The LUMA Hotel, a Member of Design Hotels

Hotels
•
Design Hotels
9.2 (1352 reviews)
Lot 2-5, Block A Sutera Avenue,Sembulan , Kota Kinabalu , my

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Family rooms
Lift / Elevator
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Review Highlights

Pros:
Comfortable rooms
Friendly staff
Convenient location
Cons:
Limited breakfast options
Noise from neighboring areas
Booking issues reported

Categories

Cleanliness
9.38
Rooms are always clean and nicely designed.
Service
9.85
The staff are friendly and helpful, and they arranged extra amenities for special needs.
Location
9.39
Conveniently located near the airport and good restaurants.
Room Quality
9.34
The room is spacious, with just the right lighting, and very comfortable.
Amenities
8.87
Great bathroom and comfortable bedding; however, breakfast could be better.
Value for Money
8.83
Good value with a beautiful room but overpriced breakfast.
Food and Beverage
8.38
Breakfast was okay but appeared to be understaffed at times.
Overall Experience
9.55
Very good overall experience with a few suggestions for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-27 01:38

Property Description

Convenient Location in Kota Kinabalu
Experience easy access to the city's attractions, with Filipino Market Sabah just a short distance away.

Modern Amenities and Services
Enjoy concierge services, a fitness centre, and complimentary WiFi during your stay.

Delicious Dining Options
Indulge in a variety of breakfast choices each morning, including buffet, continental, and Asian options.

Ready to experience comfort and convenience at The LUMA Hotel? Book your stay with us now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

10% F&B discount is only applicable at Jojo restaurant & Flow coffee
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Private parking is possible on site (reservation is not possible) and charges may be applicable.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children from 1 year old to 2 years old stay for free when using an available cot.
    People 13 years old and over stay for MYR 116 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 1352 reviews
Cleanliness: 9.38
Service: 9.85
Location: 9.39
Room Quality: 9.34
Amenities: 8.87
Value for Money: 8.83
Food and Beverage: 8.38
Overall Experience: 9.55
Y
yi • solo_traveller • my
9
2026-07-03 • via Nuitee
V
Vui Siew • couple • au
9
Fabulous hotel
Pros:

Newly renovated hotel and the bed is very comfortable!

Cons:

Poor sound proof

2026-07-02 • via Nuitee
J
JUAN IGNACIO • couple • es
10
Beautiful place
Pros:

Nice hotel, kind staff.

2026-07-02 • via Nuitee
S
Suzanne • extended_group • au
9
Pros:

Beautiful rooms - great decor and fabulous bathroom.

Cons:

Nothing

2026-07-01 • via Nuitee
L
Lynn • couple • gb
10
Amazing hotel - would definitely stay there again.
Pros:

Everything - what an amazing hotel. Way exceeded expectations.

Cons:

Nothing

2026-07-01 • via Nuitee
S
Saidatul • couple • my
9
2026-06-30 • via Nuitee
J
Jovianne Lee • solo_traveller • my
9
⭐ Excellent Stay, Wish I Could Stay Longer!
Pros:

⭐⭐⭐⭐⭐
Had a wonderful stay at Luma Hotel! The location is excellent and made it very convenient to get around. The room was comfortable, quiet, and perfect for a relaxing rest after a long day.
The staff were incredibly friendly, welcoming, and always happy to help, which made the stay even more enjoyable. Another big plus is that there are plenty of great food options within walking distance, so finding something delicious was never a problem.
Highly recommend Luma Hotel to anyone looking for a comfortable stay in a great location. I would definitely stay here again!

Cons:

Dislike: Honestly, the only downside is that the room was so comfortable that I didn't want to leave! I wish I could have stayed a few more nights. Definitely a place that makes checkout feel way too soon.

2026-06-30 • via Nuitee
A
Ann Anthonia • solo_traveller • my
10
2026-06-30 • via Nuitee
V
Vui Siew • couple • au
9
Fabulous hotel
Pros:

Great hotel, extremely comfortable bed, friendly staff and good location.

Cons:

Poor sound proof.

2026-06-29 • via Nuitee
H
HUICHUN • solo_traveller • tw
10
2026-06-29 • via Nuitee
N
NJ • solo_traveller • bn
8
2026-06-29 • via Nuitee
M
Md Firdaus Muizzuddin Syah • couple • bn
8
Excellent room
Pros:

The room spacious and love the design

Cons:

Dont have swimming pool and the breakfast food i think need to improve more..

2026-06-28 • via Nuitee
S
S Rashid • couple • bn
9
Great value for money with room for improvement.
Pros:

Cleanliness and location.

Cons:

Breakfast had very limited and no full restaurant or room service outlet inhouse.

2026-06-27 • via Nuitee
O
Olivia • family_with_children • my
8
2026-06-24 • via Nuitee
S
Supriya • extended_group • sg
10
Comfortable and Great Location
Pros:

Property is clean, comfortable, and near to the shopping mall and eateries.

Cons:

NA

2026-06-23 • via Nuitee
S
Sophiana • family_with_children • bn
10
A true getaway, private yet near all the eateries and shops
Pros:

Love the dark green theme. V clean and comfortable beds

2026-06-21 • via Nuitee
M
Marzeti • extended_group • bn
9
It was a very pleasant stay at the hotel for our family.
Pros:

The lobby smells nice & fresh.
The rooms were very clean & comfortable.
All the staff were very friendly and helpful.

Cons:

None.

2026-06-21 • via Nuitee
R
Robert • couple • gb
10
Pros:

Incredible value for money

2026-06-21 • via Nuitee
D
Desmond • couple • bn
10
Great location and stay with eateries around the block
Pros:

Great location and stay

Cons:

Room facing the road can be noisy at night

2026-06-20 • via Nuitee
S
Sadhana • solo_traveller • np
9
2026-06-19 • via Nuitee