Unlock Metropolis

Hotels
Independent
9.4 (23 reviews)
A G Tower Marasi Drive, Dubai, Dubai, 50030 , Dubai , AE

Pets allowed

Facilities

Fitness facilities
Express check-out
Express check-in/check-out
Designated smoking area
Concierge service
Elevator
Fitness facilities
Safe-deposit box at front desk
Multilingual staff
Express check-out
See all facilities

Review Highlights

Pros:
Location is generally appealing
Pet friendly
Cons:
Infestation issue
Lack of service response
Fire alarm mismanagement

Categories

Cleanliness
8.4
Severe infestation with cockroaches mentioned, indicating very poor cleanliness.
Service
10
Service was lacking, particularly in response to the fire alarm situation.
Location
10
Location not explicitly mentioned but typically good in Dubai.
Room Quality
8.4
Room quality severely affected by cockroach infestation.
Amenities
10
Pet friendly features can be a plus.
Value for Money
10
Poor experience suggests value for money is perceived as low.
Food and Beverage
10
Food and beverage not mentioned, assumed standard for this hotel tier.
Overall Experience
8.4
Overall experience is severely hindered by cleanliness and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 18:06

Property Description

Luxurious Amenities
Relax by the outdoor pool or work up a sweat in the fitness center. Need some adventure? Explore the city on one of our rental bikes.

Convenience at Your Fingertips
From multilingual staff to laundry facilities, we've got you covered. Enjoy complimentary Wi-Fi and unwind in your spacious guestroom.

Prime Location
Located centrally in Dubai, Unlock Metropolis is a short drive away from iconic landmarks like Burj Khalifa and Dubai Mall. Book your stay now for the ultimate Dubai experience.

Important information:

  • Pool access available from 8:00 AM to 8:00 PM.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

9.4
Based on 23 reviews
Cleanliness: 8.4
Service: 10
Location: 10
Room Quality: 8.4
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 8.4
N
nabeela391 Family
2
Cockroaches for breakfast lunch and dinner
Pros:

This stay doesn’t even deserve 1 star
Most horrible infested with cockroaches in the room /hall/bathtoom/kitchen and refrigerator
On confrontation with manager he says nothing can be done as “cockroaches go hiding in winter and come out in summer due to heat” no service no towels worst place to stay I sujjest plz look at other options in same pricing around this area
Suddenly in the middle a fire alarm
Went off for 10 minutes and no one from the reception had courtesy to inform that it was a false alarm…also being pet friendly be ready to hear barking sounds from other rooms around you as we did. Overall this property doesn’t deserve to exist in dubai

2025-06-23 via Tripadvisor
S
sajithw2023 Solo travel ae
10
Short vacation
Pros:

I have stayed in Unlock Metropolis and it was great and comfortable short vacation. The apartment is spacious with kitchen. Only the cleaning service is on chargeable basis but in overall it was a great stay. Communication thru WhatsApp and the host are friendly.

2024-06-18 via Tripadvisor
E
ekramee Solo travel fr
10
Amazing experience
Pros:

Amazing experience at Unlock Metropolis that o highly recommend:)
Location, commodities and services were simply impeccable, and specially thanks to Eileen wonderful professionalism and kindness for check in, check out and all needed information in between, that really made my stay even more pleasant. Bravo!

2024-05-20 via Tripadvisor
S
Sunshine08568213145 Couples us
10
Greatest place
Pros:

Great View

We spent ten nights here in business and I must say that everything was excellent. The location is quite close to my destination. As for the room, it was spacious and surprisingly comfortable. I would definitely recommend this holiday homes to others having a business trip. I would say thanks for Unlock team and specially Abbas for amazing service very kind person

2024-05-17 via Tripadvisor
S
sharfula2024 Couples
10
location
Pros:

Unlock Metropolis has location and atmosphere without being over the top

Clean room, fairly spacious, comfortable bed and large bathroom, a little pricey for us but goes with the location. From the building, you can access the bus going directly to metro station. A restaurants and supermarket available 24/7.

2024-05-17 via Tripadvisor
S
santiagotomasalaz Couples ve
2
NO BOOK THIS HOTEL
Pros:

Horrible hotel, room with a strong bad smell. Terrible service. In fact, be very careful, I asked for a full refund and I am still fighting with Booking to do something. They told me that night that they would handle it and of course now they are not responding to my messages.

DO NOT GO TO THIS HOTEL, in DUBAI THERE ARE THOUSANDS. It's disgusting and on top of that, if you leave, they will steal the stay that you weren't there for because they don't provide a clean room.

