Metro Phoenix Extended Stay

We checked intoMetro Phoenix Extended Stay. We booked through Expedia and are more than disappointed with the quality here, luckily we are only here one night and spent a potion of it elsewhere.

Out of 3 televisions there were two remotes in the apartment and only one had batteries, so one operating remote. The TV in the master bedroom (the one with bigger vanity) television has a crack on screen and does not even work it turns on and will not change channels, and has distorted sound and picture, there are multiple broken outlets or light switch plates in the unit, the floor was disgusting, the hot water doesn’t last for even a decent shower, you can’t plug the tubs even if there was hot water to take a bath and we have kids. There is a cabinet door in the kitchen that is warped and doesn’t close, there are drawers in the master bath vanity with tape on them not sure why, the air conditioner vent plate where the filter goes is ABSOLUTELY disgusting ( what kind of dirt is being blown into the air I paid to sleep in). The couch bed has some sort of nasty stain on the inside of the couch I noticed when pulling it out, and the cushions have stains that don’t look like they were cleaned well, overall cleanliness is a miss. There may be more items, but I am so glad we had elsewhere to spend our active evening rather than being here, and so glad I did not decide to book a second night until I checked the place out. We will not be back

There was a cockroach infestation, largest roaches I’ve ever seen. Missing closet and bathroom door. Shower/tub faucet broken, leaky faucet. Could not unlock our door without help. Not as pictured on website.

This place should be shut down. The room was not accessible, door lock broken. Waited for maintenance for an hour. Access door to hallway door lock was broken so no security. Trash was laying in halls, rooms had crickets and bugs crawling around, over all a compltete dump. Oh and tweakers hanging around.

Need to be updated

When i arrives to my room, it was a mess! The bed was unmaid, showing stains on the mattress. There were dirty dishes in the sink. Roaches!! Crawling around and crawling by the fridge. Dirty wash clothes hanging from the shower curtain pole. Dead bug on the tub wall. NEVER again. And i havebpictures and videos. Not good at All!

The smell was horrific. Like fresh paint over walls that a smoker lived in for decades.

This place is located in a depressed area but the property itself is very nice

Nothing at all. Pictures were false as well. I went to work early and slept in my car. Waiting for my refund. Very upset and disappointed.

Rented this room because the photos and price looked like a great choice, and the reviews were mostly great. We got in the room late so we didn’t notice too many details, other than the room smelling so badly of cigarettes, even though they claimed to be a smoke free property. The next day, all the details started to show. We went out for breakfast and when we came back the place smelled like someone went into our room and smoked cigarettes in there. It gave me an immediate headache and when I approached the counter the best they could do was offer a deodorizer. The front desk person was super nice. We then went to a store to buy our own air freshener and returned to a scent of cigarettes and room deodorizer. Luckily we bought Lysol air disinfectant that helped me stay for the time I had booked. They told me I got one of the nicer rooms and that there wasn’t any more rooms to move me to, upon diggin into the reviews a little further I quickly realized most of us booked with great hopes because of the great photos and nice reviews but then you find all the honest ones of experiences like mine and think, damn shoulda paid a bit more to stay somewhere nicer. This was for sure just four walls to sleep in and it’s unfortunate how bad the condition of my room was because I really wanted to like this place. I don’t recommend it at all especially if you have children. Hard Pass.

The property dirty and unsafe
The rooms are not clean and smelly
The rooms smell like cigarette smell

The pool wasn’t open

This day at this hotel was unpleasant and it wasn't what it described online I had mixed feelings about the reviews because some were good somewhere bad so I thought I'd get this place a chance but when I got there it was very horrible The mattress was staying they will stains on the wall the door handles were broken there was roaches coming out of the cabinets and out of the walls They did not provide remotes for the TVs even after calling multiple times I couldn't even get a refund after staying there and not having a good place to stay it's very unfortunate but I will give this place a negative one star because I cannot give a zero I would not recommend this place to anyone

Had to leave after 5 minutes of arriving. Service was HORRIBLE. Poor communication. Total waste of money. Plastic bags over smoke detectors, safety hazard!!

No towels, no dishes, no pots or pans, no silverware, microwave doesn't work (doesn't heat), ac was great, pin code doesn't work, but employees had to get hard key to let me in my reserved room.

Too slow to respond to AC issue on a very hot day. Took 2 + hours to move me to a different unit. Unit had no waste bins and no hooks to hang towels.

Lots of roaches

It was brief. The microwave was dirty, I cleaned it. Roaches came out throughout the stay, babies and big ones. If I’d had another $20 I probably would’ve stayed, but I slept in, so I had to check-out at 11. Which is also ridiculous that I have to wait for my deposit 5-7 days, hopefully it comes tonight.

No a/c . The maintenance man was high . He didn’t want to assist with ac

They literally have roaches. We saw 2 and that was enough for me to never return. Homeless people weren’t a huge deal. Some sketchy people staying at the motel but everyone kept to themselves . Originally We were going to extend our stay but instead went and found a clean hotel up the freeway .

Great please to stay