Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Location
Service
Spacious Rooms
Value for Money
Cons:
Cleanliness Issues
Limited Amenities
Food Options

Categories

Cleanliness
8.01
There were noticeable spots on several pieces of furniture that could use a thorough cleaning, and some reviews mentioned lack of cleanliness.
Service
9.48
Staff was very accommodating and helpful, with positive mentions in several reviews.
Location
9.52
Many reviews highlighted the great location near the airport and beach.
Room Quality
8.97
Rooms were described as spacious, comfortable, and generally good quality.
Amenities
8.5
While some amenities like the kitchen and washing machine were appreciated, others like the availability of a restaurant were criticized.
Value for Money
8.96
Several reviews indicated it was good value for the price paid, especially considering the location.
Food and Beverage
8.01
Breakfast was not available and room service was reported as late.
Overall Experience
8.98
Overall a good experience with various positive sentiments, but some critiques on cleanliness and service aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:33

Property Description

Luxurious Amenities
The Aru Hotel at Aru Suites features an outdoor swimming pool, fitness centre, and free WiFi, providing guests with a luxurious stay experience.

Modern Comforts
Experience modern comforts in each room, including air conditioning, flat-screen TVs, private bathrooms, and balconies with stunning city views.

Convenient Location
Ideally located near Tanjung Aru Beach and Kota Kinabalu International Airport, guests have easy access to popular attractions and transportation hubs.

Book now for an unforgettable stay at The Aru Hotel at Aru Suites and enjoy top-notch amenities and unparalleled comfort.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.8
Based on 1133 reviews
Cleanliness: 8.01
Service: 9.48
Location: 9.52
Room Quality: 8.97
Amenities: 8.5
Value for Money: 8.96
Food and Beverage: 8.01
Overall Experience: 8.98
C
CHIA HUI • solo_traveller • tw
10
非常推薦！
Pros:

房間超大、超舒服、設備新穎

Cons:

無

2026-01-25 • via Nuitee
W
Wong • family_with_children • sg
9
More good than bad
Pros:

Near the beach and airport but a bit far from the city central. Room was spacious.

Cons:

Cleanliness of the room. We saw small cockroaches on the bed a couple of times and had to kill them. Reception staff can be more friendly. The power tripped on one of the evening but the staff came quickly to rectify it.

2026-01-19 • via Nuitee
L
Louise • family_with_children • au
3
We were very disappointed with the poor quality of the air conditioning considering the price of the
Pros:

Location

Cons:

The air conditioners in both rooms were not working well. One make a loud clicking noise all night. The other was dirty and had an odd smell. The air conditioner in this room was extremely loud making it difficult to sleep.

2026-01-19 • via Nuitee
A
Aziemah • couple • my
10
2026-01-19 • via Nuitee
V
Víctor • extended_group • es
9
2026-01-19 • via Nuitee
D
Dilwena • couple • my
10
Near to airport
Pros:

Location

Cons:

Nothing

2026-01-03 • via Nuitee
M
MINGHUEI • family_with_children • tw
10
Pros:

房間升等兩間房加餐廳，很棒

Cons:

沒有

2026-01-01 • via Nuitee
J
Jo • family_with_children • my
10
2025-12-30 • via Nuitee
D
Dinesh • couple • in
10
Value for money
Pros:

Spacious, Automatic Car parking , Receptionists are very professional and supportive , very clear day the mount kinablu is clearly visible and the facilities like kitchen and washing machine

Cons:

Nothing such ,

2025-12-30 • via Nuitee
T
Tan • family_with_children • my
8
尚好
Pros:

冷氣很冷非常好👍，安靜，
auto parking 員工笑容好，服務態度不錯
離機場靠近

Cons:

泳池太早關，忽略多次要求被單
周邊活動設施可以再增加更多

2025-12-24 • via Nuitee
C
Capt M • family_with_children • my
9
2025-12-19 • via Nuitee
Z
Zaila Zakaria • family_with_children • my
9
Nice place for big family.
Pros:

Staff was very accomodating. Helped me to find missing item in the room after I checked-out.

Cons:

Could not get all 3 units on the same floor despite requesting 4 months before visit.

2025-12-18 • via Nuitee
I
Isabelle • family_with_children • my
7
Comfy room with minimal service
Pros:

Good location near the beach, spacious room

Cons:

Room service was very late, we needed to inquire 2 times for it. Extra bottled water is chargeable too. Still pretty decent value for the price we paid

2025-12-16 • via Nuitee
N
Nicole • couple • my
9
2025-12-08 • via Nuitee
N
NUR ADILAH BINTE • family_with_children • sg
8
2025-12-05 • via Nuitee
C
Caroline • couple • de
8
2025-12-04 • via Nuitee
N
Nora • couple • my
8
2025-12-03 • via Nuitee
S
Siti Norhayati • extended_group • my
10
2025-12-03 • via Nuitee
S
Siti Norhayati • extended_group • my
10
2025-12-03 • via Nuitee
J
Jacqueline • couple • gb
10
2025-12-02 • via Nuitee