Maison L'OCCITANE

Hotels
7.3 (47 reviews)
Rua da Patinagem, Cotai, Macau , Macau , mo

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Facilities

Free beach shuttle
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Comfortable beds
Cons:
Limited parking
Expensive breakfast
No spa services

Categories

Cleanliness
4.5
Guests had mixed reviews about cleanliness, with some mentioning it was not up to par.
Service
4
Service was a major concern for guests, with many complaints about staff friendliness and overall service quality.
Location
3.5
Transportation options and proximity to key landmarks were highlighted as inadequate by guests.
Room Quality
5
Rooms were criticized for not meeting guest expectations, with concerns about maintenance.
Amenities
2.5
Lack of gym facilities and spa services were major drawbacks mentioned by guests.
Value for Money
2
Pricing was a significant issue for many guests, who felt the value was not fair for the services offered.
Food and Beverage
2.5
Breakfast quality and variety were criticized, contributing to the negative feedback on food services.
Overall Experience
3
The overall experience fell short of guest expectations, resulting in many expressing discontent and a lack of willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-24 01:08

Property Description

Luxurious 4-Star Stay in Macau

Convenient Location: Situated in Macau, Maison L'OCCITANE is within close proximity to key attractions like the Museum of Taipa and Coloane History and Macau Tower Convention & Entertainment Centre.

Top-Notch Amenities: Enjoy a relaxing stay with access to an indoor pool, a bar, a restaurant, and convenient services such as a 24-hour front desk, concierge, and free shuttle service.

Modern Comfort: With free WiFi throughout the property, guests can stay connected while exploring nearby landmarks like Lilau Square and Mandarin's House.

Book now for an unforgettable experience at Maison L'OCCITANE in Macau!

Check-in and check-out hours:

Location

Guest Reviews

7.3
Based on 47 reviews
Cleanliness: 4.5
Service: 4
Location: 3.5
Room Quality: 5
Amenities: 2.5
Value for Money: 2
Food and Beverage: 2.5
Overall Experience: 3
R
RODRIGO • friends
6
Pros:

El personal no es empatico, servicio malo.

2025-07-07 • via Nuitee
B
Beatriz Alejandra • partner
10
Pros:

Really nice place,close to the Lisboa hotel too

2025-05-02 • via Nuitee
K
Kathy • young couple • hk
5
Passable
2025-04-26 • via Nuitee
Y
Yuk • young couple • hk
3
won't come back again
Pros:

breakfast is not good.
transportation is poor.
cleanness is so so.
staff is not too friendly
can't believe an ashtray is found in the toilet.

Cons:

services,
cleanliness
breakfast
transportation
price is not fair at all
no gym is unacceptable
not a good deal

2025-04-07 • via Nuitee
W
Wing Yiu
8
Pros:

可惜不是日式有暖板的坐廁, 否則會加分.

2024-12-20 • via Nuitee
C
Cat • family
4
Pros:

地方不清潔,沒有SHOWER GEL

2024-11-15 • via Nuitee
M
MEI LIN PHYLLIS • family_with_children
6
Pros:

Overall is OK for this hotel and just the location and transport not so convienient.

2024-09-09 • via Nuitee
B
Bul • solo traveller • ss
10
Exceptional
Pros:

Services

Cons:

Service

2024-08-14 • via Nuitee
V
Verified traveler
6
有待改善
Pros:

位置比較偏，前台的職員安排不妥當，當天下午4點到，說只有尾房，不然就要等2小時；然後問職員很多事情，比如說旁邊的餐廳在哪裡，都是說不知道，不清楚；很多都是新入職的感覺，服務有待改善

2024-07-15 • via Nuitee
M
masaki
10
Pros:

綺麗

2024-04-17 • via Nuitee
I
Irina • solo traveller • ca
10
Highly recommend! Will come again!
Pros:

Absolutely loved everything about this hotel!! It’s perfect for young people, and families with kids too. There is even a cinema there! Lots of Korean couples book it, and they know quality things!

Cons:

N/A

2024-03-31 • via Nuitee
J
Joanne • family with young children • my
8
Newest value for money modem stay
Pros:

Nice newest hotel in outer Cotai area. It's quiet and not so crowded. The hotel is in a small mall with few shops and eateries. There are shuttle services to Wynn Casino and airport. A 15 min walk to main Cotai area. Next door is the Grand Lisboa Hotel.where the newest Yaohan Mall is located. Overall a nice value for money hotel.

Cons:

The buffet breakfast at the Stanley's Cafe is limited and unpalatable. My suggestion is that they give a simple set menu option with better quality food. We had dinner and the alacarte menu was good.

2024-01-29 • via Nuitee
S
siu to
6
Pros:

早餐實在太不像樣，要俾錢的應該冇可能咁差。必須要大大提升早餐的質量，否則避孕嘅感覺好差。並且沒有配套。如果地方偏僻沒有酒店車可以到達，只能夠坐到附近的酒店步行去這一間酒店。大堂的裝飾亦都非常簡單，聖誕節的氣氛並不濃厚，和其他的酒店簡直冇得比，但係收費又並不便宜。

2023-12-17 • via Nuitee
W
Wendy • young couple • hk
10
Exceptional
2023-11-17 • via Nuitee
C
Chi Hang
4
Pros:

Low value for money

2023-11-11 • via Nuitee
L
Lai Wan • partner
4
Pros:

酒店仍很新，設施如健身室和賭場都未開放。餐廳美食又選擇少。交通又少又疏，出氹仔碼頭穿梭巴士要15：00後才開始，一小時一班，浪費旅客的時間。這地區如世外桃源，非常不方便，下次不會再來呀!

2023-11-06 • via Nuitee
Y
Yin-Chieh • partner
8
Pros:

床很好睡，但特色不足。交通車能再早一點發車會更好。

2023-10-11 • via Nuitee
W
Wing • family with young children • au
10
So enjoy during my staff.
Pros:

Food, quiet, cleaniliness, helpful from staff

Cons:

Not much to say

2023-10-10 • via Nuitee
M
Mabelle • family with young children • hk
5
I would not stay here again.
Pros:

Room was very spacious, and clean. They provided some coupons for food, which was great.

Cons:

1. Checking in and reception was confusing, and the receptionist was not very helpful. They spoke very minimal English so that didn't help either. 2. We booked 2 rooms, and the AC in my parents room (1113) broke. They came to fix it in the middle of the night and my parents didn't sleep till 4am. 3. Breakfast was disappointing, and no fruit 4. Location is by the convention center, you'll need a taxi which is very difficult to come by

2023-09-26 • via Nuitee
J
Judy • group • hk
8
Very good
Pros:

Nice breakfast buffet with some choices of food items and quite good taste. Sufficient food and clean hygiene for dining.
Just the location of hotel is not so convenient.

2023-09-14 • via Nuitee