Villas Santander - Deluxe Stay

Hotels
Independent
7.8 (101 reviews)
Villas Santander 19 ave 16-25 zona 10, Guatemala City, Guatemala, 01010 , Guatemala City , GT

Facilities

Free WiFi
24-hour front desk
Garden
Luggage storage
Designated smoking area
Concierge service
Wheelchair accessible
Breakfast available (surcharge)
Free valet parking
Tasting room

Review Highlights

Pros:
Good location
Excellent service noted in some reviews
Calm atmosphere for resting
Cons:
Dirty rooms
Poor cleanliness
Staff unhelpful

Categories

Cleanliness
4.3
Many reviews highlighted dirty sheets, bathrooms, and overall room issues.
Service
8.3
Service was described as standard, with some negative feedback on staff attitude.
Location
9.8
Conveniently located for those needing quick access to the airport.
Room Quality
6.3
Reported issues with cleanliness and facilities, including mold.
Amenities
7.3
Some amenities were missing, such as toiletries, affecting overall experience.
Value for Money
8.8
Quality of hotel doesn't match expectations for the price paid.
Food and Beverage
8.3
Lack of available snacks and beverages noted by guests.
Overall Experience
9.3
Mixed experiences but potential for improvement noted with ongoing renovations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 01:03

Property Description

Luxurious Amenities
Take advantage of the complimentary wireless internet access, concierge services, and free valet parking available at Villas Santander - Deluxe Stay.

Delicious Dining Options
Indulge in a meal at the hotel's restaurant or grab a snack at the coffee shop/cafe. Don't forget to sip on your favorite drink at the bar/lounge.

Convenient Location
Centrally located in Guatemala City, this hotel is just a short drive away from popular attractions like Paseo Cayala and La Aurora Zoo. Embassy of Israel in Guatemala and Oakland Mall are also within close proximity.

Experience luxury and convenience at Villas Santander - Deluxe Stay. Book now for a memorable stay in Guatemala City!

Important information:

  • No pets and no service animals are allowed at this property.
  • Parking height restrictions apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GUA

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Noise policy

    Noise-free rooms not guaranteed

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

7.8
Based on 101 reviews
Cleanliness: 4.3
Service: 8.3
Location: 9.8
Room Quality: 6.3
Amenities: 7.3
Value for Money: 8.8
Food and Beverage: 8.3
Overall Experience: 9.3
E
Edward
6
Pros:

Had to walk multiple inclined steps to and from room, pillow cases were dirty. Not for elderly, handicapped or out of shape person.

2025-10-12 via Nuitee
J
Julio partner
6
Pros:

The space it’s ok but the bathroom is a little dirty
And old towel , no elevator!!! Need to carrying my luggage to the stairs

2025-10-08 via Nuitee
E
Elias
8
Pros:

Great stay staff was nice
The only one thing is it’s not noise proof. You do hear everything.

But other than that great place will go again !!!

2025-10-06 via Nuitee
J
Jemaleigh family
6
Pros:

Limited towels were in the room.
No shampoo or soap on the bathroom
No mirrors room 311
Make sure you get all of those items mentioned above
Price was reasonable $36 per stay.

2025-10-06 via Nuitee
R
Roberto
10
Pros:

Las instalaciones me sorprendieron, bastante bonito y limpio el lugar, lo único fue que tienen restaurante y te mencionan servicio a la habitación, pero cuando les escribí para ordenar desayuno no me contestaron, me dejaron ignorado, y tienen dispensador de champú pero no te agregan jabón, tienes que comprarlo tú mismo, ojalá mejoren esos aspectos, por todo lo demás muy bonito lugar 👀

2025-10-05 via Nuitee
T
Takefumi
10
良い滞在
Pros:

概ね問題ありません。深夜帯もスタッフが常駐しています。設備がやや古い。

2025-09-29 via Nuitee
L
Lisseth friends
8
Pros:

Good

2025-09-25 via Nuitee
M
miguel angel partner
4
Pros:

Para el precio que pague las instalaciones estaban muy bien, pero algo inaceptable es que las sábanas de las camas estén sucias, se notaba que ya varios días no las lavaban porque tenían olor a sudor, el baño sucio, tanto la regadera como el lavamanos, como repito nos tocó taparnos con sábanas sucias(olor a sudor), las almohadas no tenían sobre fundas y olían a sudor, lastimosamente esto me dejó muy mala experiencia

2025-09-13 via Nuitee
H
Hector family
2
Pros:

Bed sheets dirty, pillow covers dirty with holes, the bathroom super dirty and smells like sewage. Overall the whole room was dirty.

2025-09-07 via Nuitee
W
Walter partner
10
Pros:

Excellent service

2025-08-19 via Nuitee
A
ALICIA partner
2
Pros:

It didn’t have shampoo and stuff

2025-08-13 via Nuitee
D
David
4
Pros:

We only stay for one night to be close to the airport. The place seems to be "remodeling", but the bathroom I had was really nasty, it has mold everywhere, there is not ventilation, and the shower had corrosion and mold. The bedroom ceiling had mold too and the smell was strong bad. There are not elevators and from the 1st floor to the 4th floor you have to use the stairs, and it is long and hard.

2025-08-11 via Nuitee
E
Enrique family
6
Pros:

El personal es muy apático, no te ayudan a resolver ninguna duda.

2025-08-06 via Nuitee
N
Nora
10
Pros:

Me gusto su ambiente tranquilo, perfecto para descansar bien, es accesible a los centros comerciales.

2025-08-02 via Nuitee
L
Luis Alberto
8
Pros:

Thbaks

2025-07-25 via Nuitee
S
Stefanie family
4
Pros:

Está en remodelación lo que hace incómoda la estancia. La atención del personal no es buena.

2025-07-25 via Nuitee
J
José Antonio partner
8
Pros:

Bonito lugar, con algunos detalles, pero la administración está trabajando para mejorarlas instalaciones, me quedaría una vez más para ver cómo queda la remodelación de recepción

2025-07-25 via Nuitee
A
Alex
6
Pros:

Hi, just wanted to share some feedback about my stay. The property had a lot of noise early in the morning, ( construction) which made it hard to rest after a late check-in. Also, there was no snacks or beverages available, and there were too many stairs to get to the room, which was a bit inconvenient. Thank you for your attention.

2025-07-20 via Nuitee
T
Thierno Sadou
10
Pros:

Highly recommended

2025-07-16 via Nuitee
D
Daniel friends
2
Pros:

Nunca responden el teléfono por error yo hice doble reservación y me comunique con expedia y me dijeron que se tenían que comunicar con el hotel y que hotel me tenia que retornar el dinero de una reservación nunca responden el teléfono

2025-07-10 via Nuitee