Balkon Boutique Hotel

Hotels
8.5 (350 reviews)
Avenida 10 entre calle 60 y 62 , Playa del Carmen , mx

listing image 1
Show all photos

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Tour desk
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great location near beach
Cons:
Some noise disturbances
Issues with cleanliness and maintenance

Categories

Cleanliness
8
Some mentioned issues with room quality and maintenance, affecting the overall cleanliness impression.
Service
9
Consistently highlighted as friendly and helpful across multiple reviews.
Location
8.5
Positive aspects noted about the proximity to the beach and key attractions, despite some distance from the center.
Room Quality
8
Rooms were described as comfortable and well-maintained, but some reviews mentioned issues with comfort and maintenance.
Amenities
8.5
Amenities positively mentioned, although some areas for improvement exist.
Value for Money
8.5
General consensus on great value for the price paid.
Food and Beverage
8.5
Not explicitly mentioned, but coffee and tea quality were positively highlighted.
Overall Experience
9
Overall satisfaction with various positive experiences shared in reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 21:04

Property Description

Luxurious Stay in Playa del Carmen

Charming Accommodations: Experience comfort and style in every room at Balkon Boutique Hotel, complete with modern amenities including flat-screen TVs, air conditioning, and private balconies in select rooms.

Relaxation and Convenience: Unwind by the outdoor swimming pool, take advantage of the free WiFi, and explore the area with ease using the tour desk services. Enjoy the convenience of airport transfers and bicycle rentals for a seamless stay.

Ideal Location: Perfectly situated near Playa del Carmen Beach and various attractions, including Playacar Beach and ADO International Bus Station, our hotel offers easy access to the best of the area.

Ready to experience the charm of Balkon Boutique Hotel? Book your stay now for a memorable getaway in Playa del Carmen!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.5
Based on 350 reviews
Cleanliness: 8
Service: 9
Location: 8.5
Room Quality: 8
Amenities: 8.5
Value for Money: 8.5
Food and Beverage: 8.5
Overall Experience: 9
M
Marco • family_with_children • cl
10
2026-04-18 • via Nuitee
S
Sara • solo_traveller • at
8
2026-04-16 • via Nuitee
M
Maxi Casanova • solo_traveller • ar
10
Pros:

La terraza, y el personal

Cons:

Como fue mi primera vez en playa del carmen y me movi en colectivo me parecio un poco lejos

2026-04-11 • via Nuitee
A
Alexandre • solo_traveller • es
8
Confortable, sans intérêt, trop cher. Quartier laid.
Pros:

Chambre confortable. Personnel attentif. Hôtel sans charme. Quartier sans intérêt. Beaucoup trop cher pour ce que c'est, à l'image donc de Playa del Carmen, ce parc d'attractions pour touristes imbéciles. Allez au Mexique, c'est mieux.

Cons:

ambre confortable. Personnel attentif. Hôtel sans charme. Quartier sans intérêt. Beaucoup trop cher pour ce que c'est, à l'image donc de Playa del Carmen, ce parc d'attractions pour touristes imbéciles. Allez au Mexique, c'est mieux.

2026-04-10 • via Nuitee
A
Angelica • family_with_children • ie
8
Pros:

Nice room, a bit small. Swimming on the roof is nice and you can see the sea. Nice TV and good size bathroom.

Cons:

The bathroom stinks of sewerage, it rained and that’s when the bad smell started. It was BAD!!

2026-04-08 • via Nuitee
E
Evita • extended_group • lv
9
Pros:

Neliela, ļoti omulīga un sakopta viesnīca, viesnīcas numurs bija tīrs, plašs un mājīgs. Lai arī viesnīca atrodas uz galvenās ielas, trokšņi no rosīgās ielas numuriņā netraucē. Viesnīcas vestibilā ir iespēja pagatavot tēju, kafiju un ieturēt vieglas brokastis ar blakus veikalā nopirktajam uzkodām. Papildus bonuss viesnīcai ir jumta terase ar baseinu, kur draugu kompānijā vakarā iemalkot vīnu un kavēties atmiņās par dienas laikā gūtajiem Meksikas iespaidiem ! Lieliska atrašanās vieta, dažu minūšu gājienā no galvenās pastaigu ielas. Tāpat dažu kvartālu attālumā atrodas lieliska pludmale. Atsaucīgs un izpalīdzīgs apkalpojošais personāls ! Noteikti šo viesnīcu iesaku !

