JG Times SQ Hotel by JGSTAY

Hotels
6.4 (63 reviews)
765 8th Avenue , New York , us

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Pets allowed
Luggage storage

Review Highlights

Cons:
No hot water
No pillow cases
Unresponsive management
Poor service quality

Categories

Cleanliness
4.36
No pillow cases provided, indicating cleanliness issues.
Service
6.83
Front desk staff expressed apologies but failed to resolve issues.
Location
8.37
Convenient location for appointments, positive sentiment.
Room Quality
5.32
Room did not meet expectations due to lack of pillow cases.
Amenities
5.35
Lack of hot water greatly affected the hotel stay.
Value for Money
6.31
Paid for expected services but received less.
Food and Beverage
8.86
Not addressed in review, assumed standard quality for this hotel tier.
Overall Experience
5.83
Disappointing experience due to management response issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:11

Property Description

Convenient Location
Modern Amenities
Nearby Attractions

Experience the best of New York at BeHome by LuxUrban. Located near iconic landmarks like Radio City Music Hall and Times Square, our hotel offers modern amenities and comfortable rooms ensuring a pleasant stay. With attractions like Broadway Theatre and Rockefeller Center just steps away, you'll have plenty to explore. Book now and make your trip unforgettable.

Important information:

Please note that the credit card used to make the reservation and the person whose name is on the credit card must be present at the time of check-in. A valid government-issued ID of the same person will be required to complete the check-in process. A credit card must be presented at check-in for incidentals.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    No internet access available.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

6.4
Based on 63 reviews
Cleanliness: 4.36
Service: 6.83
Location: 8.37
Room Quality: 5.32
Amenities: 5.35
Value for Money: 6.31
Food and Beverage: 8.86
Overall Experience: 5.83
E
Elena • family_with_children • us
10
2026-04-11 • via Nuitee
C
Christopher • solo_traveller • us
10
2026-04-10 • via Nuitee
F
Fernandez Gaston • couple • es
10
Pros:

Ubicación

Cons:

Poco espacio para la ropa

2026-04-10 • via Nuitee
K
Karchkhadzd • couple • us
7
2026-04-09 • via Nuitee
M
Mazzotti Cheme • couple • pe
10
2026-04-06 • via Nuitee
• couple • us
9
2026-04-04 • via Nuitee
F
Franzyne • solo_traveller • ca
1
2026-04-04 • via Nuitee
C
Collette • solo_traveller • us
7
I’m going to give it to the man that checked me in because he was awesome in keeping me calm after I was about to pass o
Pros:

The location and my room was comfortable

Cons:

This is the first hotel I’ve been without an elevator and it was not listed because I would have never come here and there’s no quiet time that was listed

2026-04-03 • via Nuitee
P
Papa • solo_traveller • us
8
It was a pleasant experience
Pros:

It was clean checking was easy

Cons:

The stairs

2026-04-03 • via Nuitee
A
Aciano • couple • us
10
2026-04-01 • via Nuitee
A
Alicia • solo_traveller • us
10
Best. Stay. Ever.
Pros:

Clean, quick check in and out. An awesome stay!

Cons:

Nothing!

2026-03-30 • via Nuitee
T
Taichi • extended_group • jp
8
2026-03-30 • via Nuitee
M
Maria-Veronica • family_with_children • us
5
A clean, comfortable, really small place to rest at night while spending the day in Times Square.
Pros:

The location is great. Walking distance to many of the places we wanted to visit this time.

Cons:

The staff at the front desk wasn't friendly or attentive. They didn't say anything mean or disrespectful but they were curt and a bit unpleasant. The cleaning staff were really helpful and seemed glad to have us there.

2026-03-30 • via Nuitee
N
Namgyal • couple • us
8
2026-03-29 • via Nuitee
S
sdicon • Solo travel
4
No hot water, no pillow cases, no refund. Reported to BBB
Pros:

I had booked two nights at this hotel through my credit card travel service several weeks in advance. I arrived from Los Angeles on a Saturday afternoon. At check in I was told there was no hot water and if I decided to stay they would refund 40% for each night. I was tired, had an appointment in 2 hours and no time to look for an alternative. It was very hotcthat weekend in May, so I thought I'd cope with a couple of cold showers. I said they should inform guests before arrival when an inconvenience like lack of hot water occurs. All the front desk person could say was "I am sorry". Anyway, as I arrived in the room, I noticed there were bed sheets but no pillow cases. Went to front desk again and was told they had problems with laundry delivery... and again "I am sorry". So I got an additional bed sheet to cover the pillows. When I checked out I asked to verify the 40% refund and they said it would be processed within a couple of hours. It never came. The credit card company called and emailed the hotel management three times over the following weeks, and so did I. Only voicemail and no reply to emails. I reported this hotel to Better Business Bureau but even BBB did not get a reply. I would advise against staying in this hotel. Poorly and unprofessionally managed.

2025-10-11 • via Tripadvisor
Z
Z3999BGsarahg • Family
2
Hotel closed 5/23
Pros:

Just a heads up this place is closed (closed 5/23). We randomly checked this morning as we were supposed to check in today. Never received a cancelation from the company. They had the audacity to email me yesterday to say we could check in early for $25 extra.
So if you have reservations you might want to look elsewhere. We ended up booking at the pod over lunch. Super cute hotel

2025-06-14 • via Tripadvisor
M
MAB70 • Solo travel • Milton Keynes, Buckinghamshire, England
2
DO NOT BOOK. This is closed.
Pros:

DO NOT BOOK this hotel it Is CLOSED permanently. Monies paid in full. No communication. Son travelled from UK and arrived to meet with a sign saying it has been foreclosed on. Thankfully he arrived at a sensible time of day and we managed to sort alternative.

2025-06-01 • via Tripadvisor
C
Climber63931408451 • Couples
2
Stay away!!!!!
Pros:

Stay away!!!!! They're all liars, from the receptionist to the so-called manager, everyone will lie to you.
There hasn't been hot water for months, and they make you believe the problem just happened. They make you believe they'll issue a refund, but as soon as you leave the hotel, they never responding to your emails. The rooms are dirty, and the bedding is disgusting. Stay away from this hotel.

2025-05-26 • via Tripadvisor
N
Nomad09759111661 • Couples
2
Scam hotel
Pros:

They told me even tho i did a reservation that they had no space. They told me to book a new hotel and that they will pay me the amount back since they didn't let me check in. After countless months i didn't receive anything back and they ignore my emails and calls. Dont book this hotel. Its a scam

2025-05-08 • via Tripadvisor
M
mirandamariad • Family
2
Scammers!
Pros:

My name is Miranda Daneri. I made a reservation at BeHome by LuxUrban, and when I arrived, I was told there was no hot water. I decided not to check in, but they still charged me the full price of the stay. I have been requesting a refund by email as instructed, but I have not received any response. Not only was the service at the front desk poor, but it also confirms that they are scammers. I need a response or I will file a complaint with the New York City Department of Consumer and Worker Protection.

2025-04-22 • via Tripadvisor