Canopy by Hilton New Orleans Downtown

Hotels
•
Canopy by Hilton
8.3 (789 reviews)
1100 Tulane Avenue , New Orleans , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Lift / Elevator
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable beds
Cons:
Poor cleanliness
Issues with service

Categories

Cleanliness
7.78
Bathroom wasn’t very clean; hard water stains; smell in the room.
Service
8.75
Staff were friendly, but there were issues with room check-in and billing.
Location
9.09
Great location, perfect for exploring the area.
Room Quality
7.74
Rooms were clean, but issues with the temperature and some amenities.
Amenities
7.77
Missing fridge and microwave in the room.
Value for Money
8.23
Good value for location, but parking fees could be better.
Food and Beverage
8.28
Breakfast enjoyed, but no notable dining comments.
Overall Experience
8.75
Mixed feelings; great location and staff but significant issues with cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:29

Property Description

Central Location
Situated in the heart of New Orleans, Canopy by Hilton New Orleans Downtown offers a convenient stay for guests looking to explore the vibrant city. With key attractions like Mercedes-Benz Superdome and Morial Convention Center just a stone's throw away, our hotel serves as the perfect base for your New Orleans adventure.

Modern Amenities
Our 4-star hotel boasts air-conditioned rooms furnished with all the modern amenities you need for a comfortable stay. From free WiFi to a fitness centre and a restaurant, we ensure that our guests have everything they need for a relaxing and enjoyable visit.

Comfortable Accommodation
Each of our well-appointed rooms features a desk, flat-screen TV, and a private bathroom, providing the perfect retreat after a day of sightseeing. The plush bed linen, towels, and fridge in every room add an extra touch of comfort to your stay.

Book now for an unforgettable experience at Canopy by Hilton New Orleans Downtown.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MSY

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 45 per day.

Location

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 789 reviews
Cleanliness: 7.78
Service: 8.75
Location: 9.09
Room Quality: 7.74
Amenities: 7.77
Value for Money: 8.23
Food and Beverage: 8.28
Overall Experience: 8.75
J
Janet • couple • us
9
The second time we stayed there it was great.
Pros:

Easy access

Cons:

The first time we were there we were not told we had to use the room key to operate the elevator. Learned the hard way. It was also unusually cold and the heat was not working.

2026-02-12 • via Nuitee
H
Harry • couple • gb
8
2026-02-12 • via Nuitee
S
Stephanie • family_with_children • us
10
2026-02-10 • via Nuitee
S
Sarah • couple • us
10
I loved my stay at Canopy! Every trip I make to Nola will be at the Canopy!
Pros:

It was very nice! Room service was fast, room was clean. Valet was super easy! It was close and walking distance to everything.

Cons:

No complaints

2026-02-09 • via Nuitee
R
roselli • solo_traveller • fr
9
Pros:

Hotel et chambre

Cons:

We came with the organization and stayed negotiated by Rook in 1000 breakfast was dismal we paid for a breakfast that was not consumed

2026-02-08 • via Nuitee
I
INDIA • couple • us
7
2026-01-29 • via Nuitee
K
Kennedy • couple • au
10
2026-01-28 • via Nuitee
J
Jazie • solo_traveller • us
1
2026-01-26 • via Nuitee
L
Luca • couple • it
10
2026-01-26 • via Nuitee
K
Katlyn • extended_group • us
10
2026-01-22 • via Nuitee
M
Marvaline • couple • us
1
I could not stay there the smell was horrible in the room, please clean the carpet and the curtains.
Cons:

The smell of the room was horrible, smell like cigarette smoke, nor for some one that does not smoke.

2026-01-20 • via Nuitee
Y
Yolanda • solo_traveller • us
10
Cons:

They double charged me for valet parking

2026-01-20 • via Nuitee
B
Billy • extended_group • us
10
Great
Pros:

Staff was fabulous and knowledgeable.

2026-01-20 • via Nuitee
J
Jeramie • extended_group • us
10
2026-01-20 • via Nuitee
K
Keiunna • solo_traveller • us
6
Everything else was decent
Pros:

How it was close to canal st and other attraction

Cons:

The AC wasn’t working fully the air vent was leaking water right under the toilet and didn’t notice it until I had to use the bathroom and was feeling the water leaking on me but the stay was decent that was my only issue.

2026-01-19 • via Nuitee
N
Nikia • extended_group • us
5
Great staff but the facility could use an upgrade.
Pros:

The staff was amazing, very welcoming, nice and informative. However, the facility was real basic. Just average, no frills, nothing to write home about. My friend said she has stayed at other Canopy’s in other cities and they were at a higher standard which is why she suggested the Canopy in New Orleans. We were both underwhelmed by the facility.

Cons:

I found the bathroom layout to be poorly designed. The large shower door made it difficult to move around in the limited space, especially with the toilet positioned so close. The towel hooks were placed behind the door, which was inconvenient—after showering, I had to fully step out, close the shower door, and maneuver around the toilet just to reach a towel. Additionally, the sink wasn’t angled properly, causing water to pool on the countertop and soak nearby items. The room lighting was also very dim, and there weren’t enough mirrors, which made getting ready a challenge. The refrigerator was not operable and there were stains on the couch and peeling paint on the floors.

2026-01-19 • via Nuitee
S
Steven • extended_group • us
7
2026-01-19 • via Nuitee
R
Reed • extended_group • us
8
Great hotel, can’t do nothing about the surrounding blocks tho
Pros:

Very discreet, semi-noise proof rooms( great for traveling businesses or recording), nothing was stolen unlike at the doubletree.

Cons:

Lots of crackheads,

2026-01-19 • via Nuitee
T
tashanna • family_with_children • us
10
2026-01-19 • via Nuitee
B
Breonia • extended_group • us
1
2026-01-19 • via Nuitee