Big Apple Hotel

Hotels
5.8 (142 reviews)
18 The Queens Drive , Montego Bay , jm

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Facilities

Offsite parking discounted rates available
Nightclub
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Ironing service
Currency exchange
See all facilities

Review Highlights

Cons:
Poor cleanliness
Unhelpful service
Room damages
Lack of amenities
Poor food options

Categories

Cleanliness
3.51
The hotel was described as unclean and in disrepair.
Service
8.48
Reception staff were described as very unhelpful, though standard service levels are expected at this tier.
Location
9.52
Location is acceptable, being near another hotel that may offer better services.
Room Quality
3.97
Room reported to have damaged doors and non-functional amenities.
Amenities
4.5
Lack of food and beverage options on property seriously limits amenities.
Value for Money
6.46
Overall poor quality leads to low perceived value for money.
Food and Beverage
2.51
No means of obtaining food or beverages on the property.
Overall Experience
7.48
The overall experience was negatively impacted by the poor facilities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-02-03 21:31

Property Description

Luxurious Accommodation with Stunning Views

Outdoor Swimming Pool and Delicious Dining Options

Convenient Amenities and Services for a Relaxing Stay

Book your stay at Big Apple Hotel for a memorable and relaxing experience in Montego Bay.

Important information:

This property will not accommodate hen, stag or similar parties.

Check-in and check-out hours:
Check-out: 02:00 PM

Location

Guest Reviews

5.8
Based on 142 reviews
Cleanliness: 3.51
Service: 8.48
Location: 9.52
Room Quality: 3.97
Amenities: 4.5
Value for Money: 6.46
Food and Beverage: 2.51
Overall Experience: 7.48
R
Robert
4
Pros:

Door to room was damaged. TV/WIFI did not work. No means of obtaining food or beverages on the property. Bathroom toilet seat pitted and rusty looking. No shower head in shower. Electical sockets damaged; half of them didn't work. The whole place was run down; in disrepair.
Next time will stay at the HOTEL GRAND A VIEW, across the street.

2025-09-04 • via Nuitee
D
Denise
2
Pros:

It’s old needs updating and looks very unclean reception staff very unhelpful

2025-08-31 • via Nuitee
L
Lawrence • solo traveller • jm
1
Big apple need to clean up and have better smell
Pros:

The view that's all

Cons:

Hotel is dirty and smell very bad 🤢🤢

2025-07-30 • via Nuitee
J
Janet
4
Pros:

The staff was pleasant and polite.

2025-07-25 • via Nuitee
A
Ashley
2
Pros:

Had to go some where else to stay because the place is dirty and smells awful .Never again

2025-07-21 • via Nuitee
A
Anonymous • family with young children • us
1
Horrible
Pros:

Nothing everything was horrible

Cons:

It wasn’t no hot water, the room was horrible and when I got there the room wasn’t ready had to sit outside until they was done cleaning it and my original room that I booked they gave it to somebody else .. It wasn’t a hotel it was a guest house the worst experience I had in my life .. I wouldn’t recommend nobody to booked their customer service was also horrible.

2025-07-21 • via Nuitee
L
Lueveater
10
My best
Pros:

Let's start with the greeting. Don't want to mention that the airlines lost my luggage but it is what it is. Chris and Face helped me to obtain clothes and toiletries due to the fact i had nothing. They made me feel safe and comfortable. The rating chart is too low if i could i wold give them 10 stars. This nice quiet family owned resort is kind and compassionate
They make you feel like you're apart of their family. Thabk you for you kindness.

2025-07-21 • via Nuitee
D
Dan • solo traveller • il
8
Very good
2025-07-21 • via Nuitee
B
Brown • young couple • jm
8
Very good
2025-05-22 • via Nuitee
A
Andre • group • us
9
Was perfect for the one night
Pros:

Was available however didn't have, was against time

Cons:

Nothing!

2025-04-30 • via Nuitee
G
Gooden • young couple • jm
10
Exceptional
Pros:

Great place to be weather chill or party

2025-04-09 • via Nuitee
J
Johnson • family with young children • jm
6
Ok for short stays
Pros:

Chris was very pleasant. The check in process was smooth.

Cons:

The bathroom could have looked better, but I was told they were renovating

2025-04-04 • via Nuitee
A
Abigail • group • jm
8
Would definitely go again to escape
Pros:

I loved the view and the outside pool area was very relaxing.

2025-03-27 • via Nuitee
S
Smith • solo traveller • ca
6
Pleasant
2025-03-23 • via Nuitee
V
Verified traveler
2
Terrible stay away!!!!!
Pros:

I did not stay longer than 10min. I got sick from the strong chemicals used to cover dust, wetness and moldy smell. I was symptomatic after 5min. I visited 2 rooms and none was accommodating. I ask for a refund immediately as advertisement is misleading and inaccurate but both hotlel.com and big apple denied me a refund. Terrible service on big sides. Also they said I request honeymoon sweet and that was inaccurate.

2025-03-21 • via Nuitee
A
Alex • young couple • jm
6
Pleasant
2025-03-16 • via Nuitee
C
Cilk • review category business travellers • gb
1
Bad
Pros:

Absolutely nothing!

Cons:

Everything. The dirty BED sheets. Bathroom with the detachable sink! No power shower! No toilet products! BED BUGS!!!

2025-03-09 • via Nuitee
C
Candace
6
Budget motel for sleeping only
Pros:

Check in was smooth and they provided options of available rooms to choose from. The place was very run down but the view was nice and there was a pac man machine in the room which my 8 year old liked. There was no fridge, no microwave, no kettle or coffee pot, no bottled water in the room or at the front desk, and soap provided was labeled as laundry soap. The only part of the room that appeared clean were the sheets thankfully.

2025-03-03 • via Nuitee
G
Gabriel
2
Pros:

If this is the only hotel you can afford do not even book a trip to Jamaica

2025-02-01 • via Nuitee
R
Romaine • young couple • jm
8
Very good
2025-01-26 • via Nuitee