Home2 Suites By Hilton Richmond Short Pump

Hotels
•
Home2 Suites by Hilton
9 (460 reviews)
209 Towne Center West Blvd , Richmond , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Swimming pool
Pets allowed
Lift / Elevator
Express check-in/check-out
Safety deposit box
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Cons:
High parking fee
Mediocre breakfast options
Room discomfort issues

Categories

Cleanliness
8.71
Several reviews praised the cleanliness specifically, but also highlighted some issues like empty toiletries.
Service
9.68
Many reviews mentioned friendly and exceptional service from the staff.
Location
9.72
Multiple reviews highlighted the good location with walkable options for dining and shopping.
Room Quality
8.67
Rooms were described as spacious and comfortable, but there were some complaints about furniture arrangement and bed comfort.
Amenities
8.7
The pool received mixed feedback regarding temperature; other amenities also had minor issues.
Value for Money
8.66
Some price complaints arose mainly due to added parking fees.
Food and Beverage
8.21
Breakfast options were generally deemed mediocre by guests.
Overall Experience
9.68
Guests overall felt satisfied with their stay and planned to return, indicating a strong overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:12

Property Description

Modern Comfort and Convenience

Convenient Location: Situated just 23 km from the Greater Richmond Convention Centre, Home2 Suites By Hilton Richmond Short Pump offers easy access to key attractions.

Amenities: Enjoy a comfortable stay with air-conditioned rooms, free WiFi, and a delicious continental breakfast.

Relaxation: Unwind on the sun terrace or explore nearby attractions like the Museum of Confederacy and Virginia Commonwealth University School of the Arts.

Book your stay at Home2 Suites By Hilton Richmond Short Pump for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9
Based on 460 reviews
Cleanliness: 8.71
Service: 9.68
Location: 9.72
Room Quality: 8.67
Amenities: 8.7
Value for Money: 8.66
Food and Beverage: 8.21
Overall Experience: 9.68
D
David • solo_traveller • us
7
Fighting over pillows
Pros:

Location and staff was helpful

Cons:

3 flat pillows on a KING size bed????????????

2026-05-23 • via Nuitee
M
Mills • solo_traveller • us
10
Pros:

Extremely comfortable and felt very safe traveling as a single mom with children

Cons:

There could be more parking

2026-05-16 • via Nuitee
G
Gavin • couple • us
9
2026-05-13 • via Nuitee
I
Irene • family_with_children • us
8
2026-05-11 • via Nuitee
D
Derek • family_with_children • ca
10
Excellent
Pros:

Centrally located,staff were friendly and property was clean and well kept

2026-05-10 • via Nuitee
J
Jonae' • couple • us
9
Pros:

The rooms were amazing! The staff were friendly and knowledgeable and very accommodating! Will be back when I stay in the Short pump area!

2026-04-30 • via Nuitee
V
Victoria • couple • us
10
Slightly pricey, good stay.
Pros:

The service staff was very communicable. We wanted for nothing. The added feature of texting to request information and services was extremely convenient. The premises seemed technologically advanced and clean.

Cons:

Our bed had a hole in the middle. I wasn’t certain if the king sized bed was really two smaller mattresses stuck together. This made for a restless sleep. My partner eventually made their way to the couch.

2026-04-27 • via Nuitee
A
Antony • family_with_children • us
9
2026-04-25 • via Nuitee
M
MJ Boston • solo_traveller • us
10
2026-04-23 • via Nuitee
J
Julie • family_with_children • us
9
Good breakfast great location. Clean and nice staff. Easy parking
Pros:

Great location

Cons:

Bedding is not very nice. It’s clean but feels cheap

2026-04-08 • via Nuitee
C
COLIN • extended_group • us
6
Pros:

Good location,pool was nice beds were comfortable

Cons:

Staff wasn't very friendly pillows were awful

2026-04-08 • via Nuitee
P
Pedro • extended_group • us
10
Pros:

I really liked the room, the beds were comfortable. The breakfast was good. Everything was working as expected in the room. I'd recommend it. 👌

2026-04-05 • via Nuitee
S
Shameka • couple • us
10
2026-04-05 • via Nuitee
J
Joenique • family_with_children • us
9
Beautiful and Clean Hotel-But Charging for Parking? STOP IT!
Pros:

I really love how clean the hotel was and how big the room was. I couldn't believe how nice the set up was-which was perfect for my daughters suprise mommy and me sleep over. The kitchenette was fully equipped with everything anyone could need and everything was very clean and intentionally placed.

Cons:

The only reason they dont get a 10 from me is because I didn't appreciate having to pay to park on the property when Im a guest and paying for the room; that's greedy on the part of the hotel. This was not a downtown location or somewhere where random cars would take up spaces and park when they aren't patrons. This hotel is in Short Pump tucked away and out of the way of any potential loitering- charging guests for parking is insane.

2026-04-01 • via Nuitee
J
Jennifer • family_with_children • us
8
2026-03-02 • via Nuitee
C
Christian • family_with_children • us
8
Well run, clean and above average.
Pros:

Good property , nice staff and comfortable room.

2026-02-24 • via Nuitee
J
Jamel • couple • us
10
Great room and location!
Pros:

Close to food and mall!

Cons:

Parking

2026-02-23 • via Nuitee
O
Omar • couple • sa
10
2026-01-29 • via Nuitee
B
Brandon • family_with_children • us
6
It was pleasant.
Pros:

I didn't eat breakfast. I did like the location.

Cons:

Room size and the mini kitchen. I expected it to be bigger with a table!

2026-01-26 • via Nuitee
L
Lisa • extended_group • us
10
Pros:

Very clean

Cons:

.

2026-01-24 • via Nuitee