The Lum Hotel Los Angeles Stadium District

Nothing

Was not aware of the $110 parking.

The place was overbooked double booked walked into someone else’s room then went back to the front desk was told I was going to receive a key almost 2 hours later still hadn’t received the key. Had to go back up to the front desk, came back and then the key wasn’t working to the room. It was just a horrible experience.

Pool lounge area

The lady that checked me in was rude and mad I had a bunch of questions

I was stunned by the level of disorganization, negligence, and outright disrespect encountered during my recent stay.
To begin with, the check-in process was completely unacceptable. I arrived at 4:00 PM and did not receive access to my room until nearly 7:00 PM — almost three full hours later. During that entire time, there were only two employees at the front desk, one of whom was the so-called manager, Wendy. Unfortunately, Wendy was not assisting guests and was largely inactive for the majority of the time, leaving just one person to handle hundreds of check-ins. It is absolutely mind-boggling that a hotel operating in partnership with Hollywood Park and SoFi Stadium could be so unprepared during a major event weekend. This level of staffing is not only inefficient — it is a failure in basic hospitality operations.
Additionally, guests (including myself) were sent digital key check-in emails in advance. Yet upon arrival, we were informed that digital keys were not functioning at this location. If the digital key service is unavailable, why are you promoting it as an option? It misleads customers and compounds frustration in an already chaotic environment.
I have stayed in dozens of hotels over the past 37 years, and this was hands down the worst customer service experience I have ever had. Guests missed concert start times, were left standing for hours, and were treated with indifference by hotel Wendy—someone who should never ever have been put in any kind of managerial position—and who made no effort AT ALL to address or alleviate the situation.
I strongly urge Hilton to investigate the management practices at this location — and in particular, Manager Wendy, whose attitude, inaction, and lack of leadership directly contributed to the chaos. Her behavior reflects incredibly poorly on the Hilton brand and, in my opinion, she is not fit for a management role in any hospitality setting.
This experience has shaken my confidence in the Hilton name. I am extremely d

Being next to the elevator room 207 it’s loud every time someone uses it.

The facilities were good how ever the staff manager who i’m assuming is the manager was horrible with the guest. It was a really packed hotel as the kendrick lamar and sza concert was at the sofi stadium near the hotel, this should’ve had the hotel really prepared for many guests however they were not and the waiting line to check in was 2 hours long by the time of check in and the manager did nothing to help check in guests as she just had one other staff checking in the guest. This should not be the case and led a horrible experience for the guests, if a employee is free no matter if it’s the manager or not they should help out with the check in not just stand there.

Smell, low bed

Not clean not nice noisy