Hays Suites Hotel

Hotels
8.1 (417 reviews)
Wood Avenue , Nairobi , ke

listing image 1
Show all photos

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Good location
Cleanliness
Value for Money
Cons:
Limited breakfast options
Service concerns at reception

Categories

Cleanliness
7.93
Generally clean as mentioned multiple times, though some complaints regarding water temperature.
Service
8.4
Friendly staff mentioned but had some concerns regarding reception handling.
Location
8.94
Highlighted as a great location with easy access to amenities.
Room Quality
7.89
Rooms are spacious and clean, but some issues with temperature and noise.
Amenities
7.42
Limited breakfast options and some missing amenities like TV channels.
Value for Money
8.38
Good value for the pricing with overall satisfaction.
Food and Beverage
7.43
Breakfast is good but limited with some issues raised about timing.
Overall Experience
8.4
Positive experiences generally, despite a few complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 03:38

Property Description

City Views Terrace
Enjoy stunning city views from the terrace at Hays Suites Hotel, located just 5 km from Kenyatta International Conference Centre. The perfect spot to relax and take in the vibrant cityscape.

Diverse Dining Options
Indulge in a culinary journey at our on-site restaurant offering African, British, and Ethiopian cuisine. Special dietary requests are catered to with vegetarian, dairy-free, and halal options available.

Comfortable Rooms with Modern Amenities
Experience comfort in every corner with rooms featuring a seating area, flat-screen TV, safety deposit box, and a private bathroom with premium toiletries. Our 2-star hotel also provides free WiFi, room service, and a 24-hour front desk for your convenience.

Book your stay at Hays Suites Hotel now for a memorable experience in Nairobi!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JKI

Location

Guest Reviews

8.1
Based on 417 reviews
Cleanliness: 7.93
Service: 8.4
Location: 8.94
Room Quality: 7.89
Amenities: 7.42
Value for Money: 8.38
Food and Beverage: 7.43
Overall Experience: 8.4
G
Green • solo_traveller • us
10
2026-07-08 • via Nuitee
E
Emily • solo_traveller • nl
5
Just okay.
Pros:

If you are on a budget, may be this could work

Cons:

The breakfast was extremely limited. The customer service was on “bare minimum”. One lady from the kitchen had a very bad attitude each time. Some pictures from my well made bed. Let’s say it was just bare minimum experience

2026-07-03 • via Nuitee
Y
Yan • extended_group • cn
5
Pros:

员工非常友好，不管是餐厅员工，还是前台员工都非常Nice

Cons:

吵，吵闹

2026-06-25 • via Nuitee
B
Bastian • solo_traveller • de
10
2026-06-22 • via Nuitee
J
Jenny • couple • gb
8
Perfect stay on a budget for exploring Nairobi
Pros:

Great for our needs. Located within walking distance of Malls, bars and restaurants. Close by Uber to Museums, National Park, Giraffe & Elephant Centre and many more interesting attractions.
A good breakfast although limited choice, but perfectly adequate. Spacious rooms with fridge, tea, coffee, kettle. Hot water shower. The staff were amazing, extremely helpful and welcoming. Bottled water was unlimited. We would stay again if budget hotel required.

Cons:

It was a little tired. Needs a bit of a refurb. There is a lot of building work going on around but not noisy. Once the new apartment blocks are completed it will be fine, although don’t expect stunning views!

2026-06-14 • via Nuitee
D
Dr. Mohsen • couple • kw
6
Not bad for one night
Pros:

Location

2026-06-11 • via Nuitee
D
Denys • solo_traveller • ua
9
2026-06-08 • via Nuitee
B
Bruno Sarcoli • solo_traveller • it
10
Una garanzia
Pros:

Una sicurezza,ormai e qualche anno che e' il mio hotel a Nairobi ottimo anche il ristorante sebbene un po' sfornito

Cons:

Tutto ok

2026-06-07 • via Nuitee
N
NICOLE • solo_traveller • it
10
Un momento di relax nel caos di Nairobi
Pros:

Letto comodissimo. primo hotel ad avere in phone dopo 1 settimana a Nairobi! Colazione abbondante e molto buona. stanza ben arredata, pulita, spaziosa

2026-05-21 • via Nuitee
K
Klaus • solo_traveller • de
8
Pros:

Everything

Cons:

Nothing

2026-05-13 • via Nuitee
G
Gabrielle • solo_traveller • cd
9
Appréciation
Pros:

L'accueil impeccable.

Cons:

Rien à signaler

2026-04-28 • via Nuitee
T
Thomas Thieme • solo_traveller • de
7
2026-04-19 • via Nuitee
C
Clare Evangeline Glover • solo_traveller • us
8
Clare G (usa)
Pros:

All the employees are wonderful, Mary, Rosemary, Carolina, the man by the gate.big room, hot water, kettle and refrigerator. Fan , comfortable bed.
The breakfast was real good.
Wifi , good location, close to everything.

Cons:

Nothing

2026-04-05 • via Nuitee
S
Svetlana • solo_traveller • ru
8
Хороший отель для кратковременных поездок
Pros:

Чистота, местоположение, персонал услужливый, но не всегда внимательный , вопросы решались довольно быстро . Хорошие сытные завтраки.

Cons:

В номере не было фена и холодильника

2026-04-03 • via Nuitee
M
Maxamuud • solo_traveller • gb
9
I Left my Second Mobile Samzung Room 303 Please and Thanks any Email or Feed back Will be Great Pl
Pros:

Ok bad

Cons:

No

2026-03-29 • via Nuitee
M
Mubarik • couple • so
10
Nice Hotel and with friendly staff
Pros:

Space, location and cleanness

Cons:

Breakfast was just average

2026-03-27 • via Nuitee
A
Abdulsalam • solo_traveller • us
5
Cons:

One of the ladies who work at the restaurant was always very rude. No customer service

2026-03-24 • via Nuitee
Y
Yu • solo_traveller • ke
8
2026-03-20 • via Nuitee
D
Duarte • solo_traveller • pt
8
2026-03-09 • via Nuitee
K
kayanda • solo_traveller • tz
5
2026-03-07 • via Nuitee