Hotel La Castella

Hotels
7.1 (1145 reviews)
Calle 8 Avenida 10 Diagonal a la bomba La Castellana, Edif esquinero , San José , cr

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Facilities

Non-smoking rooms
Family rooms
Facilities for disabled guests
Non-smoking throughout
Private check-in/check-out
Wheelchair accessible
Allergy-free room
Outdoor furniture
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Comfortable beds
Good internet
Cons:
Cockroaches
Noisy at night

Categories

Cleanliness
4.73
Several reviews mention cockroaches and filthy rooms, indicating significant cleanliness issues.
Service
7.21
Service was described as polite but with significant communication issues and lack of responsiveness to complaints.
Location
8.75
Many reviews commend the location as central and convenient, although it's also mentioned to be noisy.
Room Quality
5.7
Rooms were described as comfortable but with significant issues, especially regarding cleanliness and noise.
Amenities
6.23
Facilities were deemed basic, lacking sufficient towels and toiletries; however, there were some transport options available.
Value for Money
9.69
Reviewers indicated that the price was reasonable for what was provided, especially considering the location.
Food and Beverage
7.74
No specific mentions, but the presence of nearby restaurants suggests standard offerings for the area.
Overall Experience
6.71
Overall experience appears mixed due to severe cleanliness issues and poor service, despite some positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:44

Property Description

Convenient Location
Hotel La Castella is ideally situated within close proximity to popular attractions such as La Sabana Metropolitan Park and Estadio Nacional de Costa Rica, making it a perfect choice for travelers looking to explore San José.

Modern Amenities
Enjoy a comfortable stay at our 1-star hotel with conveniences like a 24-hour front desk, free WiFi, and flat-screen TVs with satellite channels in all guest rooms. Each room is equipped with a wardrobe, private bathroom, and free toiletries for your convenience.

Nearby Attractions
Explore nearby points of interest such as Parque Diversiones and Alejandro Morera Soto Stadium, all within a short distance from the hotel. With Tobías Bolaños International Airport just 7 km away, your travel plans are made easy at Hotel La Castella.

Ready to experience comfort and convenience in San José? Book your stay at Hotel La Castella now.

Important information:

Please note that the door opens to the left and closes to the right. We have had several property damages for this reason.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.1
Based on 1145 reviews
Cleanliness: 4.73
Service: 7.21
Location: 8.75
Room Quality: 5.7
Amenities: 6.23
Value for Money: 9.69
Food and Beverage: 7.74
Overall Experience: 6.71
A
Apostle Magnus Moseray • solo_traveller • us
5
Pros:

The location was excellent but the facility was below standard. Too many cockroaches and the mattress was very hard and extremely uncomfortable.

Cons:

The facility, the mattress

2026-04-30 • via Nuitee
C
Cyntia • couple • ar
7
2026-04-30 • via Nuitee
Y
Yalily • family_with_children • cr
10
excelente servicio
Pros:

Dormitorio

Cons:

Todo bien

2026-04-29 • via Nuitee
E
Espinales rivas • family_with_children • ni
8
2026-04-29 • via Nuitee
J
jerrome fillon • solo_traveller • fr
7
Pros:

Le parking public qui n'est pas loin

Cons:

Le bruit toute la nuit,la fenêtre donne au-dessus d'un feu rouge.
Équipements minimum, service très moyen.

2026-04-29 • via Nuitee
N
noilly zuñiga bolaños • solo_traveller • cr
10
Pros:

El silencio del lugar

Cons:

La ubicación sus alrededores

2026-04-28 • via Nuitee
D
DANIEL ALEXANDER • solo_traveller • cr
8
Pros:

Céntrico, precio aceptable

2026-04-28 • via Nuitee
S
Segura • solo_traveller • cr
5
Lo que hacer ver o quedar mal a una empresa.
Pros:

Me gusta la hubicacion del hotel, comodidad del lugar.

Cons:

En esta ocasión lo que no me gustó, fue que me cobraron mas de lo que tenia que pagar, por ejemplo: Me tocaba pagar US$28,48 Un equivalente de 12,759.04 Colones al cambio del dólar del día martes 21 de abril. Y la de recepción me cobro 14,300 colones. Se le informo de que era menos y la repuesta que me dio fue que si me parecía bueno y si no, ni modo.
Otra cosa que no me gustó fue que por segunda ocasión me dieron la habitacion 308. Esa habitacion tiene un mal olor y su sanitario contaba con dispositivos inadecuados.

2026-04-23 • via Nuitee
J
Jose Antonio • solo_traveller • cr
10
2026-04-22 • via Nuitee
C
Cory • solo_traveller • kr
9
Simple. Central. Clean.
Pros:

Nothing special. Had everything a simple traveler needs.

Cons:

Other reviewers complaining. People need to stop reviewing budget places on a 5 star scale.

2026-04-20 • via Nuitee
Y
Yarin • couple • il
1
2026-04-18 • via Nuitee
L
LUIS ALBERTO • family_with_children • cr
3
Pros:

Nada

Cons:

Todo

2026-04-17 • via Nuitee
E
Elke • solo_traveller • de
5
Cons:

Zimmer ohne Fenster

2026-04-15 • via Nuitee
T
Tommaso • solo_traveller • it
3
Pros:

Si salva solo il prezzo basso per il Costa Rica

Cons:

Innanzitutto la posizione é terribile perché in una zona pericolosa, ma questo non é colpa dell’hotel.
Lo staff é scortese e sembra infastidito dalla tua presenza.
Per non parlare delle camere; il lenzuolo é pieno di macchie come i cuscini, non mi hanno dato nessuna coperta e gli asciugamani in dotazione erano sporchi e puzzavano di fumo. Per non parlare degli scarafaggi per terra e il rumore che si sentiva dalla strada perché la stanza non era ben insonorizzata. Non sono riuscito a dormire. Terribile

2026-04-13 • via Nuitee
D
daihua • family_with_children • cn
5
太脏了，这家酒店！
Pros:

地理位置较好

Cons:

1.我住了8天，没有见过一次工人搞卫生；2.他们的地垫很脏，看上去2年没有清洗过；3.工作人员很懒，整天坐着聊天，不做任何工作；4.我每天自己做卫生，但是我用塑料袋装好放在门口的垃圾，居然3天工作人员才收走。

2026-04-13 • via Nuitee
A
Alicia • extended_group • ch
6
2026-04-11 • via Nuitee
D
David • solo_traveller • sk
5
2026-04-09 • via Nuitee
G
Gustavo • family_with_children • pa
10
2026-04-09 • via Nuitee
P
pablo • family_with_children • ar
10
Pros:

Ubicación cocina equipada vistas a la ciudad

Cons:

Todo bien

2026-04-08 • via Nuitee
A
Alban • couple • fr
1
2026-04-08 • via Nuitee