Chateau Denmark London

Hotels
Independent
9.2 (117 reviews)
Charing Cross Road, Denmark str, London, England, WC2H 0LA , London , GB

Pets allowed

Facilities

Health or beauty spa nearby
Free WiFi
24-hour front desk
Luggage storage
Concierge service
Wheelchair accessible
Safe-deposit box at front desk
Multilingual staff
Porter/bellhop
Smoke-free property
See all facilities

Review Highlights

Pros:
Great location
Excellent service
Beautiful room
Cons:
Lack of on-site amenities
Some noise from the street

Categories

Cleanliness
9.28
The room upgrade was appreciated, and the room itself was huge and spotlessly clean.
Service
9.75
Fantastic service and staff were very helpful; Frederick, the senior butler, really made the stay delightful.
Location
9.29
Beautifully situated in the West End, very close to the theaters; great central location.
Room Quality
9.24
The room is updated, welcoming, and spacious, with original design features.
Amenities
8.27
The hotel doesn't have many facilities as the bar is down the street and there's no gym available yet.
Value for Money
9.23
The price of the room is extremely reasonable for the area, especially in London.
Food and Beverage
9.28
The welcome and service in the hotel's cocktail bar was impressive, including 2 free cocktails on arrival.
Overall Experience
9.25
An amazing experience overall; the hotel raised expectations on what a hotel stay should be.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 03:44

Property Description

Luxurious Accommodations
Make yourself at home in one of the 44 air-conditioned rooms featuring heated floors and plush Select Comfort beds topped with Egyptian cotton sheets. Enjoy entertainment with digital programming and smart speakers, and stay connected with complimentary wireless internet.

Convenient Amenities
Benefit from features like complimentary wireless internet access, concierge services, and a reception hall. Additionally, take advantage of dry cleaning/laundry services, a 24-hour front desk, and multilingual staff for a hassle-free stay.

Central Location
Located in the heart of London, only steps away from Tottenham Court Road and a short walk to Leicester Square, Chateau Denmark London offers easy access to top attractions like The British Museum and Covent Garden Market. Book now for an unforgettable stay in the bustling city.

Important information:

  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Noise policy

    Noise-free rooms not guaranteed

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

9.2
Based on 117 reviews
Cleanliness: 9.28
Service: 9.75
Location: 9.29
Room Quality: 9.24
Amenities: 8.27
Value for Money: 9.23
Food and Beverage: 9.28
Overall Experience: 9.25
B
Blayne
10
Pros:

Staff were brilliant from check in to check so helpful and friendly the room was clean and comfortable the bar was excellent as well food was amazing lovely cocktails and again staff we excellent made to feel very welcome

2025-10-12 via Nuitee
C
Catriona family
10
Pros:

This hotel is exceptional! So quirky and characterful. Our room was gorgeous, spacious, spotlessly clean, comfortable, and convenient. Lots of attention to detail, everything has been so well thought out. The entertainment systems, the toiletries provided, the robes, the hair dryer, even the toilet paper, were excellent quality, as was the breakfast. The staff were so friendly and helpful, and genuinely welcoming, and the location - a stone’s throw from Tottenham Court Road station, Oxford Street, the Dominion Theatre - was perfect for us. Overall, a wonderful experience. Would definitely stay there again.

2025-10-09 via Nuitee
M
Mark
8
Pros:

Reception not easy to find as several buildings are branded with the hotel’s name. They explained it’s spread over 16 buildings. Staff were all lovely. Great location for theatre land and bars.

One down side was the bar - the music was at ear-bleeding volume so we didn’t stay. This meant we lost out on the 20% discount on food and drink we had with our booking.

2025-10-05 via Nuitee
C
Christi partner
8
Pros:

Overall, we loved the vibe of this place. And it is beautifully situated in the West End, very close to the theaters. There is no lift to the room, so getting our luggage down at check out was a little tricky. The doors are low, so if you’re over 5’8”, I’d advise caution. The staff were very helpful. And the room is updated and welcoming.

