Lagoon Boutique Hotel

Hotels
•
Independent
La Veleta , Tulum , MX
52-5564130601

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Facilities

Proposal/romance packages available
Free WiFi
24-hour front desk
Luggage storage
Designated smoking area
Concierge service
Wheelchair accessible
Shopping on site
Hiking/biking trails nearby
Scooter/moped rentals nearby
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Review Highlights

Pros:
Friendly staff
Quiet neighborhood
Cons:
Dirty rooms
Uncomfortable sleeping conditions
Misleading advertising

Categories

Cleanliness
4.8
Mixed reviews on cleanliness, with complaints about dirty floors, bathrooms, and kitchen facilities.
Service
8.3
Friendly and accommodating staff, with positive mentions of reception service and welcoming attitude.
Location
6.3
Location received mixed feedback, with some guests appreciating the proximity to key landmarks while others found it far from the city center and beach.
Room Quality
5.7
Guests reported uncomfortable sleeping conditions, lack of proper bedding and noise disturbances affecting their stay.
Amenities
6
Limited amenities mentioned, with negative feedback on dirty pools, lack of spare bedding, and insufficient lighting control.
Value for Money
3.3
High dissatisfaction with the quality of the hotel relative to the price paid, with guests feeling misled by the advertised luxury.
Food and Beverage
7.3
Positive feedback on breakfast and the restaurant services, although some guests suggested improvements in variety.
Overall Experience
2.5
Majority of guests expressed extreme disappointment with the hotel, highlighting cleanliness, amenities, and overall quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-24 19:55

Property Description

Outdoor Swimming Pools and Bicycles for Recreation: Enjoy a refreshing dip in one of the 2 outdoor swimming pools or explore the area on rented bicycles.

Convenience Store and On-site Shopping: Indulge in a bite from the grocery/convenience store or browse through the shopping options available at the hotel.

Individually Decorated Guestrooms with Kitchenettes: Relax in one of the 12 uniquely designed guestrooms equipped with kitchenettes, private balconies, and 32-inch Smart TVs.

Immerse yourself in comfort and leisure at Lagoon Boutique Hotel in Tulum. Book now for an unforgettable experience.

Important information:

* Pool access available from 6:00 AM to 11:00 PM.
* Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
* Cashless payment methods are available for all transactions.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • General

    Individually-wrapped food options are available for dinner

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Individually-wrapped food options are available for breakfast

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Location