Three Cranes Serviced Apartments

Tv didn't work properly
Our room was next to entrance so could hear people coming and going

Issue with checking in, which was quickly and professionally resolved. No EV charging in the recommended car park as advertised

Nothing to dislike

Customer service

N/A

I booked a bigger room than the one I got last time I stayed but instead I got a smaller room which was the same one from last time. The place was not cleaned before I got there

Window was broken, whole place was dirty, felt uncomfortable sleeping in the bed as it smelt odd.

Everything was dirty, odd smell in the whole property. Felty dirty just being there.

I would never stay here again. The space itself is extremely dirty and unkempt. I stayed in a Duplex Studio and there were many things wrong with the apartment, despite this being the most premium option. The sofa was broken with only one leg, so it was at a slant. It also had mysterious stains all over it. The fridge was dirty, and the freezer within it desperately needed defrosting, I couldn’t even put my hand into it. The floor was sticky, the carpet up the stairs was brown with use and had hairs and crumbs all over it. The paintwork all around the apartment was terrible with scrapes and dirt. Upstairs in the en-suite bathroom, the tiles were dirty in the shower. The toilet was clean which was one good thing, except there was a half used toilet roll just sitting beside the toilet. A towel hung up but very skewed up and looked very dirty. The bed was the worst part - upon arrival there was an orange stain on the duvet and crumbs in the bed. I had to call out to get someone to change the sheets. The corners of all rooms were thick with dirt and dust. I could also hear lots of noise outside of the room. The only one good thing I could possibly think about with this apartment was that it had a good TV… except the TV remote was filthy and sticky. The collection of a security deposit was an inconvenience as through bank transfer (whilst I understand its necessity).

I unfortunately had already booked a stay for the following week which I checked was non-refundable, and I dreaded arriving. The experience was worse - the sheets were dirty again and when I asked someone to come change them, they took an hour to arrive, very quickly and with little care changed them, and then when I asked to have the pillowcases changed too, he refused, saying they were already clean! I can only presume this is because this was at 7:55pm and he must have been finishing his shift at 8pm. This service was appalling and just completely lazy. Do not stay here!!!!!