Hotel Gillow

Hotels
8.6 (320 reviews)
Isabel La Catolica, esquina 5 De Mayo #17 , Mexico City , mx

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Children allowed

Facilities

Non-smoking rooms
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Good value
Cons:
No parking
Noisy rooms
Small room size
Limited breakfast options

Categories

Cleanliness
8.33
Generally clean but noted some issues with air circulation.
Service
9.1
Staff was helpful and friendly, with special mention of excellent service by the manager.
Location
9.34
Excellent location near historic attractions and easy access.
Room Quality
8.09
Some rooms were reported as small and noisy, but overall acceptable.
Amenities
8.52
Basic amenities were satisfactory, but some could improve.
Value for Money
8.58
Good value, considering location and services provided.
Food and Beverage
8.13
Food choices could be improved, though breakfast was noted as delicious.
Overall Experience
8.7
Overall, a pleasant stay with notable highlights in service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:09

Property Description

Historic Charm in the Heart of Mexico City

Prime Location: Hotel Gillow, established in 1875, offers a prime location in Mexico City's historic center, just a short stroll from the iconic Metropolitan Cathedral and Bellas Artes.

Luxurious Amenities: Indulge in spacious rooms featuring flat-screen TVs and private bathrooms with the option of a relaxing bath or jacuzzi, ensuring a comfortable stay.

Convenience at Your Fingertips: With a 24-hour front desk and an on-site restaurant offering room service, Hotel Gillow caters to your every need during your stay.

Ready to experience the historic charm and luxury amenities of Hotel Gillow? Book now for an unforgettable stay in Mexico City!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: MEX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 17 years old stay for MXN 190 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 320 reviews
Cleanliness: 8.33
Service: 9.1
Location: 9.34
Room Quality: 8.09
Amenities: 8.52
Value for Money: 8.58
Food and Beverage: 8.13
Overall Experience: 8.7
G
Gérard • couple • fr
5
Pros:

Buena ubicación y hall de entrada halagador. Personal amable, nos prepararon un desayuno para llevar porque salíamos temprano.

Cons:

La cama para dos es exigua; no había agua caliente en la ducha. El portero de turno en la mañana nos ofreció taxi para el aeropuerto, pero obviamente el taxi es auto particular que cobró caro.

2026-02-10 • via Nuitee
A
Adriana • family_with_children • mx
9
Pros:

Todo muy bien la ubicación, instalaciónes , desayuno, la habitación muy amplia muy amable el personal

Cons:

Solo que en el hotel los costos estan mucho mas económicos que la aplicación

2026-01-28 • via Nuitee
D
Dr Sergio • solo_traveller • mx
10
2026-01-22 • via Nuitee
P
Pompeyo • couple • pe
8
2026-01-20 • via Nuitee
M
Maria Teresa • couple • mx
10
TODO EXCELENTE
Pros:

ME ENCANTO LA UBICACION

Cons:

DEBEN SER MAS FLEXIBLE AL HORARIO DE ENTREGA DE CUARTO

2026-01-20 • via Nuitee
R
Roselia • family_with_children • us
9
2026-01-20 • via Nuitee
C
Caroline • family_with_children • fr
4
2026-01-20 • via Nuitee
J
JUDITH • solo_traveller • mx
7
Es un hotel muy bien ubicado pero viejo, las habitaciones son sencillas pero cómodas
2026-01-20 • via Nuitee
J
JESUS • family_with_children • mx
10
2026-01-19 • via Nuitee
V
veronica • family_with_children • us
1
2026-01-19 • via Nuitee
J
joaquin • couple • mx
10
Excelente estadía, regresamos, su DIOS nos presta vida, en 2026 vida
Pros:

Desayuno, muy bien (aunque el tercer día, ví menos fruta, tal vez fue un error humano)

Área de oportunidad: en el baño al ser tina, considero que deben poner un pasamanos al entrar (salir).

Algo que consideré raro... hay café (pero no dijeron un horario), en la noche que no esposa quiso tomar uno, resulta que era de 7 am hasta las tres de la tarde.

2026-01-19 • via Nuitee
M
MARIA CATALINA • solo_traveller • mx
8
Pros:

Todo perfecto excepto el desayuno, la verdad es muy malo

Cons:

El desayuno

2026-01-19 • via Nuitee
G
Gustavo • couple • mx
10
Perfecta
Pros:

Todo muy bien agradable

2026-01-19 • via Nuitee
A
Alma • couple • mx
10
2026-01-17 • via Nuitee
J
Judy • extended_group • us
7
Great location—avoid breakfast
Pros:

location

Cons:

I recommend that you don’t get the breakfast included. The restaurant is freezing cold in the morning! The food is adequate but tedious. There are many nearby restaurants and coffee shops to walk to that you will enjoy much more.

2026-01-15 • via Nuitee
J
Judy • extended_group • us
8
Third time here. Will try a new hotel on my next visit.
Pros:

location in historic center
hot shower and spacious bathroom
comfy beds
safe for valuables

Cons:

room was dark with poor lighting

2026-01-13 • via Nuitee
K
Karla Victoria • solo_traveller • mx
10
Pros:

El cuarto estaba de buen tamaño, las camas muy cómodas y el personal muy amable. Como era 25 de diciembre y no había servicio para desayunar el personal preparó box lunch para los huéspedes, sin duda una muy buena opción.

Cons:

Todo bien.

2026-01-11 • via Nuitee
M
Manuel • solo_traveller • mx
9
2026-01-10 • via Nuitee
M
menini • family_with_children • it
8
2026-01-05 • via Nuitee
J
Jose Ernesto • family_with_children • mx
10
Pros:

La ubicación

Cons:

Que no tiene estacionamiento ni convenio con ninguno

2025-12-29 • via Nuitee