2024-02-24 via Tripadvisor
S
sajithw2023 Solo travel ae
10
Amazing stay
Pros:

Stay with unlock was great. Fast checkin and check out.accomodating staff and response quickly in your inquiry. Near to canal with burj khalifa view. Accessible for taxi and bus. Communication thru WhatsApp is great.

2023-12-16 via Tripadvisor
W
W8814BI_ Solo travel sa
10
Beautiful
Pros:

It was a very nice stay.

I want to thank brother Hossam from Tunisia, he helped me a lot, and he is a very respectable young man and serves with all my dedication. Thank you brother Hossam, I will return to unlock. You are one of the reasons I came back Thank you brother Hossam, I wish you success.

I also thank the young Angelica, this is the second time I live in an unlock group and find it, and as usual, she serves and helps thank you Angelica. I wish you success

2023-12-04 via Tripadvisor
1
138xp Family
10
Good experience
Pros:

Excellent experience and friendly staff. Good location. The partment was clean, modern, and with all necessary facilities as well the view was amazing. Definitely, I highly recommend Unlock Metropolis hotel.

2023-11-26 via Tripadvisor
8
899kristijanj Business
10
Nice, good location.
Pros:

The apartment was tidy and nice. The receptionist was always at our disposal. The location is great, not far from downtown (7 min by taxi, 40 min by walk) and there are grocery shops and restaurants 50m away.

2023-11-14 via Tripadvisor
7
710asmat Solo travel
10
Excellent experience
Pros:

Friendly and helpful staff willing to sort out any issues
Convenient and central location close to so many attractions
Comfortable stay
Clean and neat room
Full amenities inside the room with equipped kitchen

2023-11-10 via Tripadvisor
P
Paradise03703688453 Business
6
Average
Pros:

Have to use one towel for the entire week

No cleaning service

No towels for pool

Safe in room didn’t work

No room service

Unhelpful reception - could not even print one piece of paper for us

2023-11-10 via Tripadvisor
6
640cataleyas Couples
10
Unforgettable memories in Dubai Unlock Metropolis View
Pros:

A nice and quiet room with such a view to be admired! City on lights from the 20th floor as great as it can be. A clean room kitchen and bathroom, pillows perfect a balcony to stay in the evening. A warm welcomed in the reception, markets, pharmacy & coffee are downstairs till late and 24h help if you need!
I extended my stay here because I feel safe, a security who on his foot alllll the time to make sure everyone is set up and safe. Looking forward to come back here because dubai mall burj khalifa is just 9 mins driving from here and everything else is so close!

2023-11-09 via Tripadvisor
P
paulinerch_ Solo travel ae
2
Horrible
Pros:

My worst experience in terms of apartments in Dubai I had problems from beginning to end I booked through a real estate agent who rented me my apartment for a month without warning me that in Dubai a month meant 30 days so I had to leave the premises on the 31st day of the month without anyone warning me no assistance to help bring down the luggage I waited an hour with my cab in the parking lot to finally bring it myself the elevators were often out of order a disaster I will never come back here for anything in the world

2023-11-09 via Tripadvisor
M
mahmoud_vially Couples ae
10
Perfect stay in business bay
Pros:

I had a great experience in this Apartment , clean rooms , good view and location is great, There are many supermarkets , coffee shops and Laundry around building.
The employees at the front office were very welcoming and very friendly.
I especially mention Mr. Hossam, He helped me to upgrade my room ,he was very caring.

2023-11-06 via Tripadvisor
6
693bishnus Family
10
Deserve 5 star
Pros:

Not too much to say about Unlock metropolis. They will know what you need and they will do it immediate. I had an issue with my apartment due to lowest floor and i was staying foe 20 dats and they moved me to higest floor in the next day.

2023-11-04 via Tripadvisor
G
ghand2023 Couples
10
Awesome. Thank you
Pros:

Unlock Metropolis located in AG tower in business bay. The location was amazing close to downtown and Dubai Mall. Only ten minutes by car. Apartment was over looking burj Al Khalifa as well. There was a supermarket near by.

2023-11-04 via Tripadvisor
3
325sakilh Family
10
Improved
Pros:

Staff was friendly . i booked with them before through Airbnb ladt year in December and there are many things has improved speacial the communication part . They are asking about your stay every three days which is really good.

2023-11-04 via Tripadvisor
S
Stone
10
Pros:

good

2023-06-28 via Nuitee
M
Mary partner
10
Pros:

One of the best places to stay in dubai

2023-06-11 via Nuitee