Courtyard by Marriott Santa Cruz

Hotels
Courtyard by Marriott
8.2 (755 reviews)
313 Riverside Avenue , Santa Cruz , us

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Cons:
Parking fees
Service issues
No hot water

Categories

Cleanliness
7.84
Some reviews mention issues with hot water and valet services affecting overall cleanliness.
Service
8.81
Friendly service noted in multiple reviews, though some experiences were negative.
Location
9.35
Multiple reviews highlighted a great location near the beach.
Room Quality
8.3
Rooms described as clean and spacious, but some issues reported.
Amenities
7.83
Amenities like valet and breakfast services were criticized; noted parking fees.
Value for Money
7.29
Room for other options without parking fees mentioned.
Food and Beverage
7.84
Limited food service availability noted; breakfast costs extra.
Overall Experience
8.31
Overall a positive experience shown, but with room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 23:39

Property Description

Modern Accommodation with Prime Location

Luxurious Amenities: Enjoy a fitness centre, private parking, a shared lounge, and a bar. The 24-hour front desk, business centre, and free WiFi ensure a convenient stay.

Dining Options: Indulge in American cuisine at the on-site restaurant, with special vegetarian, vegan, and gluten-free selections available upon request.

Nearby Attractions: Explore Santa Cruz Beach just 400 metres away, visit Cowell's Beach within 1 km, or take a short walk to Santa Cruz Beach Boardwalk. The hotel's proximity to the city centre and the airport makes it an ideal choice.

Book your stay at Courtyard by Marriott Santa Cruz for a perfect blend of comfort and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJC

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 25 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 16 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.2
Based on 755 reviews
Cleanliness: 7.84
Service: 8.81
Location: 9.35
Room Quality: 8.3
Amenities: 7.83
Value for Money: 7.29
Food and Beverage: 7.84
Overall Experience: 8.31
C
Cyrill couple ch
8
2026-06-27 via Nuitee
S
Skylling couple us
10
Pros:

Great location nice rooms!

2026-06-20 via Nuitee
S
SANGWOO couple us
4
2026-06-17 via Nuitee
M
Mary couple co
10
Pros:

Me gustó la amabilidad de la persona que atiende en el front, espectacular su actitud, instalaciones nuevas y a solo pasos del Boardwalk, muy buena ubicación.

Cons:

Todo estuvo muy bien

2026-06-16 via Nuitee
D
Donna family_with_children us
10
2026-06-14 via Nuitee
K
Kenneth family_with_children us
10
Outstanding brand new hotel, so close to the boardwalk. Will definitely stay here again.
Pros:

Rooms were amazing and huge! Super tall 15+ft ceilings on the first floor. I’m stunned this hotel was so reasonable.

Cons:

The pool was slightly underwhelming, and there was no hot tub.

2026-06-13 via Nuitee
A
Alex family_with_children us
10
Pros:

Clean/affordable and super close to the Boardwalk.

Cons:

N/A

2026-06-13 via Nuitee
J
Jacob couple us
1
2026-06-09 via Nuitee
J
Jaclyn family_with_children us
5
Overpriced with no customer service.
Pros:

The location to the boardwalk and beach is great. Hotel is clean.

Cons:

Complete lack of any customer service. There isn’t even a brochure or any paperwork in the hotel room with information about the hotel (Wi-Fi password, pool and restaurant hours, etc). It feels like you check in and you’re on your own. Front desk provided no information when asked about nearby restaurants- thru said they didn’t know. No one came to clean the room during our stay and no staff was available to help with luggage despite 5 employees sitting at the mandatory valet parking kiosk - they just watch you unload and load your car and move your luggage. Overall hotel is clean but too expensive and completely lacks any customer service.

2026-06-08 via Nuitee
Y
YILEI solo_traveller us
10
2026-06-04 via Nuitee
T
Tyler extended_group gb
10
2026-05-27 via Nuitee
D
Dalya family_with_children us
8
Good Stay, Needs Small Upgrades
Pros:

The hotel is very clean and nice. The staff are friendly and helpful, and overall it was a comfortable stay.

Cons:

the breakfast could be improved and better suited to the quality of the property. Also, the room could use more amenities, such as hand soap and other basic essentials, which were limited.

2026-05-25 via Nuitee
J
Jim solo_traveller us
9
Location was good and I actually liked taking the walk down to the boardwalk.
Pros:

The room met my expectations and I was able to check in early. The art-deco furnishings are cool.

Cons:

I guess a little more signage would be nice for the elevator to the parking garage and a better explained parking access. I did not think I could enter the parking garage because it said valet only and I had not yet gotten my valet access.,

2026-05-18 via Nuitee
L
Lisa solo_traveller us
5
Pros:

New and clean.

Cons:

The staff were not helpful. For several of us our rooms were not available for an hour past check in. Then the following day when I wanted a late check out they said no. The hallway wreaked of pot smoke, they did nothing.

2026-05-17 via Nuitee
S
Shahinaz extended_group us
10
2026-05-13 via Nuitee
C
Cantara couple us
10
2026-05-07 via Nuitee
K
Khrystyna couple us
10
2026-05-07 via Nuitee
J
Jonathan family_with_children us
10
2026-05-02 via Nuitee
S
See family_with_children us
9
2026-04-27 via Nuitee
D
Denise couple us
10
2026-04-26 via Nuitee