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Facilities
Property facilities
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Health or beauty spa nearby
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Offsite parking discounted rates available
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Pets allowed
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Luggage storage
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Safety deposit box
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Tour desk
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Hot tub/Jacuzzi
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Sauna
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Massage services
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Non-smoking throughout
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Shuttle service (additional charge)
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Concierge service
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Adult only
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Shallow end
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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CCTV outside property
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Access to health care professionals
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24-hour security
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Television in common areas
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Free wired internet
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Pool sun loungers
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Offsite parking discounted rates available
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Beach yoga on site
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Internet access
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Housekeeping on request
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Wine release events
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Exercise/lap pool
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Covered parking
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Health or beauty spa nearby
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Swimming nearby
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Bicycle-friendly property
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Vegetarian menu options available
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxury Adult-Only Hotel with Exclusive Amenities
Prime Location Near Caribbean Sea and Attractions
Indulge in our Signature Cuisine Restaurant and unwind at our Mixology Bar by the temperature-adjusted pool.
Explore the wonders just minutes away - from the Archeological Sites to the Natural Cenotes.
Relax in style with a private garden, hammocks, and a plunge pool in every room.
Healing Center offers a therapeutic ice bath, jacuzzi, steam room, and massages for ultimate rejuvenation.
Your furry friends are welcome too - we are a Pet-Friendly hotel with top-notch service for all guests.
Book now and let our dedicated concierge team elevate your stay.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children are not allowed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are allowed. Charges may be applicable.
Location
Guest Reviews
I was not happy or comfortable at this hotel. I clumsy even be there since I was full of mosquitos since the morning. All day everywhere. Even inside the pool. I don’t recommend this hotel also to get to the hotel there’s no street and is very bad neighborhood
The pool was not clean. The management was very poor. We left one day after booking four days with no refunds. We are not allowed to have guest. Even though we had family member who was visiting from other hotels The pool was not clean it was it ready for a guest. The best thing about this resort was yoga class in the morning. It is nothing like it advertises in the pictures.
Friendly staff.
The property was beautiful and the drinks were delicious. The staff was very kind and helpful. They made my stay wonderful and really looked out for me. They made my birthday really special and I'm really thankful for them. Upon leaving they gave me a cute bracelet.
They don't have a late-night menu. They bikes they had were very old. The rooms don't have TVs. You had to pay an additional fee for spa area access. The mini bar was expensive and the pretzels were stale. They have a 711 around the corner if you want a late-night snack. Also the food was kinda expensive and not as good as the other resorts I stayed at.
I booked thinking I was going to be offered transportation and it was not like that
After booking I needed a refund in less than 10 minutes and they were not willing to give me a refund when I was stranded in tulum airport with no transportation.
You don’t do that to people
Overall, there are likely not enough words to describe our stay at Muare Tulum. If you’re looking for a peaceful, tranquil stay, you will find it here. The rooms were stunning, from the design to the comfort level. It was similar to having your own private oasis, and we enjoyed whenever we returned from an excursion.
Enjoyed the onsite restaurant, and had numerous meals there. The included breakfast was perfect, and there were additional options available for those with a more picky palate.
Overall, the staff were above par. Special shoutout to Mauricio at the bar, who I enjoyed interacting with daily and his recommendations for places to visit in the Tulum. All staff were great and made the experience incredibly enjoyable.
Would certainly stay here again in any future trips.
Only commentary, and this probably applies to Tulum in general, is the high rate of taxi’s and shuttle options. The hotel was helpful in securing a private transfer from the airport which, as a first timer, was appreciated. Taxis charge fixed rates to most Tulum sites, so for myself, I likely will look to rent a car next time to ensure I have more options to explore as necessary. Again, not a reflection of the hotel in any way shape or form, but a general comment to navigating around Tulum.
Rooms were quiet and private, with a small heated pool. The main pools were the perfect temperature, and the cold plunge and hot tub were amazing. Staff were great, and the whole place had just the right amount of luxury.
The incense was a bit strong after a few days. It would have been nice to have both an indoor and outdoor shower. Mosquitos can be around, so bringing coils for the private pool area is a good idea. The music was mostly EDM, which just isn’t our thing.
Recommended for a couple's getaway. Not good for a girls trip.
Experience was amazing 10/10
Отель супер, в джунглях, уютно и тихо. Красиво, очень вкусная еда
Расположение - вблизи ничего нет, что не очень удобно.
Roads are super bad to get there but very nice hotel
The best of the best
Every person at this Hotel should teach a masterclass in grace, kindness, professional, and basic empathy. This is 10 stars. Yes, the property is aesthetically stunning. But beyond, you are family from the moment you walk in in. There’s is no better restorative haven anywhere.
Beautiful property away from the hustle and bustle. Service is top notch.
Such a stunning place, so beautiful and peaceful
Your guide to the flawless travel experience
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