The LUMA Hotel, a Member of Design Hotels

Hotels
•
Design Hotels
9.2 (1334 reviews)
Lot 2-5, Block A Sutera Avenue,Sembulan , Kota Kinabalu , my

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Family rooms
Lift / Elevator
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Review Highlights

Pros:
Comfortable rooms
Friendly staff
Convenient location
Cons:
Limited breakfast options
Noise from neighboring areas
Booking issues reported

Categories

Cleanliness
9.38
Rooms are always clean and nicely designed.
Service
9.85
The staff are friendly and helpful, and they arranged extra amenities for special needs.
Location
9.39
Conveniently located near the airport and good restaurants.
Room Quality
9.34
The room is spacious, with just the right lighting, and very comfortable.
Amenities
8.87
Great bathroom and comfortable bedding; however, breakfast could be better.
Value for Money
8.83
Good value with a beautiful room but overpriced breakfast.
Food and Beverage
8.38
Breakfast was okay but appeared to be understaffed at times.
Overall Experience
9.55
Very good overall experience with a few suggestions for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-27 01:38

Property Description

Convenient Location in Kota Kinabalu
Experience easy access to the city's attractions, with Filipino Market Sabah just a short distance away.

Modern Amenities and Services
Enjoy concierge services, a fitness centre, and complimentary WiFi during your stay.

Delicious Dining Options
Indulge in a variety of breakfast choices each morning, including buffet, continental, and Asian options.

Ready to experience comfort and convenience at The LUMA Hotel? Book your stay with us now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

10% F&B discount is only applicable at Jojo restaurant & Flow coffee
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Private parking is possible on site (reservation is not possible) and charges may be applicable.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children from 1 year old to 2 years old stay for free when using an available cot.
    People 13 years old and over stay for MYR 116 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 1334 reviews
Cleanliness: 9.38
Service: 9.85
Location: 9.39
Room Quality: 9.34
Amenities: 8.87
Value for Money: 8.83
Food and Beverage: 8.38
Overall Experience: 9.55
S
S Rashid • couple • bn
9
Great value for money with room for improvement.
Pros:

Cleanliness and location.

Cons:

Breakfast had very limited and no full restaurant or room service outlet inhouse.

2026-06-27 • via Nuitee
O
Olivia • family_with_children • my
8
2026-06-24 • via Nuitee
S
Supriya • extended_group • sg
10
Comfortable and Great Location
Pros:

Property is clean, comfortable, and near to the shopping mall and eateries.

Cons:

NA

2026-06-23 • via Nuitee
S
Sophiana • family_with_children • bn
10
A true getaway, private yet near all the eateries and shops
Pros:

Love the dark green theme. V clean and comfortable beds

2026-06-21 • via Nuitee
M
Marzeti • extended_group • bn
9
It was a very pleasant stay at the hotel for our family.
Pros:

The lobby smells nice & fresh.
The rooms were very clean & comfortable.
All the staff were very friendly and helpful.

Cons:

None.

2026-06-21 • via Nuitee
R
Robert • couple • gb
10
Pros:

Incredible value for money

2026-06-21 • via Nuitee
D
Desmond • couple • bn
10
Great location and stay with eateries around the block
Pros:

Great location and stay

Cons:

Room facing the road can be noisy at night

2026-06-20 • via Nuitee
S
Sadhana • solo_traveller • np
9
2026-06-19 • via Nuitee
N
Nur Farah Shafiqah • couple • sg
9
With some attention to the ventilation system, the experience would have been even better.
Pros:

We had a pleasant stay at The Luma Hotel. The hotel is true to the pictures, and the rooms and facilities looked exactly as advertised. The overall cleanliness, comfort, and service were great, and we enjoyed our time here.

Cons:

The only downside was the air ventilation in the room. We are not sure if it was due to the air-conditioning system or the air filters, but most of our group developed sore throats and flu-like symptoms during our stay. The aircon makes our throat dry. This may be an area that the hotel could look into and improve.

2026-06-12 • via Nuitee
S
Sherilyn Christie • solo_traveller • my
10
2026-06-09 • via Nuitee
N
Noor Hamisar Liza • couple • bn
10
Pros:

The breakfast was disappointing and did not meet the standard expected from your hotel. However, the atmosphere was comfortable and pleasant.

2026-06-08 • via Nuitee
L
Lian Boon • couple • bn
8
2026-06-08 • via Nuitee
E
Edward • couple • nl
10
2026-06-07 • via Nuitee
N
NuriyWafiqah • couple • bn
10
Officially my go-to hotel! Everytime I come to KK, its the hotel I always book for a few years now!
Pros:

I love the location! The paid parking RIGHT infront of the hotel, the VERY helpful staff! The aesthetic of the room! The STRONG shower pressure and amenities provided

Cons:

None

2026-06-05 • via Nuitee
S
Sam • solo_traveller • sg
8
Incredibly aesthetic, but can tick more boxes to be perfect.
Pros:

Super aesthetic space. Perfect for those who likes the out-of-the-usual hotel rooms and spaces. Perfectly and generously designed (except for the lifts lol). Nice location, above convenience shops and restaurants and cafes and quite a walkable distance to KK Times Square and Imago Mall.

Cons:

The gym could have better machines and heavier weights. There's enough space for it.
The walls are quite thin, and i can hear my next door neighbours knocking and some conversations, and also footsteps outside my door.
There's the ocassional planes flying over the hotel which can clearly hear, but was not too bothering.
Wish the TV is a smart TV (for the price and modernity), it only has the basic channels most of which are not watchable.

2026-06-04 • via Nuitee
C
Chin Yee • couple • my
9
2026-06-04 • via Nuitee
M
ManPing • family_with_children • my
9
Great stay overall
Pros:

Location is great, lot of convenience stores and restaurants downstairs. Room is comfortable and clean overall.

Cons:

Check-in process was a bit messy and we have to pay for overnight parking.

2026-06-04 • via Nuitee
D
Daphne • solo_traveller • sg
10
Pros:

Room are spaces, clean and small bar counter are well prepared.

Cons:

No

2026-06-03 • via Nuitee
M
Mohd Jeffery Lee • family_with_children • bn
6
Pros:

Smell good

Walking distance to Imago Mall

Cons:

Front desk not friendly and lack of information.

I book for breakfast and the front desk dint inform me which floor it is, i have to ask.

Front desk staff don’t look friendly and welcoming.

Breakfast choice not much.

2026-06-03 • via Nuitee
N
Nur Aniqah Anati • solo_traveller • bn
9
2026-06-02 • via Nuitee