Four Points by Sheraton Desaru

Hotels
•
Four Points by Sheraton
9.2 (2227 reviews)
Jalan Kempas 2, Taman Desaru Utama , Desaru , my

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast variety
Spacious rooms
Cons:
Dirty swimming pool
Loud aircon compressor
Limited entertainment facilities

Categories

Cleanliness
8.45
Rooms are clean, but swimming pool water was reported as dirty.
Service
9.95
Staff were described as very helpful and provided excellent customer service.
Location
9.45
Nearby attractions and food options; close to Desaru Beach.
Room Quality
9.45
Spacious rooms with comfortable beds and good amenities.
Amenities
8.45
Pool and gym facilities available, but improvements could be made.
Value for Money
9.45
Good value considering the services and facilities provided.
Food and Beverage
8.95
Breakfast options were decent, but could have more variety.
Overall Experience
9.45
Overall pleasant stay with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 19:39

Property Description

Modern Amenities

  • Free WiFi, restaurant, free bikes
  • Fitness centre, sauna, room service

Comfortable Rooms

  • Air-conditioned rooms with various amenities
  • Flat-screen TV, balcony, private bathroom

Family-Friendly Facilities

  • Children's playground
  • Buffet breakfast available every morning at the hotel

To book your stay at Four Points by Sheraton Desaru and experience a perfect blend of modern amenities and comfort, visit our website now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JHB

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 9 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs MYR 5 per stay.

Location

Guest Reviews

9.2
Based on 2227 reviews
Cleanliness: 8.45
Service: 9.95
Location: 9.45
Room Quality: 9.45
Amenities: 8.45
Value for Money: 9.45
Food and Beverage: 8.95
Overall Experience: 9.45
S
Shen Hongjing • solo_traveller • sg
7
2026-06-30 • via Nuitee
K
Kino • solo_traveller • my
8
2026-06-30 • via Nuitee
H
hady • extended_group • sg
10
Very comfortable and if want to go to the beach just use the private beach is better as the Westin hotel beach is not a
Pros:

Definitely better than HRC or Westin for room space and cheaper by half. Many eateries walking distance around and durian season is convenient for us to eat the stall just below.

Cons:

Nothing. All is perfect

2026-06-28 • via Nuitee
T
Tze • family_with_children • sg
9
2026-06-28 • via Nuitee
M
Michela • couple • it
8
2026-06-27 • via Nuitee
Q
Qamariah • solo_traveller • sg
9
2026-06-26 • via Nuitee
N
Nahar • solo_traveller • my
9
2026-06-25 • via Nuitee
N
Nurhafizah • solo_traveller • sg
9
Pros:

The rooms are very spacious, biggest which I've seen so far! Fully equipped - iron, kettle, drink sachet.

Cons:

None

2026-06-25 • via Nuitee
C
chong aik • family_with_children • sg
5
2026-06-24 • via Nuitee
N
Ng • solo_traveller • sg
8
Pros:

My son likes the pools very much. We like the breakfast roti Prata too

Cons:

The carpark no shelter

2026-06-23 • via Nuitee
K
Kannan • family_with_children • sg
9
Pleasant and well located hotel
Pros:

Clean and nice

Cons:

Birds and trees near the swimming pool soil car with bird shit

2026-06-23 • via Nuitee
L
Lynn • solo_traveller • sg
8
Pros:

Spacious room and bathroom, clean, very comfortable. Thumbs up!

Cons:

We enjoyed the swimming pool, even though it was not very clean. Which we only realized after.

Remote in the room wasn't working at all and we couldn't get through to room service after 7pm onwards... but that's all right :)

2026-06-22 • via Nuitee
M
MD • extended_group • my
7
2026-06-21 • via Nuitee
I
Irwan • solo_traveller • sg
10
Pros:

It's beyond my expectations. The service was excellent from security to receptionist and even kitchen staff. The room was neat and tidy too. Really looking forward to stay there again.

2026-06-21 • via Nuitee
T
Tan • family_with_children • sg
9
Excellent
Pros:

Clean and comfortable. Service staff are helpful and friendly.

Cons:

Should be given free parking for members.

2026-06-21 • via Nuitee
M
Maizatul • solo_traveller • sg
10
2026-06-17 • via Nuitee
T
Tajunnisha Begum • solo_traveller • sg
6
Decent breakfast spread but mostly served outside beside the poolside so the floor was wet as people were getting in and
Pros:

its one of the new hotesl around

Cons:

Cannot open the balcony . Insects flew inside on the bed. The housekeeping didnt do a good job. Didnt provide the bathroom floor towel.

2026-06-17 • via Nuitee
M
Muhammad Najib • couple • sg
6
Overall, I had a pleasant stay at the hotel. The property was clean, and the staff were friendly and helpful. The room w
Pros:

What I liked about the property was that it was clean, well-maintained, and had a pleasant atmosphere throughout my stay. The staff were friendly, welcoming, and always ready to assist when needed. I also enjoyed the breakfast buffet, which offered a decent variety of options and was a good start to the day.

Cons:

What I disliked was that the mattress was a little firmer than my preference, while the pillows were too soft for comfortable sleep. The Saturday dinner buffet was average and did not quite meet my expectations, especially the seafood selection. Although there was a good variety of food available, the overall dining experience could be improved.

2026-06-16 • via Nuitee
A
Azwina • family_with_children • sg
8
Great facilities, great room size (big Premium Twin room), very comfortable stay.
Pros:

We travelled with 7 Adults, 1 Teenager, 3 children and 1 baby.

The staffs were really helpful. From Check-in with GA name Kelvin Cheong who was really helpful and friendly and very quick in assisting us (a group of 12 people including kids) settled in our rooms. The concierge team who assisted with our luggages, and the operator/front desk that assisted with our ad hoc requests. The rooms that we booked (Premium Twin w balcony) was really huge! Note that there's only 2 such room types per floor. It could fit easily 2 Adult + 2 toddlers + 2 primary school kids if extra beds were requested and you still have space. (Asian body size)

Other than that, we pretty much enjoyed our stay as the facilities was great. The location was nearby everywhere we intended to travel to (e.g Adventure Waterpark and Desaru Fruit Farm).

Cons:

Cons- Breakfast spread is not a lot comparing to other hotels I've been (and we have been to several hotels a year with IHG and Marriott group) so that's the only feedback I have. We did go for their Seafood Dinner buffet which is only on Sat evening and the spread was worth it. It was delicious and I felt that the variety of spread for breakfast should match their dinner (in terms of qty not really expecting such seafood for bfast).

2026-06-13 • via Nuitee
J
JIAEN • solo_traveller • sg
10
2026-06-10 • via Nuitee