Heritage Inn Hotel

Hotels
7.5 (278 reviews)
700 East Main Street , Watertown , us
+1 920-261-5700

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Polite and attentive staff
Convenient location
Cons:
Poor cleanliness and maintenance
Outdated facilities

Categories

Cleanliness
5.45
Multiple reviews indicate rooms were not clean, with mentions of smoke smell, stained bedding, and unclean bathrooms.
Service
9.42
Staff was reported as polite and attentive, despite some logistical issues.
Location
10
Convenient location mentioned positively for proximity to downtown and places of interest.
Room Quality
6.41
Rooms cited as outdated and uncomfortable, with various issues reported by guests.
Amenities
6.44
Limited amenities highlighted, with mentions of missing items like breakfast and thin towels.
Value for Money
7.4
Concerns about pricing versus quality of accommodations compared to competitors.
Food and Beverage
6.45
No specific mentions regarding food quality; breakfast was expected but not provided.
Overall Experience
8.45
Guests found their experiences to be mixed, with some positive highlights amidst significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:40

Property Description

City Views
Enjoy stunning views of the city from the comfort of your room at Heritage Inn Hotel.

Convenient Amenities
From free WiFi to room service and a 24-hour front desk, we ensure your stay is hassle-free and comfortable.

Nearby Attractions
Explore nearby attractions such as the University of Wisconsin-Whitewater and Hoard Historical Museum during your stay at our non-smoking property.

Experience a relaxing stay with us at Heritage Inn Hotel. Book now for a memorable visit to Watertown!

Important information:

When traveling with pets, please note that an extra charge of US$15 per pet, per night applies. Please note that the property can only allow pets with a maximum weight of 50 pounds.

Please note that not all rooms are pet friendly.

Please contact the property directly for more details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.5
Based on 278 reviews
Cleanliness: 5.45
Service: 9.42
Location: 10
Room Quality: 6.41
Amenities: 6.44
Value for Money: 7.4
Food and Beverage: 6.45
Overall Experience: 8.45
R
Richard • couple • us
8
Older hotel, but clean
Pros:

Location, location, location

Cons:

Would’ve been nice for a king size bed a little more comfortable

2026-09-05 • via Nuitee
M
Michael • couple • us
6
Pros:

Location was great

Cons:

Very uncomfortable beds. Strange musty smell in the room. For $20 more we could have stayed at a much nicer hotel. This was more like an apartment complex for borderline homeless

2026-09-02 • via Nuitee
D
Davis • solo_traveller • us
6
Decent hotel, but had I known about the high pet fees. I probably would’ve stayed somewhere else.
Pros:

Comfortable bed, good water pressure, night staff was pleasant, big parking lot.

Cons:

I was charged exorbitant pet fees for a very dirty room to charge that kind of pet fee and they’re obviously which ridiculous $20. Perfect pet was way too much. There was pubic hair on the toilet the refrigerator was dirty, and there was blood on the pillows, lots of hair in the tub.

2026-08-27 • via Nuitee
W
Weickert • solo_traveller • us
8
Pros:

Staff was accommodating with our early check-in request and were friendly and professional during the entire process and stay.

Cons:

I'm not sure who it was, but our room phone rang at 1:00 AM. We were asleep and by the time one of us got up to answer it, it stopped ringing.

2026-08-27 • via Nuitee
H
Hanson • solo_traveller • us
9
Pros:

The staff was very attentive. Our shower drain was clogged, they fixed it right away.

2026-08-27 • via Nuitee
K
Kian • solo_traveller • za
9
2026-08-26 • via Nuitee
M
Mary Jane • solo_traveller • us
5
Not suitable
Pros:

Price was good for a few hours sleep. Inn had charm.

Cons:

Off the beaten path, too far from interstate. Area was a bit sketchy. Doors to room could use repair. When I told the desk " remote batteries low warning on TV" seemed like lack of belief, sent desk clerk to verify remote worked after batteries replaced. Bed was uncomfortable.

2026-08-24 • via Nuitee
O
O'Shea • solo_traveller • us
5
I guess I got what I paid for.
Pros:

N/A

Cons:

Spider webs; musty smell

2026-08-17 • via Nuitee
J
Jay • couple • us
4
2026-08-17 • via Nuitee
K
Katherine • family_with_children • us
10
Fabulous!
Pros:

Friendly staff

2026-08-16 • via Nuitee
C
Chia-Wen • solo_traveller • us
8
2026-08-16 • via Nuitee
E
Ethan • solo_traveller • us
8
2026-08-15 • via Nuitee
K
Kimberly • couple • us
1
Dirty and one step up from a homeless shelter at best.
Pros:

The only thing I liked was the location

Cons:

The property was so disgusting and dirty that I couldn’t even stay there. The person at your front desk barely spoke English and couldn’t answer the few very easy questions I asked. As I arrived, there was a shoeless man sitting in his wheelchair smoking a cigarette right in front of the entrance. He appeared to be very down on his luck. Guessing that’s why he was staying at this property in the first place. Overall it was worth cancelling the reservation and absorbing the cancellation fee of $107 to NOT have to stay there. Worth the drive back home!

2026-08-13 • via Nuitee
R
rose • couple • us
7
the room was dirty, we couldnt even use the shower. the mattress is covered in plastic, noisy /hot!!
Pros:

staff was very friendly

Cons:

cleanliness and they didnt speak english well enough to understand them.but they tried hard and were very accomadating.

2026-08-10 • via Nuitee
J
Jeffrey • solo_traveller • us
6
2026-08-07 • via Nuitee
R
Robert • solo_traveller • us
3
Pros:

Good location

Cons:

2nd floor had an open storage area that was filled to top with garbage and dirty laundry. It was literally stacked up to the ceiling

2026-08-06 • via Nuitee
G
gary • couple • us
8
2026-07-23 • via Nuitee
B
Betty • family_with_children • us
9
Quiet and comfortable
Pros:

There was no breakfast

2026-07-20 • via Nuitee
J
John • couple • ie
4
Limited options available in this town.
Cons:

Shower wasn’t clean, clumps of hair sticking to the wall. Musty smell of stale smoke throughout.

2026-07-14 • via Nuitee
P
Paris • solo_traveller • us
8
Pros:

Price. The fact that they open their doors to indigents.

Cons:

Everything OK. It's just sad that so many people live there.

2026-07-09 • via Nuitee