InTown Suites Extended Stay Matthews NC - East Independence

Hotels
5.3 (22 reviews)
9211 East Independence Boulevard , Charlotte , us

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Lift / Elevator
Facilities for disabled guests
Wheelchair accessible
Paid WiFi
Visual aids: Braille
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Quiet area
Cons:
Dirty room
Roach infestation
Old mattress

Categories

Cleanliness
1.88
The room was dirty and infected with roaches, inside the refrigerator and bathroom.
Service
7.85
Friendly staff, although issues with accommodations.
Location
6.89
Good location in a quiet area.
Room Quality
2.84
The mattress was old with springs sticking out; additional roach issues.
Amenities
3.37
The microwave had no glass plate; damaged refrigerator.
Value for Money
5.83
Charged for a room that was not available; perceived inadequate.
Food and Beverage
8.38
Standard quality for this hotel tier.
Overall Experience
5.35
Issues with room quality significantly overshadowed the positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-28 08:36

Property Description

Convenient Location
Located in the Matthews district of Charlotte, InTown Suites Extended Stay Matthews NC - East Independence offers easy access to popular attractions like Pebble Creek Golf Course, SouthPark Mall, and Mint Museum of Art.

Homely Amenities
Experience the comfort of home with rooms featuring a kitchen equipped with a fridge, microwave, and stovetop. Perfect for guests looking for an extended stay or those who prefer to prepare their own meals.

Nearby Entertainment
With Blumenthal Performing Arts Center, Mint Museum of Craft Design, Spectrum Center, and NASCAR Hall of Fame just a short distance away, there's no shortage of entertainment options for guests to enjoy during their stay.

Book now for a delightful and convenient stay at InTown Suites Extended Stay Matthews NC - East Independence.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

5.3
Based on 22 reviews
Cleanliness: 1.88
Service: 7.85
Location: 6.89
Room Quality: 2.84
Amenities: 3.37
Value for Money: 5.83
Food and Beverage: 8.38
Overall Experience: 5.35
E
Eshia0908 • solo_traveller • us
8
Pros:

For the most partz it was a great stay, a good location, friendly staff.

Cons:

The heater in my room did not really blow hot.

2026-01-24 • via Nuitee
I
Ivan • couple • us
1
I got robbed
Pros:

Nothing

Cons:

They didn’t have any rooms available and still charged my card

2026-01-19 • via Nuitee
L
Lhis • extended_group • us
7
2026-01-19 • via Nuitee
F
Funderburk • couple • us
9
2025-12-25 • via Nuitee
Y
Yasmeen • couple • us
1
Never again
Cons:

The room was dirty and infected with roaches… they were inside the refrigerator and in the bathroom, kitchen and shower. The microwave didn’t have a plate to heat up the food.

2025-12-13 • via Nuitee
G
Geathers • extended_group • us
10
Pros:

Quiet area

Cons:

The stairs lol.

2025-10-11 • via Nuitee
A
Arianna • family
10
Pros:

Staff was really nice , Room was clean

2025-09-03 • via Nuitee
M
Michelle
2
Roach Coach Motel!
Pros:

Roach infested rooms. Refusing to reimburse for unspent nights until I involved hotels.com. Nasty, Nasty, Nasty place. Do NOT stay here.

Trap was hidden behind refrigerator and full af.

2025-08-31 • via Nuitee
K
Kevin • solo_traveller • us
1
Bad
Cons:

My mattress was old and had springs sticking out, could only sleep on one side of full mattress.,The refrigerator had knife stab damage,over 50.The microwave had no glass plate

2025-08-04 • via Nuitee
A
Arnico • solo traveller • us
9
Superb
Pros:

The room was nice and clean. The area the hotel is in is quiet and safe. This area has an amazing shopping and dining experience. The hotel is well lit at night.

2025-06-25 • via Nuitee
D
David
8
Pros:

Good stay!

2025-05-30 • via Nuitee
G
Graziano • review category business travellers • us
1
Bad
Pros:

Nothing I was only there for like 12 hours

Cons:

Everything was bad cockroaches I had crack heads asking me to give them money there were prostitutes telling me to knock on there room all night long there was yelling screaming banging all night there were people sleeping in cars throught out the parking lot I was at which was right near the office no staff there over night after moving my stuff in I went to desk because I wanted to check out because I didn't feel safe there abc Noone was there I called the emergency number told me she couldn't sh nothing fit me til the manager came in the morning so I called in the morning and he was really rude and checked me out of my room with out permission from me and wouldn't give me a refund because I was uncomfortable I basically got robbed I booked for a wh9le week and only stayed for 12 hours tops and still haven't heard back from corporate 7042916652

2024-07-28 • via Nuitee
N
Nathan • family with young children • us
10
Exceptional
2024-05-08 • via Nuitee
R
Ralph • young couple • us
2
Very poor
2024-02-25 • via Nuitee
T
Thortsen • solo traveller • us
3
Poor
Pros:

It looks NOTHING like you advertise

Cons:

Felt dirty

2024-02-13 • via Nuitee
K
Krystal • solo traveller • us
1
Don't go
Pros:

Nothing. Checked out same day after moving rooms. Unsafe.

Cons:

Checked out a few hours later. Disgusting rooms. Unclean. It's likely unsanitary. Unsafe area and hotel..

2023-12-13 • via Nuitee
S
Samuel • family with young children • us
1
Will never rent a room there ever again.
Pros:

Nothing, I will never recommend that roach infested place to my enemies.

Cons:

Very dirty, roaches in the rooms & the room looked very old.

2023-06-13 • via Nuitee
J
John • review category business travellers • us
1
worst motel I've ever been inflicted with. You people should be ashamed.
Pros:

There was no breakfast, and rarely ANY wifi. The wifi, on the rare occasions when it did connect, was pitifully slow and intermittent. The manager was never at the front desk, and particularly on rent days when she disappeared so she could hit us with late charges. But hey, the last straw was when we PAID ONLINE AND SHE LIED SAYING WE DIDN'T PAY WHEN I SHOWED HER A god damned RECEIPT! She gave away the room we paid to reserve right in front of us, then tried to charge us $700 for the room we booked for 440 or so. There was feces, urine, and lots of blood in the elevator, and drug dealing 24 hrs a day. The rooms didn't include a garbage can, coffee maker, or any of the things advertised. The refrigerator didn't work, and the room smelled like a men's room in a brothel. Never again.

Cons:

not a damned thing. except the drive away from that dump.

2023-02-01 • via Nuitee
T
Timothy • review category business travellers • us
8
Very good
2022-11-19 • via Nuitee
D
Dorica • review category business travellers • us
10
Exceptional
2022-11-08 • via Nuitee