Maxx Phnom Penh Downtown (By H World)

Hotels
8.8 (15 reviews)
67 Oknha Nou Kan Street, St. 105, Phnom Penh, Phnom Penh , Phnom Penh , KH
855-23-229999

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Facilities

Free WiFi
24-hour front desk
Luggage storage
Designated smoking area
Wheelchair accessible
Elevator
Breakfast available (surcharge)
Library
Snack bar/deli
Free self parking
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Comfortable beds

Categories

Cleanliness
8
Guests appreciated the overall cleanliness of the hotel during their stay.
Service
8
Friendly and helpful staff were a highlight, contributing to a positive guest experience.
Location
8
The convenient location close to key landmarks and public transport was highly valued.
Room Quality
8
Spacious and comfortable rooms added to the overall pleasant guest experience.
Amenities
8
Satisfactory amenities were available, with guests particularly pleased with the gym and pool.
Value for Money
8
Guests felt the price was reasonable given the overall experience and prime location.
Food and Beverage
8
Breakfast and restaurant services were well-received, enhancing the overall guest satisfaction.
Overall Experience
8
Most guests had a positive overall experience and would recommend the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-09-10 06:25

Property Description

Exciting Amenities
This hotel offers a complimentary children's club and designated smoking areas. Treat yourself to a relaxing stay in one of the 116 guestrooms, each uniquely decorated and featuring fireplaces and balconies for a touch of luxury.

Dining Options
Enjoy a delightful meal at Marco Polo or grab a quick snack at the coffee shop/cafe. Start your day right with daily continental breakfast available at a fee, ensuring you're fueled for your adventures in the city.

Convenient Services
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage for your convenience. With complimentary Wi-Fi and cable TV, as well as free self-parking, everything you need is taken care of at Marco Polo Hotel Phnom Penh.

Book now for a memorable and hassle-free stay at our centrally located upscale hotel in the heart of Phnom Penh!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination.
  • The negative COVID-19 test result requirement applies to all guests aged 6 and up, and test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 6 and up; guests must have received complete vaccination at least 14 days prior to check-in.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Covid

    Guests must provide a negative COVID-19 test result

  • Covid

    COVID-19 vaccine must have been received a minimum number of days before check-in: 14

  • Covid

    Negative COVID-19 test result must have been issued within a specific period before check-in: 72 hours

  • Pets

    Service animals not allowed

See all policies

Location

Guest Reviews

8.8
Based on 15 reviews
Cleanliness: 8
Service: 8
Location: 8
Room Quality: 8
Amenities: 8
Value for Money: 8
Food and Beverage: 8
Overall Experience: 8
S
SHIN SHIN
6
Good experience
Pros:

Overall clean and pleasant stay, staffs weere friendly and helpful

2025-05-29 • via Nuitee
G
Glynn
2
Disgusting Hotel don't stay here
Pros:

Absolute horrible hotel and do not stay here it's unfortunate because the rooms are nice bathrooms are modern and the breakfast room is not bad however almost 90% of the clientele at this hotel is from China and they are allowed to smoke everywhere including your room so the chances of you being assigned a smoking room is very high. Smoking is allowed in the hallways in the lobby, and in the elevator. It's disgusting and cannot be tolerated by most western Travelers

2024-12-03 • via Nuitee
A
Aram
10
Excellent
Pros:

This hotel is excellent by Cambodian standards

2024-09-02 • via Nuitee
C
Calvin • partner
10
Pros:

Staff are very pleasant to deal with. Always have a smile. Love staying here.

2024-08-20 • via Nuitee
C
Calvin • partner
10
Pros:

We have stayed here multiple times always great staffs are always pleasant to talk to and very tentative.

2024-08-16 • via Nuitee
C
Calvin • partner
10
Pros:

The staffs is always very helpful and courteous

2024-08-10 • via Nuitee
S
Shailesh • family
4
Pros:

Didn’t like: I had booked 3 rooms. Two rooms were in excellent condition. One of the rooms had bad air condition and it wasn’t cooling. They changed the room, the same issue existed and it wasn’t cooling. We complained and the offered another room, but by then it was time to leave in the next morning. I complained to the receptionist and ask her to tell the manager for some refund, but never heard from him.

Good: Good facility, dining and laundry facilities. Rooms were clean and nice, except one room with air conditioning issues mentioned above.

2024-02-07 • via Nuitee
S
Samantha
10
Great spot!
Pros:

Very nice hotel, clean, good location, friendly staff.

2024-02-02 • via Nuitee
B
Birgit
10
WONDERFUL HOTEL
Pros:

Wonderful experience. Modern clean. Great breakfast. Love it would definitely stay again

2023-12-02 • via Nuitee
A
Andrew
10
Pros:

A true 4 star hotel. Very clean and modern. Excellent, helpful staff.

2023-04-26 • via Nuitee
C
Calvin • partner
10
Pros:

This hotel was very modern. Staffs were very friendly and tentative. The airline missed 2 of our luggage the staff helped us called the airport to get an eta. Laundry facility was great. One day we woke up and didn’t have hot water we called the front desk and not 5 minutes someone knock on the door the check. We went about our ways as we had planned. When we got back in a couple of hours it was already fix. We loved this hotel and we will definitely stay here next time we are in Cambodia. We have already recommend this hotel to our family who have plan to visit.

2023-02-20 • via Nuitee
J
James
6
Pros:

Ok hotel. Room comfortable. I was down graded, working on executive floor. Hotel gsve me free breakfast but breakfast was fair to poor

2022-09-12 • via Nuitee
W
Wante
10
很好的體驗
Pros:

服務人員很親切並快速完成，房間也很乾淨，設備很新，電梯有持卡管控比較安全不會有閒雜人等進來，唯一美中不足就是sky吧晚上聲音太大會吵到11樓的睡眠，建議晚上10點以後音量要調小不要影響到樓下層的休息。

2022-09-01 • via Nuitee
A
Angeline
8
Nice hotel..could have been even more impressive
Pros:

The hotel is brand new with wonderful new technology..which was impressive. We were a little taken with the cockroaches we found in our room after coming back from dinner though..did not expect that from a five star hotel..but the customer service was quick to respond to rectify things by moving us and apologies..was impressed with the recovery.

2022-08-03 • via Nuitee
B
Brad • family
10
Pros:

Everyone was extremely courteous

2022-04-15 • via Nuitee