Hotel Gillow

Hotels
8.6 (373 reviews)
Isabel La Catolica, esquina 5 De Mayo #17 , Mexico City , MX

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Family rooms
Lift / Elevator
Laundry
Luggage storage
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Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Good value
Cons:
No parking
Noisy rooms
Small room size
Limited breakfast options

Categories

Cleanliness
8.33
Generally clean but noted some issues with air circulation.
Service
9.1
Staff was helpful and friendly, with special mention of excellent service by the manager.
Location
9.34
Excellent location near historic attractions and easy access.
Room Quality
8.09
Some rooms were reported as small and noisy, but overall acceptable.
Amenities
8.52
Basic amenities were satisfactory, but some could improve.
Value for Money
8.58
Good value, considering location and services provided.
Food and Beverage
8.13
Food choices could be improved, though breakfast was noted as delicious.
Overall Experience
8.7
Overall, a pleasant stay with notable highlights in service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:09

Property Description

Historic Charm in the Heart of Mexico City

Prime Location: Hotel Gillow, established in 1875, offers a prime location in Mexico City's historic center, just a short stroll from the iconic Metropolitan Cathedral and Bellas Artes.

Luxurious Amenities: Indulge in spacious rooms featuring flat-screen TVs and private bathrooms with the option of a relaxing bath or jacuzzi, ensuring a comfortable stay.

Convenience at Your Fingertips: With a 24-hour front desk and an on-site restaurant offering room service, Hotel Gillow caters to your every need during your stay.

Ready to experience the historic charm and luxury amenities of Hotel Gillow? Book now for an unforgettable stay in Mexico City!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: MEX

Location

Guest Reviews

8.6
Based on 373 reviews
Cleanliness: 8.33
Service: 9.1
Location: 9.34
Room Quality: 8.09
Amenities: 8.52
Value for Money: 8.58
Food and Beverage: 8.13
Overall Experience: 8.7
M
MaryMaUs • family_with_children • co
8
En el corazón de CDMX
Pros:

La ubicación, amplitud de la habitación, la limpieza diaria, el edificio es hermoso. El desayuno y la atención en el Campanario muy destacable, tanto la calidad de los alimentos como el buen servicio. Otra cosa excelente, nos daban una botella de agua diaria a cada huésped, muy necesaria en CDMX

Cons:

Al llegar había un grupo grande por registrarse. Sin embargo, nos guardaron las maletas y pudimos seguir al restaurante a almorzar porque estábamos con mucha hambre. Es decir, frente a una dificultad, pudimos ser tratadas con atención y cuidado. Bueno, y que tengan canarios enjaulados, sabemos que ya toca cuidarlos, pero no seguir esta costumbre de enjaular aves...

2026-10-19 • via Nuitee
D
Diamelbis • family_with_children • us
5
2026-10-18 • via Nuitee
L
Lucina Marcela • couple • mx
10
Pros:

Todo me gusta, el hotel, el personal que ya me conoce por ser cliente frecuente, la ubicación.

Cons:

El problema de los bloqueos en la ciudad para llegar al centro histórico de CDMX

2026-10-14 • via Nuitee
R
Rabelo • solo_traveller • mx
9
El único defecto
Pros:

Me toco una habitación muy tranquila y no recibía ruido de la calle

Cons:

La chapa electrónica, fallaba, tenía que pasar varias veces la llave para poder abrir la puerta

2026-09-17 • via Nuitee
E
EDMUNDO • solo_traveller • mx
8
bien¡¡
Pros:

bien todo

Cons:

todo bien

2026-08-27 • via Nuitee
M
Marcela • solo_traveller • bo
9
2026-08-23 • via Nuitee
J
Jackie • couple • us
10
Pros:

Nice location, friendly staff

Cons:

Nothing really

2026-08-23 • via Nuitee
G
Gustavo • solo_traveller • mx
9
2026-08-10 • via Nuitee
A
alamila • family_with_children • mx
8
2026-08-10 • via Nuitee
M
Martin • solo_traveller • mx
9
2026-08-02 • via Nuitee
S
Steven • solo_traveller • cr
10
2026-07-20 • via Nuitee
C
cristina • solo_traveller • mx
8
Pros:

ubicacion

Cons:

ruido

2026-07-20 • via Nuitee
A
Aleksander • solo_traveller • pl
10
Pros:

Fajny hotel w samym centrum historycznym miasta

2026-07-14 • via Nuitee
R
Reymundo • couple • mx
10
Exelente
Pros:

El desayuno exelente y la ubicacion muy buena

2026-07-12 • via Nuitee
9
950imeldal • Family
10
Comfortable landing spot close to everything.
Pros:

Our room was clean. Staff was friendly and welcoming. Breakfast was delicious and the breakfast staff was super accommodating. Don Javier, our bellman, hooked us up with a trusted taxi driver. Natalia, our housekeeper, was friendly and helpful. Very attentive & courteous staff all around.

2026-07-10 • via Tripadvisor
H
Harald • family_with_children • de
8
Gute Option im Zentrum
Pros:

Super Lage, große Zimmer und gutes Frühstück.

Cons:

Etwas in die Jahre gekommen

2026-07-10 • via Nuitee
M
Mildred Elizabeth • couple • gt
8
2026-07-07 • via Nuitee
A
Alfaro • solo_traveller • cr
10
Pros:

Servicio al cliente

Cons:

Quizá el tamaño de la habitación de una cama, pero igual se usaba poco

2026-07-07 • via Nuitee
P
Paulina • couple • us
5
Ok, but would not stay here again.
Pros:

The Location

Cons:

First they gave me the key to someone else’s room, I walked in and someone’s else’s stuff was there. Went back to reception and told them. I reserved for a suite and it did not look like a suite, they never gave me a remote control for the tv, and we only got the electricity going in the room once, then it would not stay on and we were in the dark the rest of the night and morning we were leaving.

2026-07-06 • via Nuitee
L
Luz Maria • family_with_children • mx
4
2026-07-03 • via Nuitee