2026-03-31 • via Nuitee
L
Linda • couple • fi
10
Pros:

Hotel staff was really friendly and nice. Our room was clean and air condiotion worked really well.
Roof terrace was awesome with really good views. Pool was clean.

2026-03-26 • via Nuitee
M
Magaly • couple • pe
8
Grata estadía.
Pros:

La atención de las personas en el front, muy amables y siempre disponibles. No tuvimos problemas con la seguridad y limpieza del hotel. Por otro lado el hotel está muy cerca de la quinta avenida y la playa, 10 minutos caminando.

Cons:

No tienen servicio de restaurante, había una afiliación de un restaurante a 1 cuadra del hotel.

2026-03-11 • via Nuitee
M
Melanie • solo_traveller • mx
8
2026-03-06 • via Nuitee
M
Magdalena • couple • de
7
2026-03-03 • via Nuitee
M
Martin • couple • ch
8
2026-02-28 • via Nuitee
A
Andrés Felipe • family_with_children • cr
7
Hotel para estar lejos del bullicio.
Pros:

El personal es muy atento y amable, ayudan todo el tiempo.

Cons:

La ubicación es un poco alejada de lo principal. Si vas en carro genial si vas a moverte a pie no es muy conveniente. Se te aumento mucho el gasto en taxis. Lastimosamente me tocó del lado del pasillo en un segundo piso, escuchaba todo.

2026-02-24 • via Nuitee
K
kristin • solo_traveller • ca
9
2026-02-22 • via Nuitee
M
Marijke • couple • nl
9
Fijne tijd gehad
Pros:

Goede ligging, niet al te ver van het centrum, maar wel uit de drukte.
Fijn dat ze onbeperkt, water, koffie en thee hadden.
De kamer was prima, goed bed.
Personeel was erg vriendelijk.

Cons:

Geen ontbijt, maar ernaast is een klein bakkerijtje waar je eventueel je ontbijt kan halen.

2026-01-26 • via Nuitee
D
Dominic • extended_group • ch
1
Fake Boutique Hotel
Cons:

Absolutes Fake- Boutique Hotel!
Wir hatten eine Suite mit Balkon gebucht. Mit Suite hat das Zimmer nichts zu tun. Das Zimmer ist genau gleich winzig klein wie die normalen und Balkone sind NICHT vorhanden! Als Balkon wird ein 30cm Vorsprung definiert, der nicht breit genug ist um zu sitzen, es gibt auch keine Stühle!
Uns war bewusst, dass wir in der Stadt sind und das es da zu Verkehrslärm kommt aber in diesem Hotel spielt es keine Rolle ob die Fenster offen oder geschlossen sind, der Lärm ist ohrenbetäubend selbst im 2. OG. Schlafen war absolut unmöglich!
Bei der Ankunft hat nichts funktioniert im Zimmer:
- Toilettenspülung war defekt
- Kühlschrank funktionierte nicht
- Safe funktionierte nicht

Viele der guten Bewertungen sind wohl selbst geschrieben oder gekauft, denn die stimmen überhaupt nicht mit dem vorgefundenen Gegebenheiten überein!
Sobald man sich beschwert, wurden die Angestellten unfreundlich und liessen jegliche Kooperation vermissen.

2026-01-21 • via Nuitee
P
Pierre • couple • fr
8
2026-01-20 • via Nuitee
J
Jose • family_with_children • mx
8
2026-01-19 • via Nuitee
A
Adelina • family_with_children • br
10
Foi um ótimo custo-benefício.
Pros:

O terraço, a decoração e o atendimento.

Cons:

Foi preciso trocar o cofre do meu quarto, porque não estava funcionando e isso tomou certo tempo, mas os funcionários fizeram de tudo para agilizar. A minha cama não era muito confortável, o colchão tinha partes afundadas, mas a cama da minha filha estava boa.

2026-01-17 • via Nuitee
A
Andres felipe • family_with_children • co
6
Calidad precio no me gusto me parecio muy costoso para los servicios que presta
Pros:

Limpio

Cons:

Las. Toallas rotas , cafetera mala.

2026-01-14 • via Nuitee
W
Willy • couple • de
10
Everything you need!
Pros:

Amazing rooftop terrace with a pool and a view of the ocean. Good location to walk to the public beach as well as to the centre. Very friendly and kind staff. Would stay every time again.

2026-01-13 • via Nuitee