The LUMA Hotel, a Member of Design Hotels

Hotels
•
Design Hotels
9.2 (1292 reviews)
Lot 2-5, Block A Sutera Avenue,Sembulan , Kota Kinabalu , my

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Comfortable rooms
Friendly staff
Convenient location
Cons:
Limited breakfast options
Noise from neighboring areas
Booking issues reported

Categories

Cleanliness
9.38
Rooms are always clean and nicely designed.
Service
9.85
The staff are friendly and helpful, and they arranged extra amenities for special needs.
Location
9.39
Conveniently located near the airport and good restaurants.
Room Quality
9.34
The room is spacious, with just the right lighting, and very comfortable.
Amenities
8.87
Great bathroom and comfortable bedding; however, breakfast could be better.
Value for Money
8.83
Good value with a beautiful room but overpriced breakfast.
Food and Beverage
8.38
Breakfast was okay but appeared to be understaffed at times.
Overall Experience
9.55
Very good overall experience with a few suggestions for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-27 01:38

Property Description

Convenient Location in Kota Kinabalu
Experience easy access to the city's attractions, with Filipino Market Sabah just a short distance away.

Modern Amenities and Services
Enjoy concierge services, a fitness centre, and complimentary WiFi during your stay.

Delicious Dining Options
Indulge in a variety of breakfast choices each morning, including buffet, continental, and Asian options.

Ready to experience comfort and convenience at The LUMA Hotel? Book your stay with us now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

10% F&B discount is only applicable at Jojo restaurant & Flow coffee

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Private parking is possible on site (reservation is not possible) and charges may be applicable.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children from 1 year old to 2 years old stay for free when using an available cot.
    People 13 years old and over stay for MYR 116 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 1292 reviews
Cleanliness: 9.38
Service: 9.85
Location: 9.39
Room Quality: 9.34
Amenities: 8.87
Value for Money: 8.83
Food and Beverage: 8.38
Overall Experience: 9.55
S
Shasya • couple • sg
6
2026-05-06 • via Nuitee
A
ardila • couple • bn
10
2026-05-06 • via Nuitee
K
KPM-Guru • solo_traveller • my
10
2026-05-05 • via Nuitee
Y
Youri A • solo_traveller • nl
9
Cons:

Ontbijt is wat weinig voor zo'n luxe / duur hotel.

2026-05-03 • via Nuitee
R
Rana • couple • au
10
Pros:

Everything was amazing. Only improvement needed is the breakfast. Not very good at all.

Cons:

The breakfast was mid.

2026-05-01 • via Nuitee
S
See Mun • solo_traveller • my
10
2026-04-27 • via Nuitee
M
Michael • couple • gb
8
Well located modern hotel with excellent staff. Highly recommend
Pros:

Modern design but very comfortable

Cons:

Nothing to dislike

2026-04-27 • via Nuitee
N
Nabilah • family_with_children • sg
9
LUMA Hotel - Beautiful and Convenient
Pros:

Direct parking in front of the hotel. Location wise nearby to a few malls all within 15 min drive. Room was really spacious. The bathroom fittings were all beautiful and of quality. Very clean hotel and beds were also very comfortable. Hotel slightly more expensive compared to the others in the area but it was worth the comfort we had.

Cons:

The breakfast spread was not very impressive so not worth it in my opinion. The scrambled eggs that the chef made was beautiful though.

2026-04-26 • via Nuitee
A
Astrid • solo_traveller • gb
9
Pros:

Our upgraded room was great, spacious and with a very good bed. The restaurant is very good and has the most extensive and amazing winelist we've seen in a long time.

2026-04-25 • via Nuitee
W
Wahidah • family_with_children • bn
10
Honestly, such a good stay for us and the kids—we’re already looking forward to coming back.
Pros:

I really liked how thoughtful everything felt — the space was clean, cozy, and not too overwhelming, which made it so easy to just settle in with the kids. The design is simple but aesthetic, very calming after a long day out.

Cons:

Not much to complain about, but I do wish there was room service for convenience—especially when you just want to stay in and rest with the kids. A swimming pool would’ve been nice too. But at the same time, we got a room with a bathtub which my kids absolutely loved, so that made up for it.

2026-04-24 • via Nuitee
J
julie • family_with_children • sg
9
2026-04-22 • via Nuitee
P
Physioradley • solo_traveller • gb
7
Great location for easy access airport, Sutera Marina and imago shopping centre
Pros:

Wonderful deco design. Very comfortable bed. Absolutely love the bath and shower! Jojo restaurant staff were so welcoming and friendly.

Cons:

Reception staff not welcoming

2026-04-20 • via Nuitee
L
L C • couple • us
9
Excellent stay. Good place for relaxing stay. Easy access to food and shopping.
Pros:

Room was nice and big.
Nice ammenities were provided
Access was secure with roomkey
Staff was helpful and courteous

Cons:

LIft/Elevator and passageway had no air conditioning

2026-04-19 • via Nuitee
P
Pratik • couple • gb
7
nice stay
Pros:

- good clean rooms
- modern
- simple breakfast

2026-04-19 • via Nuitee
H
Heidi • family_with_children • zw
9
The Luma is a welcoming beautiful oasis to return to after a hot day of exploring.
Pros:

It was beautifully designed, spacious rooms and clean.

Cons:

Slightly further way from the main resturant area then expected but not a big problem.

2026-04-18 • via Nuitee
Y
YONG7 • Business • Kuala Lumpur, Wilayah Persekutuan
10
“Remarkable Service from the LUMA Hotel Staff”
Pros:

LUMA Hotel, Kota Kinabalu, Sabah

I stayed at LUMA Hotel Kota Kinabalu from 15 to 17 April 2026, and had a thoroughly pleasant experience.

This boutique hotel offers tastefully designed rooms that are both comfortable and well-appointed with all essential amenities. The rooms were spotlessly clean, and the air-conditioning operated silently and efficiently—contributing to a very restful stay. The warm colour scheme further enhanced the inviting atmosphere.

What truly sets this hotel apart, however, is its people. From the moment you arrive, you are warmly greeted by the reception staff—consistently courteous, attentive, and always smiling throughout the day. The General Manager, Mr. Gordon Seet, was personally present in the lobby to welcome guests, which added a thoughtful and personal touch.

The bell service team was equally impressive. Whether arriving or departing, they went beyond routine duties, offering assistance with genuine care. Upon my departure, Johnny from the bell service was particularly helpful—assisting with my luggage and thoughtfully coordinating my pick-up vehicle while I attended a meeting before heading to the airport.

The standout strength of this boutique hotel lies in its employees, whose attentiveness and commitment to customer service elevate the entire experience.

Well done, Sabahans!

2026-04-17 • via Tripadvisor
N
Nik • couple • my
10
2026-04-15 • via Nuitee
S
See Wen • solo_traveller • au
10
Pros:

Excellent. Very clean and friendly staff

2026-04-09 • via Nuitee
A
Azman • family_with_children • sg
9
We love the rooms and enjoyed our stay!
Pros:

Hotel room was clean and very classy. Hotel staff were nice and welcoming

Cons:

The window is facing another apartment and there was no view

2026-04-08 • via Nuitee
V
Violet • family_with_children • sg
3
Pros:

None.

Cons:

Hotel is expensive but service is dismal. Breakfast suppose to start at 6am but even till 7am,coffee not ready. We book a triple room but amenities were for 2 and I have to ask more extra. This is not Marriot hotel standard and at almost $200sgd per night,it's like a daylight robbery. Never will I stay in Marriot Hotels anymore.

2026-04-06 • via Nuitee