The LUMA Hotel, a Member of Design Hotels

Hotels
•
Design Hotels
9.2 (1246 reviews)
Lot 2-5, Block A Sutera Avenue,Sembulan , Kota Kinabalu , my

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Comfortable rooms
Friendly staff
Convenient location
Cons:
Limited breakfast options
Noise from neighboring areas
Booking issues reported

Categories

Cleanliness
9.38
Rooms are always clean and nicely designed.
Service
9.85
The staff are friendly and helpful, and they arranged extra amenities for special needs.
Location
9.39
Conveniently located near the airport and good restaurants.
Room Quality
9.34
The room is spacious, with just the right lighting, and very comfortable.
Amenities
8.87
Great bathroom and comfortable bedding; however, breakfast could be better.
Value for Money
8.83
Good value with a beautiful room but overpriced breakfast.
Food and Beverage
8.38
Breakfast was okay but appeared to be understaffed at times.
Overall Experience
9.55
Very good overall experience with a few suggestions for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-27 01:38

Property Description

Convenient Location in Kota Kinabalu
Experience easy access to the city's attractions, with Filipino Market Sabah just a short distance away.

Modern Amenities and Services
Enjoy concierge services, a fitness centre, and complimentary WiFi during your stay.

Delicious Dining Options
Indulge in a variety of breakfast choices each morning, including buffet, continental, and Asian options.

Ready to experience comfort and convenience at The LUMA Hotel? Book your stay with us now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

10% F&B discount is only applicable at Jojo restaurant & Flow coffee

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Private parking is possible on site (reservation is not possible) and charges may be applicable.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children from 1 year old to 2 years old stay for free when using an available cot.
    People 13 years old and over stay for MYR 116 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 1246 reviews
Cleanliness: 9.38
Service: 9.85
Location: 9.39
Room Quality: 9.34
Amenities: 8.87
Value for Money: 8.83
Food and Beverage: 8.38
Overall Experience: 9.55
T
Tan Buck • family_with_children • sg
2
2026-02-14 • via Nuitee
F
Faidhi • couple • my
10
Pros:

I love everything here

2026-01-31 • via Nuitee
Z
Zemah • couple • bn
10
Great location and clean room
Pros:

As soon as I stepped in the hotel I was amazed by their decoration and beauty of the design. The reception smells nice.

The room was clean and the bed was very comfortable. My son was in love with the room. 🤣

Near to Chagee, Chunk & Dunk, small convenient shops and some restaurants. Imago mall was near just need to cross the bridge to get there.

Cons:

There were no spoons provided to make hot drinks. Breakfast didn’t have much of a variety but it’s decent for a simple breakfast eg eggs, bread, rice, noodle

2026-01-27 • via Nuitee
P
Paulina • solo_traveller • my
7
Pros:

nicely done interior and good location

Cons:

the window facing a corridor

2026-01-26 • via Nuitee
M
MUHAMMAD FARHAN • couple • sg
8
A wonderful place to stay while in KK with nearby ammenneties and shopping.
Pros:

Clean, aesthetic and strategically located to be walking distance to eateries, cafes and Imago Shopping Mall. Rooms were very spacious and comfortable.

Cons:

A slight lack of storage space for luggage and limited breakfast spread.

2026-01-23 • via Nuitee
F
Ferdaus • family_with_children • my
10
2026-01-22 • via Nuitee
G
Gilles • solo_traveller • fr
9
2026-01-20 • via Nuitee
H
HAMIZAH • couple • my
10
Very nice hotel
Pros:

Excellent

Cons:

Nothing

2026-01-20 • via Nuitee
J
Jin Lun • family_with_children • my
9
2026-01-20 • via Nuitee
S
Siti • couple • my
10
I got free upgrade room during our stay and all my request are fulfilled with love! Tq Luma Hotel surely will come again
Pros:

Perfect place to stay. All staffs and services were excellent!

Cons:

None

2026-01-20 • via Nuitee
I
Irene • solo_traveller • sg
10
2026-01-20 • via Nuitee
U
Ummi Fayyadhah • couple • bn
10
2026-01-19 • via Nuitee
F
Frederik • couple • de
9
2026-01-19 • via Nuitee
F
Farid • couple • bn
8
2026-01-19 • via Nuitee
M
Mohd Hirman • family_with_children • my
9
Excellent stay
Pros:

Friendly staff. Easy access. Quiet room.

Cons:

4 beds - two towels

2026-01-19 • via Nuitee
G
Gabby • couple • au
4
Pros:

The shower was nice.

Cons:

The first room we were given stank of cigarette smoke so we had to request a different room. The second room we got had no window and was right next to the highway outside, so we didn’t sleep all night.
To top it off at 11pm until 3am there was a loud banging that kept us up and unfortunately even though we went down to tell the reception staff twice, nothing was done to investigate it.

2026-01-19 • via Nuitee
V
VANITHA MANI • family_with_children • my
9
Exceeded expectation
Pros:

I had a truly wonderful experience during my stay at Luma Hotel. The reception staff were very friendly. The room and washroom were both equally clean and well-equipped with all the amenities I needed for a comfortable stay, and the bed was super cozy.

The location was perfect—opposite Imago Mall and close by to many restaurants. Overall, I was thoroughly impressed and would definitely return. Highly recommended for both business and leisure travelers!

Cons:

Nothing at all!! Everything was perfect

2026-01-19 • via Nuitee
A
Anita • couple • ie
10
Honestly we can’t rate this hotel highly enough
Pros:

Exceptional hotel, nicer than many hotels that we have stayed in at twice the price. The design of this hotel is suberb, everything has been thought of to enhance a person’s stay. Its a fairly new hotel too so everything wasnin prestine condition. Staff were all so friendly and helpful.

Cons:

Absolutely nothing.

2026-01-14 • via Nuitee
D
Damit • solo_traveller • bn
10
Cozy and relaxing, the staff were really friendly and quick to help.
Pros:

The bathroom was really nice and the beds were comfortable.

Cons:

Nothing

2026-01-12 • via Nuitee
A
Andrew • extended_group • au
10
2026-01-12 • via Nuitee