Hotel Reloj

Hotels
7.6 (151 reviews)
76 Calle 12 de Julio , Santo Domingo , do

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Facilities

Offsite parking discounted rates available
Parking
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Hot tub/Jacuzzi
Currency exchange
Concierge service
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Cleanliness issues
Poor service from some staff

Categories

Cleanliness
5.56
The reviews indicate issues with cleanliness, particularly from the negative experiences mentioned.
Service
8.53
Mixed reviews on service with some positive notes on check-in experience and staff friendliness.
Location
9.07
Guests appreciated the good location near central attractions.
Room Quality
6.52
References to hard pillows and poor mattress quality contributed to a lower room quality perception.
Amenities
8.05
Amenities were acceptable, though some issues with basic items were noted.
Value for Money
7.51
The value for money was seen as fair given the price point, despite several complaints.
Food and Beverage
8.06
No specific mentions, but standard offerings expected for this hotel type.
Overall Experience
7.53
Overall experience included both highs and lows, balancing towards the average.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-02-03 21:47

Property Description

Prime Location in San Felipe de Puerto Plata
Hotel Reloj, situated just 2.6 km from Long Beach, offers a convenient and picturesque location for your stay. Explore nearby attractions like Fortaleza San Felipe and Ocean World, both within a short distance from the hotel.

Comfortable Accommodation with Modern Amenities
Each guest room at Hotel Reloj is designed for comfort and convenience, featuring a flat-screen TV, air conditioning, and a private bathroom. Enjoy a relaxing stay with room service available and a 24-hour front desk to cater to all your needs.

Convenience and Hospitality
With free WiFi, a terrace, free private parking, and a bar on-site, Hotel Reloj ensures a seamless and enjoyable experience for all guests. Benefit from services like currency exchange and easy access to the Gregorio Luperón International Airport, located just 18 km away.

Experience the best of San Felipe de Puerto Plata at Hotel Reloj. Book your stay now for a memorable and hassle-free getaway.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.6
Based on 151 reviews
Cleanliness: 5.56
Service: 8.53
Location: 9.07
Room Quality: 6.52
Amenities: 8.05
Value for Money: 7.51
Food and Beverage: 8.06
Overall Experience: 7.53
Y
Yuri • solo_traveller • do
8
2026-05-05 • via Nuitee
Y
Yuri • solo_traveller • do
8
Cons:

No tienen parking disponible

2026-05-05 • via Nuitee
R
Rafael • couple • do
8
Muy buena
Pros:

La ubicación

2026-05-04 • via Nuitee
A
Andrea • solo_traveller • ar
10
Pros:

Me gusto la ubicación y la habitación se me hizo muy bonita, limpia y bien equipada para alojarme cómodamente. Cama cómoda, limpia. Aire y ventilador y baño privado. La ubicación es excelente a pie del malecón y centrica

Cons:

Quizas el punto no favorable es tener que subir 3 pisos de escalera para los que llevan maletas. Yo viajo de mochila asi que mas práctico.

2026-04-23 • via Nuitee
M
Manasse • couple • do
6
2026-04-23 • via Nuitee
M
Michelle • couple • hn
8
2026-04-22 • via Nuitee
S
Sonia • solo_traveller • es
6
Pros:

La ubicación.

Cons:

El baño y la ducha son estrechos.

2026-04-22 • via Nuitee
C
Cochise • couple • us
10
It was good for the price!!
Pros:

Staff is nice

Cons:

Rooms and bath a little small

2026-04-16 • via Nuitee
A
Ana • solo_traveller • do
9
Great location, good price
Pros:

Hotel is clean, right in the town center and the price is right, very affordable. It would be nice if they would have a pool and kitchen, but there is a small restaurant right in front, so it is cool.

Cons:

If they have a pool

2026-04-14 • via Nuitee
M
Melendez gonzalez • couple • do
10
Pros:

La ubicacion. El lugar esta super centrico. El personal muy amable y estaba todo limpio. Te brindan agua, te y cafe.

Cons:

No contaban con parqueo privado por lo que tuve que dejar el vehículo parqueado en la acera. El internet no es muy bueno.

2026-04-06 • via Nuitee
M
Morales • extended_group • ec
10
Pros:

La atención excelente, el personal muy amable, todo funcionaba muy bien, cerca de todos los lugares turisticos de Puerto Plata, relación precio calidad, lo mejor el cafesito rico que me ofrecian siempre, estan modificando nuevas areas para mayor comodidad de nosotros, el próximo año sin duda lo visitare.10 / 10.

2026-04-04 • via Nuitee
L
Luna • couple • do
10
2026-04-03 • via Nuitee
B
Bob
8
Pros:

Great people and great rooms. Need to work on the parking problem

2025-10-05 • via Nuitee
F
Fayber Eduardo • couple • co
10
Pros:

Buen trato, las habitaciones excelentes

2025-09-29 • via Nuitee
R
Russell
8
Pros:

Quick seem less and with ease of transition

2025-09-23 • via Nuitee
• couple • us
2
Pros:

nada

2025-09-18 • via Nuitee
S
Sandra • family_with_children • es
7
Agradable estancia!
Pros:

La habitación es normal, y estaba muy bien por el precio

Cons:

Las almohadas eran muy duras y estaba en un tercero sin ascensor y para subir nuestras maletas era un poco complicado, por lo demás bien!

2025-09-16 • via Nuitee
C
CARLOS • couple • co
10
2025-09-16 • via Nuitee
• extended_group • do
8
2025-09-07 • via Nuitee
B
brandon
10
Pros:

Some
Of the staff were good , the bartender was not good. Don’t expect her to give you ice or be polite.

2025-09-06 • via Nuitee