Santana Hotel

Hotels
•
Independent
6.6 (5 reviews)
Beldibi Mah., 4021 Sk. No:35, Kemer, Antalya, 07980 , Kemer , TR
90-5443238480

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Facilities

Free breakfast
Full-service spa
Lot hours - 24 hours
24-hour front desk
Garden
Luggage storage
Designated smoking area
Concierge service
Wheelchair accessible
Outdoor furniture
See all facilities

Review Highlights

Pros:
Some staff worked hard to provide service
Local guests seem to enjoy long-term stays
Cons:
Poor cleanliness and room conditions
Service and amenities not up to standard

Categories

Cleanliness
4.6
The room was dirty, with no lights working, and the bathroom was in poor condition.
Service
6.6
Staff didn’t provide friendly interaction and struggled with communication.
Location
8.6
The location is more suitable for local lodgers rather than European tourists.
Room Quality
5.6
The room had a broken tap and issues with cleanliness.
Amenities
6.6
Many broken amenities in the hotel, indicating poor maintenance.
Value for Money
7.6
The all-inclusive offering failed to meet expectations given the price paid.
Food and Beverage
5.6
Breakfast options were limited and not available at times despite being included.
Overall Experience
7.6
Overall, the experience was disappointing and did not meet the rating expectations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:25

Property Description

Luxurious All-Inclusive Experience
Indulge in a pampering spa session or enjoy the concierge services at Santana Hotel. Unwind in the evening with a refreshing drink in the lounge or start your day with a complimentary buffet breakfast.

Delightful Dining Options
Treat your taste buds at the main restaurant or grab a coffee at the cafe. Join the daily complimentary reception to mingle with other guests. This all-inclusive stay ensures you're well-fed and satisfied throughout your vacation.

Convenient Location
Located in the heart of Kemer, Santana Hotel offers easy access to Beldibi Beach Park and other nearby attractions. Take advantage of the airport shuttle service and explore the beautiful surroundings during your stay.

Book your luxurious all-inclusive getaway at Santana Hotel today!

Important information:

  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AYT

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

6.6
Based on 5 reviews
Cleanliness: 4.6
Service: 6.6
Location: 8.6
Room Quality: 5.6
Amenities: 6.6
Value for Money: 7.6
Food and Beverage: 5.6
Overall Experience: 7.6
C
Christy • family
2
Pros:

Disappointing Experience – Not Even Close to 4 Stars
I recently stayed at this hotel, and I can honestly say it was one of the worst hotel experiences I’ve had. Despite being listed as a 4-star property, it didn’t even meet basic expectations.
Service:
Upon arrival, there was no welcome or any friendly interaction from the front desk. The staff didn’t speak English, which made even basic communication difficult. This was a huge issue for me, especially when trying to resolve problems with the room.
Room Conditions:
The room was dirty, with no lights working. After reporting this, the staff eventually came to replace the bulb. The bathroom was in poor condition, with a broken tap and overall filthiness. To top it off, there was no hot water for a day, and we were left without water entirely for a period.
Food & Drinks:
We booked all-inclusive, but the food and drink situation was a joke. Breakfast had very limited options, and when we arrived at 8:30 AM (with breakfast until 9 AM), they told us everything was finished. There was also no alcohol included in the all-inclusive package; we were only given wine, and any beer or other spirits came with an extra charge. This was a major letdown considering we paid for all-inclusive.
Wi-Fi & Amenities:
Wi-Fi wasn’t free; we had to pay an additional €5 per day for access, which is not acceptable in this day and age. There were many broken amenities in the hotel, making it clear that maintenance was not a priority.

2025-09-21 • via Nuitee
C
Charles • family
2
Pros:

This property is well-liked by long-term local lodgers. Even Russians were there. But it would be abhorrent for European tourists. Expedia CANNOT RATE as four four-star. Locally it is rated as a 3-star hotel. It had a home-size pool and full board food served under 1.5 windows in the morning, afternoon and evening. It is well known for the dissatisfaction locally. Worst stay ever, though the workers worked hard to provide, but failed in service & hospitality. Don't expect the neon light display in reality- it is a local lodge. Cheap and cheerful.

2025-09-16 • via Nuitee
M
Mark
2
Pros:

The hotel was closed for renovations, but my reservation and payment had already been processed. Showed up around midnight for a late check in, and the place looked like an abandoned building.

2023-10-23 • via Nuitee
M
Metin • partner
2
Pros:

Wir waren nicht überzeugt!!!

2023-10-02 • via Nuitee
S
Svitlana
10
Pros:

Merci beaucoup à tout l équipe de Hôtel !!❤️

2022-06-15 • via Nuitee