The Lum Hotel Los Angeles Stadium District

They're always understaffed but the people working always have a great attitude (which makes it bearable). My room was also a little loud but as it was right next to the bar, so it was expected.

The price was a bit high and parking is very expensive.

Nothing

Was not aware of the $110 parking.

Pool lounge area

The place was overbooked double booked walked into someone else’s room then went back to the front desk was told I was going to receive a key almost 2 hours later still hadn’t received the key. Had to go back up to the front desk, came back and then the key wasn’t working to the room. It was just a horrible experience.

The lady that checked me in was rude and mad I had a bunch of questions

I was stunned by the level of disorganization, negligence, and outright disrespect encountered during my recent stay.
To begin with, the check-in process was completely unacceptable. I arrived at 4:00 PM and did not receive access to my room until nearly 7:00 PM — almost three full hours later. During that entire time, there were only two employees at the front desk, one of whom was the so-called manager, Wendy. Unfortunately, Wendy was not assisting guests and was largely inactive for the majority of the time, leaving just one person to handle hundreds of check-ins. It is absolutely mind-boggling that a hotel operating in partnership with Hollywood Park and SoFi Stadium could be so unprepared during a major event weekend. This level of staffing is not only inefficient — it is a failure in basic hospitality operations.
Additionally, guests (including myself) were sent digital key check-in emails in advance. Yet upon arrival, we were informed that digital keys were not functioning at this location. If the digital key service is unavailable, why are you promoting it as an option? It misleads customers and compounds frustration in an already chaotic environment.
I have stayed in dozens of hotels over the past 37 years, and this was hands down the worst customer service experience I have ever had. Guests missed concert start times, were left standing for hours, and were treated with indifference by hotel Wendy—someone who should never ever have been put in any kind of managerial position—and who made no effort AT ALL to address or alleviate the situation.
I strongly urge Hilton to investigate the management practices at this location — and in particular, Manager Wendy, whose attitude, inaction, and lack of leadership directly contributed to the chaos. Her behavior reflects incredibly poorly on the Hilton brand and, in my opinion, she is not fit for a management role in any hospitality setting.
This experience has shaken my confidence in the Hilton name. I am extremely d