Heritage Inn Hotel

Hotels
7.5 (278 reviews)
700 East Main Street , Watertown , US
+1 920-261-5700

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Polite and attentive staff
Convenient location
Cons:
Poor cleanliness and maintenance
Outdated facilities

Categories

Cleanliness
5.45
Multiple reviews indicate rooms were not clean, with mentions of smoke smell, stained bedding, and unclean bathrooms.
Service
9.42
Staff was reported as polite and attentive, despite some logistical issues.
Location
10
Convenient location mentioned positively for proximity to downtown and places of interest.
Room Quality
6.41
Rooms cited as outdated and uncomfortable, with various issues reported by guests.
Amenities
6.44
Limited amenities highlighted, with mentions of missing items like breakfast and thin towels.
Value for Money
7.4
Concerns about pricing versus quality of accommodations compared to competitors.
Food and Beverage
6.45
No specific mentions regarding food quality; breakfast was expected but not provided.
Overall Experience
8.45
Guests found their experiences to be mixed, with some positive highlights amidst significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:40

Property Description

City Views
Enjoy stunning views of the city from the comfort of your room at Heritage Inn Hotel.

Convenient Amenities
From free WiFi to room service and a 24-hour front desk, we ensure your stay is hassle-free and comfortable.

Nearby Attractions
Explore nearby attractions such as the University of Wisconsin-Whitewater and Hoard Historical Museum during your stay at our non-smoking property.

Experience a relaxing stay with us at Heritage Inn Hotel. Book now for a memorable visit to Watertown!

Important information:

When traveling with pets, please note that an extra charge of US$15 per pet, per night applies. Please note that the property can only allow pets with a maximum weight of 50 pounds.

Please note that not all rooms are pet friendly.

Please contact the property directly for more details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.5
Based on 278 reviews
Cleanliness: 5.45
Service: 9.42
Location: 10
Room Quality: 6.41
Amenities: 6.44
Value for Money: 7.4
Food and Beverage: 6.45
Overall Experience: 8.45
S
Scott • couple • us
8
Quite pleasant
Pros:

Staff were very forgiving about missing the check-out window.

Cons:

Booking.com should have notified me in advance of the pet fee.

2026-11-01 • via Nuitee
T
Thorsten • solo_traveller • de
8
Jederzeit nochmal
Pros:

Die Lage war toll, Watertown ist eine sympathische Stadt.

2026-10-28 • via Nuitee
R
Ronald • solo_traveller • us
5
Pros:

there was no breakfast!

Cons:

no amenities and and no elevator

2026-10-27 • via Nuitee
J
Jackie • couple • us
1
It was absolutely horrible, people who live there were scary
Pros:

No breakfast,

Cons:

smokey room, stains on bathroom wall by toilet, bed had cheap sheets that didn't even fit the bed, mattress was lumpy. One bed removed from room, just headboard left, no clock. I want my money back

2026-10-25 • via Nuitee
J
Joey • couple • us
6
Could definitely have been better.
Pros:

The location.the staff and the location.

Cons:

The shower curtain rod kept falling down, the fitted bed sheet did not look clean and we had a bug crawling across the sink counter during the night.

2026-10-19 • via Nuitee
M
Madison • couple • us
1
Absolutely horrible
Pros:

Nothing.

Cons:

Front desk person unlocked and opened our door at 9:30 pm at night. We did not ask for service and the employee did not knock. When asked why they tried to enter the room they said they were “brining more towels” even though it was 9:30 pm and we did not ask for more towels.

2026-10-18 • via Nuitee
C
Carla • couple • us
8
Room did not have a fireplace as listed. Did not see free breakfast.
2026-10-18 • via Nuitee
S
Storm • couple • us
5
2026-10-12 • via Nuitee
J
Jennifer • couple • us
1
Do not stay here, no refunds available allegedly l.
Pros:

There is not one good thing I could say about this property, we had a wedding and dropped our things and had to leave to make the wedding. Came back to let them know about the condition of the room and they did not seem to care.

Cons:

Floors were so disgusting we even stuck to them, stains everywhere! Cobwebs all over. Cigarette burn holes in the “blanket”. Stains splashed all over the chain and night stands. Absolutely most disgusting thing I have ever encountered.

2026-10-11 • via Nuitee
R
Richard • couple • us
8
Pros:

Very convenient location

Cons:

Needs a good refresh

2026-10-10 • via Nuitee
J
Jeff • couple • us
1
Terrible
Pros:

Nothing

Cons:

Pillows were like sheets with no plushness to them. Advertisement said it was a deluxe room with a sofa - no sofa. The tv sucked - was a computer screen. Lights in room sucked. Will never recomend this place to anyone and will never stay in this motel again.

2026-10-08 • via Nuitee
J
Jerome • couple • us
10
2026-10-08 • via Nuitee
C
Caitlin • couple • us
7
Easy check in & easy to walk the town
Pros:

Walkability

Cons:

No dislikes

2026-10-07 • via Nuitee
S
Susan • couple • us
7
Good price for a clean room with no frills
Pros:

The price

Cons:

The mattress protector was making a crunchy sound and was not comfortable.

2026-09-17 • via Nuitee
L
Liz • extended_group • us
7
Pros:

Front desk staff very nice and responsive to questions. Room was nice and clean.

Cons:

Desk in room had no light or outlets nearby, so really couldn't use it as I would have liked to. Mattresses had full plastic covers on them, so made it hot to sleep and "crinkly" noise when anyone moved kept me awake. Had to put blanket under the sheet so I wouldn't overheat. Smoke detector started chirping at 3am, but no chair in room that you could stand on and no one at front desk to take it down. Next night CO2 detector in room started doing the same thing, but thankfully earlier in the evening. Staff was notified and took care of it right away

2026-09-15 • via Nuitee
R
Richard • couple • us
8
Older hotel, but clean
Pros:

Location, location, location

Cons:

Would’ve been nice for a king size bed a little more comfortable

2026-09-05 • via Nuitee
M
Michael • couple • us
6
Pros:

Location was great

Cons:

Very uncomfortable beds. Strange musty smell in the room. For $20 more we could have stayed at a much nicer hotel. This was more like an apartment complex for borderline homeless

2026-09-02 • via Nuitee
D
Davis • solo_traveller • us
6
Decent hotel, but had I known about the high pet fees. I probably would’ve stayed somewhere else.
Pros:

Comfortable bed, good water pressure, night staff was pleasant, big parking lot.

Cons:

I was charged exorbitant pet fees for a very dirty room to charge that kind of pet fee and they’re obviously which ridiculous $20. Perfect pet was way too much. There was pubic hair on the toilet the refrigerator was dirty, and there was blood on the pillows, lots of hair in the tub.

2026-08-27 • via Nuitee
H
Hanson • solo_traveller • us
9
Pros:

The staff was very attentive. Our shower drain was clogged, they fixed it right away.

2026-08-27 • via Nuitee
W
Weickert • solo_traveller • us
8
Pros:

Staff was accommodating with our early check-in request and were friendly and professional during the entire process and stay.

Cons:

I'm not sure who it was, but our room phone rang at 1:00 AM. We were asleep and by the time one of us got up to answer it, it stopped ringing.

2026-08-27 • via Nuitee