressed, Shangri-La Jeddah can truly become one of the best hotels in the city.

Very nice

Bad service, exaggerated prices, does not live up to the level of five-star hotels, there are excellent efforts from Sarah, Shaza, Abdulaziz, Amjad and Noura, thank you, but even the valley is a large amount for the guests, breakfast does not have smiles and only includes one guest per room although its value is for two people, the furniture is ordinary and not luxurious, I tried Shangri-La around the world and it was much better, I do not recommend it

Practical room design

💞

🔥

I stayed 7 nights, and overall average experience.
Check-in process was fast and quick with professional front desk receptionists.

Housekeeping service was below expectations and it requires a lot of improvement.

The uncomfortable bed was not queen as advertised. They were two twin mattresses pushed together. They left big depression in the center.

I would rate this hotel experience in compare to the comfort, cleanliness and price, as average.

Thank you!

Amazing hotel

Outstanding Service by Sanjay at Shangri-La Jeddah

I had the pleasure of receiving exceptional service from Sanjay during my stay at Shangri-La Jeddah. Not only did he handle housekeeping with speed and efficiency, but he also provided excellent support with engineering issues and the mini-bar. His attention to detail, professionalism, and dedication to guest satisfaction were truly impressive.

Sanjay worked swiftly and effectively, ensuring that everything was in perfect order while maintaining a friendly and helpful attitude. His commitment to high-quality service reflects the exceptional standards of Shangri-La.

A big thank you to Sanjay for going above and beyond to make my stay comfortable and hassle-free. Highly recommended!

This hotel is just perfect! Beautiful rooms with everything you could ever need from bathrobes & slippers (gorgeous toiletries!) , to a delicious fruit bowl to simple everyday useful features such as universal plugs everywhere! That shouldn’t have to be a massive plus but it truly is compared to a lot of other hotels round the world. The (ladies) gym was clean and modern and the pool area is relaxing with great views - shame it’s on the wrong side of the hotel regarding sun hours 😂 I had room service which was quickly delivered by very polite pleasant staff member and, ultimately, very tasty. All in all an extremely comfortable stay, thank you

We were in the hotel for group meeting. After the conference it was dining at 11. 30 pm with set menu as agreed. Until 12.10 we were served with appetisers and salads. The waiting period was prolonged for 40 minutes as if they were not prepared for the guests. Many of the guests left without further waiting annoyed as they have morning duty. Any the experience was not nice. Let us hope that the restaurant will do better next time.

I wasn’t happy with arrival experience the rest is great

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If you’re a frequent business traveler like me, choosing the right hotel without compromising on your loyalty points is always a challenge, especially in cities, where there aren’t enough good hotels to begin with, which is the case with Jeddah. However, I think you’ll be able to get both at Shangri-La Jeddah.

Pros:
- Location
- Breakfast
- Interior Design
- Room Amenities
- Service and Staff
- Shower water-pressure

Cons:
- Pillow case smell
- Mattress too firm

A Really nice and pleasant stay in a fantastic hotel.
Incredible staff making you feel special in every moment.
Particular compliments to Nabil, a room servant for his outstanding customer-facing skills.
Congratulations and continue to be outstanding.

The best hotel in Saudi so far. The only downside they don’t have free valet parking.

A hotel is more than a nice building and comfortable rooms , its about feeling welcomed and taken care of .
In this luxury establishment the staff are not trained in hospitality at all . Their pool is not attended by staff. The staff charges for things we didn't use such as laundry and breakfast for young kids (even though they told us the kids are free of charge) . Even though , I tired to air my frustration to the manager , nothing is resolved .
Above the awful stay , when we checked out , the. staff didn't even ask the standard " how was your stay?" What shame

Not a 5 star service ...overpriced for what you get

The amenities in this hotel are top notch . However , the service there is not deserving to a 2 star hotel . Our stay in the hotel was disastrous in so many levels . It started when we checked in after 3PM to find out that my booking request of having all the rooms in one floor is not met (even though it was confirmed by the guest services). So to accommodate our request , we were forced to upgrade to room that is 50% more expensive then my original booking . Over that , we had to wait 3 hours for the rooms to be ready even though we came after the check-in time .

When I aired my frustration to the manager , he wanted to make it up for us by making the breakfast on the hotel free of charge. When we went for the breakfast the next day , we were charged for breakfast fully !!
The horror show continued in many occasions including :
- While at the pool , I was there for two hours , no staff was present to serve us any water , food or towels . we had to leave the pool just because we were dehidrated
- The other time we were in the pool with the kids , we were locked out in the pool for twenty minutes trying to get inside the building . The staff forgot to keep the door open .
- The TV in all rooms were scrambled in middle of an important match my kids were looking forward to
- The laundry service delivered clothes that was not for us even though we didn't have any of our clothes washed and insisted that this is our laundry .
Worst hospitality experience , never again