M Apartments & Hotel

Hotels
•
Independent
6 (2 reviews)
KN1 1st avenue, Kigali, Kigali City , Kigali , RW
250-789999999

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Facilities

Free breakfast
Carport
Free WiFi
24-hour front desk
Luggage storage
Designated smoking area
Concierge service
Elevator
Gift shops or newsstand
Conference space
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Average breakfast
Average compared to competitors

Categories

Cleanliness
4.75
The hotel was average compared to some of the hotels in the area.
Service
7.75
The staff was friendly and very helpful.
Location
7.25
Good central location to many other amenities.
Room Quality
5.75
Standard quality for this hotel tier.
Amenities
5.75
Standard quality for this hotel tier.
Value for Money
5.75
Standard quality for this hotel tier.
Food and Beverage
5.25
The breakfast menu could use some improvements.
Overall Experience
5.75
Overall experience reflects an average stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 06:39

Property Description

Luxurious Amenities
Indulge in onsite massages and enjoy complimentary WiFi and concierge services. Take advantage of the gift shops, communal living room, and cafe for a relaxing stay.

Dining and Entertainment
Savor meals at The Restaurant, grab snacks at the cafe, and unwind with drinks at the bar/lounge. Start your day with a complimentary buffet breakfast and explore nearby dining options.

Event Spaces and Convenience
Benefit from a 24-hour business center, laundry services, and a 24-hour front desk. Host events in the conference center and 8 meeting rooms. Experience comfort in air-conditioned rooms with flat-screen TVs and private balconies.

For a memorable stay in Kigali, book your room at M Apartments & Hotel today!

Important information:

  • Pool access available from 8:30 AM to 10:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 02:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • General

    Guest accommodation is sealed after cleaning

  • Pets

    Service animals not allowed

  • General

    Gap period enforced between guest stays - 48 hours

See all policies

Location

Guest Reviews

6
Based on 2 reviews
Cleanliness: 4.75
Service: 7.75
Location: 7.25
Room Quality: 5.75
Amenities: 5.75
Value for Money: 5.75
Food and Beverage: 5.25
Overall Experience: 5.75
D
Dobbie • partner
6
Pros:

The hotel was average compared to some of the hotels in the area. The breakfast menu could use some improvements. The staff was friendly and very helpful the location of the hotel was good central to many other amenities.

2025-10-24 • via Nuitee
V
Verified traveler
2
SCARY EXPERIENCE
Pros:

We arrived at the Hotel following a Booking Conformation available with the hotel . Unfortunately we were shocked to see that the Sales Manager of the Hotel was not ready to accomodate us inspite of us making the payment already. Further, he was not ready to CANCEL the booking OR HELP FOR A REFUND or Find a accomodation elsewhere OR Speak with the Hotel.com to resolve the case. The Manager said we had hacked into their system for booking and they even interogated us to the security by taking our Passport Pictures (Insisting that we are a threaten to the security of the hotel) and did not let us leave . Not to mention they did not even Apologize after the incident was clear that we did nothing but just made a reservation online just like anybody . Very scary experience after travelling to more that 20 countries . I will never suggest this hotel .Very unprofessional way of handling a online reservation .

2022-06-24 • via Nuitee