Zümrüt Palas Otel

Hotels
9.6 (84 reviews)
HİSARCIK MAH.TEKİR YAYLASI KÜME EVLER NO:15 , Erciyes , tr

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Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Good food
Cons:
Room temperature control issues
Restaurant closed
No alcohol permitted

Categories

Cleanliness
9.26
Rooms were noted to be clean and well maintained.
Service
10
Staff were described as very friendly and helpful, with excellent service.
Location
9.73
Perfect location for skiing, just a short walk from the lifts.
Room Quality
9.27
Rooms are comfortable with great views.
Amenities
9.22
Hotel provides ski equipment rentals and has a rooftop with great views.
Value for Money
9.95
Excellent value, particularly for a family hotel.
Food and Beverage
9.51
Good selection in buffet and quality of meals were praised.
Overall Experience
9.86
Guests expressed a strong desire to return, indicating high satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 05:25

Property Description

Luxurious Accommodation in Erciyes

At Zümrüt Palas Otel, indulge in a luxurious stay in Erciyes, just a stone's throw away from major attractions. Exquisite Dining Options await you at our restaurant, offering a diverse range of international and BBQ cuisine to tantalize your taste buds. Whether you prefer vegetarian, halal, or vegan dishes, we have something for everyone.

Unwind in our well-equipped hotel offering Convenient Services, including 24-hour room service, airport transfers, and a welcoming shared lounge. Stay connected with complimentary WiFi throughout the property. Moreover, take advantage of our ski equipment and car hire services for a seamless vacation experience.

Experience comfort and convenience at Zümrüt Palas Otel - book your stay now for an unforgettable getaway.

Important information:

Alcohol is not sold or served in our hotel. Please note that all couples must present a marriage certificate upon check-in.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ASR

Location

Guest Reviews

9.6
Based on 84 reviews
Cleanliness: 9.26
Service: 10
Location: 9.73
Room Quality: 9.27
Amenities: 9.22
Value for Money: 9.95
Food and Beverage: 9.51
Overall Experience: 9.86
I
Ivan • couple • ru
7
Pros:

Близко от склона, хранить свои лыжи можно в магазине на склоне, отзывчивый персонал

Cons:

Завтрак и ужин однообразнные, уборки номера не было ни разу за неделю

2026-03-08 • via Nuitee
A
Alan • couple • be
9
2026-03-07 • via Nuitee
E
EMRE • couple • ch
8
Pros:

Emplacement

2026-02-22 • via Nuitee
S
ShirinR • solo_traveller • us
8
Pros:

Near Erciyes ski resort. They own ski rental shop, so you can get some discount. My room was clean, quiet, nice bed, large bathroom. Breakfast was good. All stuff are friendly and helpful.

Cons:

There is no windows in my room. No WIFI(maybe my room was basement?). No bar(which means no alcohol)

2026-02-14 • via Nuitee
M
Miray • solo_traveller • be
9
2026-02-12 • via Nuitee
M
Miray • solo_traveller • be
9
Het was zalig, perfect.
Pros:

Locatie
Personeel
Vriendelijkheid

Cons:

Avondeten is niet inbegrepen helaas..

2026-02-12 • via Nuitee
G
gökhan • couple • tr
10
2026-01-25 • via Nuitee
L
Lider • family_with_children • au
1
2026-01-15 • via Nuitee
G
Gabriel • couple • fr
10
Parfait et rapport qualité prix imbattable.
Pros:

Cet hotel familial est absolument parfait et nous avons passe 3 jours dans les meilleures conditions pour skier à Erciyes.

Emplacement en face des boutiques de location (avec d ailleurs une réduction grace a l hôtel) et des pistes (4min a pied).

Le staff parle bien anglais et est toujours à l écoute et disponible pour aider : notre check out a pu être prolongé afin de profiter de la matinée de ski avant qu ils nous aident a reserver un bus pour aller a Kayseri (moins cher que les transferts).

Le buffet est tres qualitatif et la formule demi pension avec les diners était parfaite, étant donné le peu de restaurants a Erciyes.

Rapport qualité prix imbattable je recommande sans aucune hesitation !

Cons:

Bien que ca n enlève en rien la qualité de l hôtel et de nôtre séjour, il fait tout de meme tres chaud dans les chambres, sans pouvoir contrôler le chauffage.

2026-01-08 • via Nuitee
L
Lucy • solo_traveller • cz
9
2026-01-04 • via Nuitee
F
Farhat • family_with_children • ae
5
2026-01-03 • via Nuitee
T
Tuba • family_with_children • nl
9
Aanrader!!
Pros:

Locatie en personeel. Op loopafstand van de skipiste. Personeel heel vriendelijk en behulpzaam! Schone kamers. Rooftop wordt aangeraden, hier heb je mooie uitzicht op de bergen & skipistes

Cons:

Niks op aan te merken

2025-12-30 • via Nuitee
R
Regis • solo_traveller • be
9
2025-12-30 • via Nuitee
E
Erik • solo_traveller • at
8
2025-12-27 • via Nuitee
I
Ihsan • extended_group • sg
10
Pros:

Great staffs , great location , great rooms and view. Very much thanks to.the Zumrut team and may Allah bless you all.

2025-12-25 • via Nuitee
I
Ihsan • solo_traveller • sg
10
Pros:

Great staffs , great location , great rooms and view. Very much thanks to.the Zumrut team and may Allah bless you all.

2025-12-25 • via Nuitee
X
Xenia • extended_group • ae
9
My 3 daughters and I love the place a lot and felt really welcomed there:)
Pros:

The staffs including the manager are super friendly and kind! The location is great for skiing as it’s just opposite to the lift:)

2025-12-23 • via Nuitee
N
Nadia • family_with_children • za
10
Great location
Pros:

Great location, comfortable room and friendly staff. Breakfast selection was good and delicious.

Most helpful that you can rent ski equiptment and alike through the hotel!

2025-12-20 • via Nuitee
J
Juraj • couple • sk
10
We would love to return there!
Pros:

Perfect position, very nice and flexible staff, they were treating us according all our needs. Beautiful views, very pleasant atmosphere. Breakfasts were nice, dinners also.

Cons:

Nothing

2025-12-20 • via Nuitee
R
Roslan • extended_group • my
9
2025-12-16 • via Nuitee