Shangri-La Jeddah

Hotels
•
Shangri-La Group
8.6 (563 reviews)
Corniche Road Ash Shati, Jeddah , Jeddah , SA

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent cleanliness
Friendly/helpful staff (many mentions)
Great location and corniche views
Luxurious rooms and comfortable stays
Good restaurants and wellness facilities
Quick check-in/out reported
New/modern property mentioned
Many guests say they'd return / celebrate events here
Cons:
Reception can be overly formal; some staff lack warmth/smiles
Parking poorly organized and lacks security/oversight
Room reassignment (view changed) -- availability issues
Laundry delay causing serious inconvenience/missed flight
Room service quality below some guests' expectations
Sound/isolation between rooms noted as needing improvement

Categories

Cleanliness
9.4
Consistently praised across reviews; guests repeatedly mention excellent cleanliness of rooms and public areas.
Service
8.6
Generally praised for helpful, efficient staff and quick check-in/out; some guests complain reception can be overly formal and lacking warmth or smiles.
Location
9
Location and corniche/view praised frequently; guests appreciate the convenient and attractive setting.
Room Quality
8.4
Rooms described as luxurious and comfortable overall, but isolated issues reported (unexpected room reassignment and a laundry delay that caused a missed flight).
Amenities
8.3
Strong amenities such as restaurants and wellness center noted positively; parking organization and security are recurring concerns.
Value for Money
8
Perceived as somewhat expensive for some guests; considered typical for five-star pricing but a few felt value didn’t fully match certain service aspects.
Food and Beverage
8.2
Restaurants receive positive mentions for quality; however room service was criticized by some as not meeting 5-star expectations.
Overall Experience
8.9
Overall experiences are highly positive with many guests describing stays as lovely and repeat-worthy; a few notable service/service-process issues were reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-14 23:59

Property Description

Luxurious Accommodation
Shangri-La Jeddah, located near Red Sea Mall, offers air-conditioned rooms with modern amenities and stunning city views. Guests can enjoy a range of facilities including a swimming pool, kids' club, and a variety of dining options.

Culinary Delights
Indulge in a culinary journey at our restaurant serving Caribbean, Chinese, and Peruvian cuisine. Special dietary needs are catered to with vegetarian, dairy-free, and halal options available upon request.

Wellness and Recreation
Experience 5-star luxury with access to a fitness centre, sauna, and hot tub for relaxation and rejuvenation. Let our multilingual staff assist you with exploring the area and making the most of your stay.

Book now to elevate your stay at Shangri-La Jeddah!

Important information:

During the holy month of Ramadan, buffet breakfast at The Waterfront Kitchen will be replaced by Sohour (set menu) at Niyyali restaurantPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.6
Based on 563 reviews
Cleanliness: 9.4
Service: 8.6
Location: 9
Room Quality: 8.4
Amenities: 8.3
Value for Money: 8
Food and Beverage: 8.2
Overall Experience: 8.9
A
Alsharif • couple • sa
10
Amazing stay and highly recommended
Pros:

One of the best hotels

Cons:

N/A

2026-09-17 • via Nuitee
L
Lama • couple • sa
10
2026-09-14 • via Nuitee
محمد • solo_traveller • sa
10
2026-09-14 • via Nuitee
A
Abdullah • couple • sa
10
2026-09-13 • via Nuitee
Y
Yazeed • family_with_children • sa
7
amazing
Pros:

I like the staff and like the varieties of restaurants and the breakfast was amazing.

Cons:

The pool area was so calm .. no music no one on the bar to bring some cocktails

2026-09-13 • via Nuitee
R
Renad • couple • sa
10
2026-09-12 • via Nuitee
H
Hasan • couple • sa
10
Pros:

The Shangri-La Level service is unbeatable!! Also the location. Overall, can’t fault it in anyway.

Cons:

Nothing.

2026-09-11 • via Nuitee
R
Rehab • extended_group • sa
1
Pros:

I did not get the refund yet

Cons:

I have not received the refund yet

2026-09-04 • via Nuitee
Y
yasin • couple • sa
10
2026-09-01 • via Nuitee
J
JUBRAN • solo_traveller • sa
10
Pros:

تعامل راقي وخدمة مميزة أوصي بالفندق وبشدة
علما بأن الموظف عمار موضف الاستقبال كان في قمة الذوق والتعامل الراقي

Cons:

لا يوجد

2026-08-31 • via Nuitee
R
Raiyan • couple • sa
10
Pros:

The view

2026-08-26 • via Nuitee
A
arif • couple • sa
10
2026-08-23 • via Nuitee
A
Ashwag • family_with_children • sa
10
2026-08-22 • via Nuitee
A
Al-Hassan • solo_traveller • sa
10
2026-08-20 • via Nuitee
K
KHALID • couple • sa
7
Pros:

Room is good

Cons:

Too much noise and services is very bad

2026-08-19 • via Nuitee
K
Khaoula • couple • sa
7
2026-08-17 • via Nuitee
N
Nawaf Mohammed • solo_traveller • sa
10
2026-08-17 • via Nuitee
S
Sahel • couple • sa
10
2026-08-16 • via Nuitee
M
mohammed • couple • sa
10
جميلة ولكن السعر مرتفع
Pros:

جميله جداً

Cons:

السعر عالي جداً

2026-08-16 • via Nuitee
M
Mostafa • couple • eg
10
2026-08-16 • via Nuitee