JG Time Hotel by JGSTAY, Times Square

I had booked two nights at this hotel through my credit card travel service several weeks in advance. I arrived from Los Angeles on a Saturday afternoon. At check in I was told there was no hot water and if I decided to stay they would refund 40% for each night. I was tired, had an appointment in 2 hours and no time to look for an alternative. It was very hotcthat weekend in May, so I thought I'd cope with a couple of cold showers. I said they should inform guests before arrival when an inconvenience like lack of hot water occurs. All the front desk person could say was "I am sorry". Anyway, as I arrived in the room, I noticed there were bed sheets but no pillow cases. Went to front desk again and was told they had problems with laundry delivery... and again "I am sorry". So I got an additional bed sheet to cover the pillows. When I checked out I asked to verify the 40% refund and they said it would be processed within a couple of hours. It never came. The credit card company called and emailed the hotel management three times over the following weeks, and so did I. Only voicemail and no reply to emails. I reported this hotel to Better Business Bureau but even BBB did not get a reply. I would advise against staying in this hotel. Poorly and unprofessionally managed.

Just a heads up this place is closed (closed 5/23). We randomly checked this morning as we were supposed to check in today. Never received a cancelation from the company. They had the audacity to email me yesterday to say we could check in early for $25 extra.
So if you have reservations you might want to look elsewhere. We ended up booking at the pod over lunch. Super cute hotel

DO NOT BOOK this hotel it Is CLOSED permanently. Monies paid in full. No communication. Son travelled from UK and arrived to meet with a sign saying it has been foreclosed on. Thankfully he arrived at a sensible time of day and we managed to sort alternative.

Stay away!!!!! They're all liars, from the receptionist to the so-called manager, everyone will lie to you.
There hasn't been hot water for months, and they make you believe the problem just happened. They make you believe they'll issue a refund, but as soon as you leave the hotel, they never responding to your emails. The rooms are dirty, and the bedding is disgusting. Stay away from this hotel.

They told me even tho i did a reservation that they had no space. They told me to book a new hotel and that they will pay me the amount back since they didn't let me check in. After countless months i didn't receive anything back and they ignore my emails and calls. Dont book this hotel. Its a scam

My name is Miranda Daneri. I made a reservation at BeHome by LuxUrban, and when I arrived, I was told there was no hot water. I decided not to check in, but they still charged me the full price of the stay. I have been requesting a refund by email as instructed, but I have not received any response. Not only was the service at the front desk poor, but it also confirms that they are scammers. I need a response or I will file a complaint with the New York City Department of Consumer and Worker Protection.

Fraudsters
alloted queen room even when booked king
Don't answer calls or respond to mails
No hot water in chilling cold of 2 degree Celsius
Shameless people don't even refund
They don't have courtesy to respond to any mode of communication
Jail size rooms

They did not have any hot water or any pillowcases. There were pubes in my bed. They were rude and very unpleasant. I paid $1300 to stay here 6 nights, was told I’d only have to pay 30% for the 2 nights I actually stayed because it was unlivable but never received anything. This place is a scam. They do not have any working numbers. I’m going back next month to deal with them in person and I’m a fury of a bitch to deal with in person so good luck to them. This is the kind of person the hotel will turn you into.

No hot water. Was told I can leave and get a refund. Still have not been given a refund.

Would not stay again

Room was dirty upon arrival, central heating did not work, TV remote did not work, no elevator, very thin walls and could hear all my neighbors.

There were no pillowcases, which was unsanitary. The room was stifling hot with no air conditioning, and there was no hot water during the last three days of my stay. They would not re-accommodate me but promised a partial refund which never happened. They gave me a fake email address for the manager and ignored requests to fulfill the promised refund.

We liked the location of the hotel as it was very close to the subway station, eating establishments and Times Square. The subway and street noises did not bother us as we weren't really in the room during the day for long and use a sound machine at night. It was pretty quiet at night for being above the subway and in a busy part of the city. We had the deluxe king corner room and there was plenty of room for my teenage daughter and I. We were able to drop off our bags and when we came back to check-in they had already delivered our bags to our room. We felt safe at night as the main entrance needed our key card for entry. Only negatives were no outlet in the bathroom, nowhere to place to set our bags but on the floor.

The room was fairly clean. Hair in the sheets and blankets also on the floor. No hot water for the duration of our stay. No fault of theirs. Carpet worn on stairs making it look old. Railing was loose. Toilet paper holder wouldnt hold toilet paper. No elevator so if you have a physical inability to do stairs, this would not be for you.

Property would be fine for the price. Room is ok. But there was no hot water and I was promised a discount. Have yet to see it. Will get cc co involved if need be

Excellent thank you

The location is very close to Time Square. The phones do not work if you are looking to get ahold of any customer service. There is no elevator. The bathrooms are extremely small. You can feel the subway when it passes. The walls are thin and you can hear people walking by, talking or above your room. Yes its a bed to sleep in, but I would never recommend it to a friend or family member!

The room is small but it is not terrible for a short stay. The only thing is there wasn’t a large mirror. There was only a small bathroom mirror where you can only see your face.

Muito bem localizado. Ao lado Times Square.
Ambiente simples. Com boa limpeza. Cama confortável.

good people up front. really didn’t know what to expect. Did what i needed. Small room but hey, it’s NYC.