InTown Suites Extended Stay Matthews NC - East Independence

Hotels
5.3 (37 reviews)
9211 East Independence Boulevard , Charlotte , us

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Lift / Elevator
Laundry
Facilities for disabled guests
Private parking
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Quiet area
Cons:
Dirty room
Roach infestation
Old mattress

Categories

Cleanliness
1.88
The room was dirty and infected with roaches, inside the refrigerator and bathroom.
Service
7.85
Friendly staff, although issues with accommodations.
Location
6.89
Good location in a quiet area.
Room Quality
2.84
The mattress was old with springs sticking out; additional roach issues.
Amenities
3.37
The microwave had no glass plate; damaged refrigerator.
Value for Money
5.83
Charged for a room that was not available; perceived inadequate.
Food and Beverage
8.38
Standard quality for this hotel tier.
Overall Experience
5.35
Issues with room quality significantly overshadowed the positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-28 08:36

Property Description

Convenient Location
Located in the Matthews district of Charlotte, InTown Suites Extended Stay Matthews NC - East Independence offers easy access to popular attractions like Pebble Creek Golf Course, SouthPark Mall, and Mint Museum of Art.

Homely Amenities
Experience the comfort of home with rooms featuring a kitchen equipped with a fridge, microwave, and stovetop. Perfect for guests looking for an extended stay or those who prefer to prepare their own meals.

Nearby Entertainment
With Blumenthal Performing Arts Center, Mint Museum of Craft Design, Spectrum Center, and NASCAR Hall of Fame just a short distance away, there's no shortage of entertainment options for guests to enjoy during their stay.

Book now for a delightful and convenient stay at InTown Suites Extended Stay Matthews NC - East Independence.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

5.3
Based on 37 reviews
Cleanliness: 1.88
Service: 7.85
Location: 6.89
Room Quality: 2.84
Amenities: 3.37
Value for Money: 5.83
Food and Beverage: 8.38
Overall Experience: 5.35
C
Curry • couple • us
10
2026-08-27 • via Nuitee
B
Brown • solo_traveller • us
1
2026-08-27 • via Nuitee
C
Clifton • solo_traveller • us
1
Hepatitis is just over the threshold
Pros:

The room was filthy when I checked in, the refrigerator was unplugged and had defrosted all over the floor, there was women’s underwear hanging on the shower curtain and a used condom under the bed. Absolutely filthy and would live my hard earned money back.

Cons:

Could have been better if a demolition company tore it down and started over.

2026-08-21 • via Nuitee
E
Eddy Harris • solo_traveller • us
4
Recommend none of my folks
Pros:

Convient to places

Cons:

The bed was not comfortable we had to wash our own bed clothes and they don't give u wash clothes we had to buy everything they don't clean ur room the stairways needs to be pressured wash i will never come back here

2026-08-15 • via Nuitee
D
Darryl • couple • us
1
No WiFi I’m not staying there. I immediately notified booking. False advertising. When a facility does not have working
Pros:

Nothing

Cons:

Everything

2026-08-02 • via Nuitee
D
Derek • couple • us
1
It was a bad experience and I will not be staying there again.
Pros:

Nothing

Cons:

The floors were filthy and rugs and chairs were stained. Dirty wash cloths were left under the bathroom sink. There was red stuff on the ceiling. It was awful.

2026-07-23 • via Nuitee
W
Wanda • solo_traveller • us
1
I never spent the the first night at this hotel it was so roach infested, as soon as I opened the door to the room roach
Pros:

Never spent the first night there. The room was roach infested. Paid for 10 nights and they refuse to refund my money.

Cons:

ROACH INFESTED HOTEL

2026-07-11 • via Nuitee
M
Maribel • solo_traveller • us
10
2026-06-08 • via Nuitee
M
Maribel • solo_traveller • us
10
2026-06-08 • via Nuitee
D
David • couple • us
10
Perfect and front desk was the best
Pros:

The best

Cons:

Loved everything

2026-06-05 • via Nuitee
O
Orange • solo_traveller • us
4
If I can I would give this a zero
Pros:

Nice size t.v

Cons:

That the staff , doesn’t clean properly. There roaches , the hallway are dirty .

2026-05-27 • via Nuitee
M
Ms.Mickey • couple • us
9
Pros:

I haven't tried it

2026-05-16 • via Nuitee
S
Sarah • solo_traveller • us
10
2026-05-15 • via Nuitee
K
Keydra • solo_traveller • us
8
2026-05-04 • via Nuitee
K
Keydra • solo_traveller • us
8
2026-04-10 • via Nuitee
D
Dawn • solo_traveller • us
4
2026-04-06 • via Nuitee
K
Keydra • couple • us
10
Pros:

N/A

Cons:

The lights weren't working in the bathroom, and the sink was leaking. And they have roaches infested bad. But overall, it was good.

2026-04-03 • via Nuitee
C
Charles • couple • us
10
2026-03-18 • via Nuitee
E
Eshia0908 • solo_traveller • us
8
Pros:

For the most partz it was a great stay, a good location, friendly staff.

Cons:

The heater in my room did not really blow hot.

2026-01-24 • via Nuitee
L
Lhis • extended_group • us
7
2026-01-19 • via Nuitee