2025-09-25 via Nuitee
M
Marie
10
Pros:

The most beautiful room !

2025-09-16 via Nuitee
A
Andrew
10
An amazing experience
Pros:

Totally Amazing!

2025-09-15 via Nuitee
K
Kimon partner
8
Pros:

Property was very spacious with original design features representative of the area's music history. Great location super central with lots to do.

We struggled getting the Aircon to work. Light and Aircon are managed via electronic panels on the walls. These were not greatly user friendly.

2025-09-14 via Nuitee
S
Sean
10
Pros:

These guys are really good - the service and front desk team are what makes this a great hotel. Fantastic service. Reminded to any issue w the customer at the fore front of approach.
One thing if you are a light sleeper try and avoid the rooms that face the street as there is a lot of action out there w a cloud in front. The upper rooms out of the main building are the coolest so try those they are amazing.

2025-09-07 via Nuitee
G
Glennon
10
Pros:

Good little find. The hotel itself doesn’t have the most facilities, as in the bar is down the street and there is no gym as of yet (future plans I believe to have one), but it was qwerky and nice.
The app is a good addition but the lights can be a bit slow to change.

2025-08-27 via Nuitee
J
Jonathan partner
10
Pros:

This is the best place we have ever stayed at hands down!!! The price of the room is extremely reasonable for the area and it being London. We stayed in the York apartment and it raised our expectations on what a hotel room should be.

2025-08-26 via Nuitee
J
James
10
Amazing
Pros:

We were greeted by a wonderful team who could not be more helpful, check in was smooth and the room was amazing the only regret was that we didn't stay longer. The welcome and service in the hotels cocktail bar was equally impressive, 2 free cocktails on arrival which really hit the spot. Amazing place that I would recommend to anyone

2025-08-11 via Nuitee
V
Verified traveler
10
5 star
Pros:

Fantastic on every level

2025-08-10 via Nuitee
D
David
10
Pros:

Absolutely superb in every way

2025-08-04 via Nuitee
D
David
8
Frederick Saved the Day!
Pros:

Disappointed upon arrival that the room was not ready at 3pm as you would expect without fail for a property of this standard - I was not the only one with the same issue.
That said the team were apologetic and did their best with getting me a room asap (which was an upgrade).
Then I would add that Frederick, the senior butler, was amazing and really did everything he could to make the stay delightful.
This hotel is special and the apartment was simply stunning and incomparable to anything else I have stayed at in London (including most of the 5* hotels).

2025-08-03 via Nuitee
J
jason
10
Great hotel
Pros:

Amazing hotel room beautiful central location.

2025-08-03 via Nuitee
L
Liora partner
4
Pros:

I would never stay there again. I didnt like the concept at all, its dark, ultra old and ultra noisy

A watch was stolen from my purse that I accidentally left in my room

2025-07-28 via Nuitee
S
Siân partner
10
Pros:

I am a regular London visitor and this was the best hotel I’ve stayed in in years. The staff were absolutely incredible and couldn’t do enough for me. The room upgrade was just so appreciated, and the room itself was huge and spotlessly clean. This hotel is such a little hidden gem. I can’t wait to come back!

2025-07-23 via Nuitee
D
David
10
Pros:

Funky stay in a great location

2025-07-21 via Nuitee
E
Eric family
10
Pros:

I LOVED this hotel. The staff, the rooms, everything was exquisite. If I could give 10 stars I would. Every room is a work of art. Every person that worked there did everything possible to be helpful. Special shoutout to Tyronn, who was great! If we go back to London, we will only stay at the Chateau Denmark.

I cannot even fathom how anyone could give less than 5 stars.

2025-07-20 via Nuitee
V
Verified traveler
10
Top notch and in a great area
Pros:

Incredible hotel in a great area of London. Particularly great if you’re into music and theatre due to the history of the area. Staff are always super accommodating here and the rooms are incredibly unique.

2025-07-15 via Nuitee