Hays Suites Hotel

Hotels
8.1 (389 reviews)
Wood Avenue , Nairobi , ke

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Room service
Terrace
Pets allowed
Shuttle service (additional charge)
Grocery deliveries
Kid meals
Pet bowls
See all facilities

Review Highlights

Pros:
Good location
Cleanliness
Value for Money
Cons:
Limited breakfast options
Service concerns at reception

Categories

Cleanliness
7.93
Generally clean as mentioned multiple times, though some complaints regarding water temperature.
Service
8.4
Friendly staff mentioned but had some concerns regarding reception handling.
Location
8.94
Highlighted as a great location with easy access to amenities.
Room Quality
7.89
Rooms are spacious and clean, but some issues with temperature and noise.
Amenities
7.42
Limited breakfast options and some missing amenities like TV channels.
Value for Money
8.38
Good value for the pricing with overall satisfaction.
Food and Beverage
7.43
Breakfast is good but limited with some issues raised about timing.
Overall Experience
8.4
Positive experiences generally, despite a few complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 03:38

Property Description

City Views Terrace
Enjoy stunning city views from the terrace at Hays Suites Hotel, located just 5 km from Kenyatta International Conference Centre. The perfect spot to relax and take in the vibrant cityscape.

Diverse Dining Options
Indulge in a culinary journey at our on-site restaurant offering African, British, and Ethiopian cuisine. Special dietary requests are catered to with vegetarian, dairy-free, and halal options available.

Comfortable Rooms with Modern Amenities
Experience comfort in every corner with rooms featuring a seating area, flat-screen TV, safety deposit box, and a private bathroom with premium toiletries. Our 2-star hotel also provides free WiFi, room service, and a 24-hour front desk for your convenience.

Book your stay at Hays Suites Hotel now for a memorable experience in Nairobi!

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JKI

Location

Guest Reviews

8.1
Based on 389 reviews
Cleanliness: 7.93
Service: 8.4
Location: 8.94
Room Quality: 7.89
Amenities: 7.42
Value for Money: 8.38
Food and Beverage: 7.43
Overall Experience: 8.4
D
Duarte solo_traveller pt
8
2026-03-09 via Nuitee
K
kayanda solo_traveller tz
5
2026-03-07 via Nuitee
K
KASAI solo_traveller rw
8
2026-03-02 via Nuitee
A
Annabell solo_traveller ke
8
Good, would recommend
Pros:

It's decent and reasonably priced

Cons:

The beddings were a bit thin but they brought me a heater so I was comfortable. The parking was not the most convenient but they have tried to resolve as best as they can.

2026-03-01 via Nuitee
D
DT solo_traveller ke
9
2026-02-28 via Nuitee
F
Finn couple de
8
2026-02-27 via Nuitee
D
Djino solo_traveller ke
10
Pros:

I really enjoyed my stay at this hotel. The place is spotless, the staff are genuinely friendly, and it's situated in a safe neighbourhood. You can comfortably work late into the night before heading out to a nearby supermarket. This will definitely be my go-to hotel whenever I travel to Nairobi.

2026-02-22 via Nuitee
H
Hakimjee couple tz
9
2026-02-14 via Nuitee
Y
Yu solo_traveller ke
7
Friendly staff
Pros:

Friendly staff, clean room, good location and hot shower

Cons:

Breakfast was not attractive for me because no fruits when I stayed there.

2026-02-13 via Nuitee
K
Koffi Benjamin Lucien couple dk
8
2026-02-11 via Nuitee
A
Ali couple ca
10
2026-01-30 via Nuitee
A
Abdulshakur solo_traveller so
10
2026-01-21 via Nuitee
I
Ian solo_traveller ke
7
Amazing stay, good location
Pros:

The price and the room size. This is amazing for a Kilimani location.

Cons:

The breakfast is good but limited

2026-01-20 via Nuitee
V
Vali couple gb
10
Would heartily recommend, thank you for looking after us so well.
Pros:

Hasan was very helpful as well as the breakfast chefs, cleaners and brilliant porters. Amazing staff. Delicious breakfast cooked to order and preferences respected too. Help was quickly given with luggage. Good WiFi. Comfortable and clean room Mashallah.

2026-01-19 via Nuitee
G
Guled solo_traveller us
10
2026-01-19 via Nuitee
S
Sydney couple za
10
Cons:

The shower, they use curtains which doesn't protect the water from spilling out, which then makes the whole bathroom messy..

2026-01-16 via Nuitee
M
Mirko couple hr
4
2026-01-15 via Nuitee
N
Naima solo_traveller fr
9
2026-01-12 via Nuitee
F
Felix couple ke
8
2026-01-11 via Nuitee
M
Mario extended_group it
7
2026-01-09 via Nuitee